Vienna International Hotel (Jiangmen Kaiping Branch)

Vienna International Hotel (Jiangmen Kaiping Branch) Bewertungen

Vienna International Hotel (Jiangmen Kaiping Branch)

Baofeng Building, Kaiping, Guangdong, ChinaHoteldetails anzeigen
Vienna International Hotel (Jiangmen Kaiping Branch)
Vienna International Hotel (Jiangmen Kaiping Branch)Vienna International Hotel (Jiangmen Kaiping Branch)Vienna International Hotel (Jiangmen Kaiping Branch)
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1 Nacht

Gästebewertungen

4.8/5
Ausgezeichnet
1625 Bewertungen
Verifizierte Bewertungen
Lage4.8
Ausstattung4.7
Service4.8
Sauberkeit4.8
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Negative Bewertungen(23)
Honey_C
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Juli 2024
Familie
11 Bewertungen
3.5/5
Gepostet am 13. Okt. 2024
It is a spacious hotel room with electronic toilet seat, which is really good. Not much amenities and not close to train station. But it is definitely a good place to lay over for a night.
Übersetzen
Antwort der Unterkunft: Hello dear guests! Thank you for choosing to stay in our hotel, unfortunately did not get your full score review, we are located in the center of Kaiping, close to the high-end community, opposite the high-end shopping mall, surrounded by Goose City Zhaoji and other well-known time-honored restaurants in Kaiping. I hope our Kaiping "new landmark" can get your satisfaction, look forward to your visit again, I wish you a happy life and smooth work!
Gastnutzer
Zimmer, Flussblick (Queensize-Bett)
Aufenthalt im Nov. 2024
Pärchen
1 Bewertungen
2.5/5
Gepostet am 25. Dez. 2024
We originally booked for 8 nights here, but after one night, we couldn’t stand but to cancel.  When we arrived, staffs were friendly, at least for Chinese people standards (Chinese myself, so I know).  Our first complaint was that our room smells like cigarettes.  We got received our room fairly quick, and we didn’t get an option to choose smoking room or not (yes, customers can smoke in certain rooms).  When we arrived our room, we immediately smelled cigarette smell everywhere in the room; because we are not smokers, so we are more sensitive to the smell.  The cigarette smell is so bad here, where the elevator smells like it, our floor smells like it, basically everywhere we went smells like it; except the first floor where the reception is.  Second complaint was that you cannot control your AC/Heater of your room.  We didn’t know that, so we turned our AC on, and it just kept getting hotter and hotter, where at one point, our room reached 30 degrees Celsius.  Third complaint was when we reported a faulted hair dryer (so hot that it felt like a heat gun to melt things), they said just wait for it to cool down and try again…  That’s when I gave them the list of complaints and they said nothing they can do about it except bring me a different hair dryer (after calling them 3 times at the interval of 15 minutes); then we had to wait another 10 minutes for a hairdryer.  When we requested to switch a nonsmoking room, they weren’t willing to accommodate us, stating there were no rooms at all.  I would like to give them benefit of the doubt, but this is Kaiping, we know damn well their rooms are not filled, also you can easily check online.  Either or, we requested refund and went to a different hotel.  Would not recommend and would not come back.
Übersetzen
Antwort der Unterkunft: Dear guest, hello! First of all, I would like to sincerely apologize for the unpleasant experience you had at our hotel. We highly value your feedback and regret the issues you raised. Regarding the issue of smoking odor in the room, we are very sorry for the discomfort it brought you. We have conducted a thorough cleaning and ventilation of the hotel rooms and strengthened the no-smoking regulations in the hotel. At the same time, in order to meet your needs for a smoke-free environment, we also tried our best to arrange a smoke-free room for you, but unfortunately, there were no available rooms for replacement on that day (as it was Christmas Eve, all rooms in the hotel were rented out, and we could not provide you with a satisfactory room replacement, for which the hotel apologizes deeply). Regarding the issue of uncontrollable air conditioning cooling/heating, we have reported this problem to the relevant departments so that we can provide you with a better accommodation experience. Since the hotel uses central air conditioning, it will automatically start cooling mode when the outdoor temperature is above 15 degrees Celsius and heating mode when it is below 15 degrees Celsius. The sensory temperature varies from person to person. The hotel provides separate heaters or electric fans for guests who need them. We hope you can understand and be more accommodating given the diverse preferences. Regarding the hair dryer failure issue, the hair dryer has a built-in thermal protection function, which will cut off power after fifteen minutes of use to prevent overheating and fire hazards. If you have any issues while using it, hotel staff will fully assist you in replacing it with a new hair dryer and ensure it works normally. Finally, regarding your request for a refund, we understand your dissatisfaction with our hotel and are willing to provide you with a full refund. We sincerely invite you to choose other hotels of ours to ensure you have a better accommodation experience
