It is one of the best hotels in Kakinada and very well maintained. I had stayed at this hotel numerous times in the past and definitely would recommend choosing this hotel over any other hotel. This time, we are a family of four and chose to stay in the queen suite and below is our stay experience, Arrival and Check-in: The hotel has good parking space within hotel premises and it can get crowded if there are any functions scheduled at the hotel, however valet parking is available and their service is good. Check-in was ok, I would rate it as average, nothing special experience, no welcome drink provided or nothing warmth in staff welcome as I hardly spotted any welcome smile on any of the staff - so you would be disappointed if great hospitality and warm welcome is expected. Bell boy service is available and the service is good. Rooms & Quality of sleep: Rooms were big, spacious and very neat. Sleep quality is good. All necessary amenities were provided in the room. Housekeeping staff are good and very responsive. Overall the rooms were very comfortable to stay and it would be more great if hotel team had kept the rooms pre-cooled prior our arrival as upon check in, we found our room to be very hot and it took good 30 mins to cool down as our room french glass window was facing west and directly exposed to the setting sun from afternoon and temperatures were soaringly high and the room does not have any fan. Dining at Hotel: In room dining was available and service was ok. Our room pricing included breakfast and one buffet meal a day (lunch/dinner). We opted for dinner buffet spread on both days. Breakfast spread was decent, live counters for dosa - eggs to order were available. However expect to be disappointed with respect to service from staff. Restaurant tends to get crowded and staff doesn't care much to attend to.your needs as we had to refill our own glasses, remind staff that we ordered for dosas and to remind staff to refill dishes as they are finished. If the restaurant is crowded during breakfast, you can hardly expect any good service from staff and this is bit disappointing. Dinner buffet spread was just average. Veg spread was great and nice however non veg spread is disappointing. Non-veg Dum Biriyani on both days is very tasteless and we felt that afternoon left over biriyani is heated up. Fish dish on both days was same with just a different name. Staff courteousness & service experienced during dinner was much much better than our breakfast experience. Check-out experience: It was smooth and fast. No hassles. Conclusion: Overall, our stay was very smooth and comfortable and definitely this hotel is recommended over other hotels at Kakinada. It was very clean, neat and we'll maintained. However, if the staff courteousness and hospitality could be bit improved in order to give better guest experience, it will definitely greatly add to the hotel value. I would have rated the hotel with 5 star rating if we had bette
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