Huan Ai
Business-Zimmer (2 Betten)
Aufenthalt im Nov. 2024
Familie
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 25. Dez. 2024
The hotel is very clean; and the staffs are very friendly and accommodating. Also, the location is quite convenient.
Übersetzen
Antwort der Unterkunft: Dear guests: Hello! Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is only to bring a different vacation experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard to prepare for your return at any time.
Gastnutzer
Business-Zimmer (2 Betten)
Aufenthalt im Nov. 2024
Familie
3 Bewertungen
5.0/5
Hervorragend
Gepostet am 23. Dez. 2024
Very modern and spacious hotel with the latest technologies. Only 1 staff member speak basic English. Breakfast and services very good, especially for Chinese guests.
Übersetzen
Antwort der Unterkunft: Dear guests, hello! Thank you very much for choosing to stay in our hotel. Thank you very much for your satisfaction with us. We will continue to work hard to be the warmest stop on your way and look forward to your coming again ~
E Fung
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Mai 2024
Single
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 19. Juni 2024
I was really well treated and the staff were professional and polite. The buffet style breakfast is very very good. The room is spacious and the bathroom is spacious and clean. The self service and free laundry equipment is LG commercial series is the amenity that I like most.
Übersetzen
Antwort der Unterkunft: Dear guest: Hello! Thank you for your full five point evaluation of us. We will continue to work hard with your encouragement and support, and believe that we will definitely do better! Thank you for your continuous support! Wishing you good luck!
Cary Ko
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Nov. 2024
Pärchen
6 Bewertungen
5.0/5
Hervorragend
Gepostet am 29. Dez. 2024
This is a new hotel, opened about one year ago. The room is nice & modern with electronic drapes, electronic toilet etc…If you ask for water, a cute robot will deliver the bottled water for you. It is walking distance to the largest, best mall in 開平。 I wouldn’t hesitate to stay at this hotel again.
Übersetzen
Antwort der Unterkunft: Dear guests: How do you do! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time. .
Gastnutzer
Business-Zimmer (2 Betten)
Aufenthalt im Okt. 2024
Pärchen
1 Bewertungen
4.2/5
Sehr gut
Gepostet am 19. Nov. 2024
I wish the employees can understand the English language. It was hard to communicate.
Übersetzen
Antwort der Unterkunft: Welcome to Vienna International Hotel Jiangmen Kaiping City Center, I am glad you can provide valuable advice for the development of the hotel. We are sorry for the inconvenience caused to you, we will continue to improve the staffing and improve the quality of service, we sincerely invite you to visit us next time, review our quality of service again, and look forward to meeting you next time ~
Gastnutzer
Suite (Spielkarten)
Aufenthalt im Dez. 2024
Familie
5 Bewertungen
4.2/5
Sehr gut
Gepostet am 31. Jan. 2025
New, clean, & convenient location. Great service
Übersetzen
Antwort der Unterkunft: 尊敬的賓客,您好!感謝您選擇入住我們酒店,很遺憾沒有獲得您滿分點評,我們位置在開平市中心地段,緊鄰高檔小區,對面是高檔商城,周邊更有鵝城兆記等開平知名老字號酒樓。希望我們的開平“新地標”能獲得您的滿意,期待您再次光臨,祝您生活愉快,工作順利!
AT84
Aufenthalt im Dez. 2023
Single
6 Bewertungen
5.0/5
Hervorragend
Gepostet am 19. Jan. 2024
A+ Cleanliness and Service: Impeccable room and friendly staff made for a truly enjoyable stay. Location Considerations: Restaurants within a 10-15 minute walk might not suit everyone, but the in-lobby convenience store is a definite plus. Modern Amenities: Workout room and laundry facilities tick the practical boxes, and the modern feel compared to other Jiangmen options stands out. Breakfast Review: Blended options might not cater to all palates, but overall satisfaction shines through. Overall Impression: For a clean, comfortable, and conveniently equipped stay in modern surroundings, Vienna International delivers. Be prepared for a short walk to dining options, but the in-house convenience store helps bridge the gap. Recommendation: Definitely worth considering for a Jiangmen stay, especially if modern amenities and cleanliness are high priorities.
Übersetzen
Antwort der Unterkunft: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Gastnutzer
Business-Zimmer (2 Betten)
Aufenthalt im Sept. 2024
Familie
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 15. Nov. 2024
staff is friendly , hotel is easily accessible, room is clean and tidy
Übersetzen
Antwort der Unterkunft: 尊敬的賓客,您好!十分感謝您選擇入住我們酒店,很感謝您對我們的滿意,我們會繼續努力,做您路途中最温暖的一站,期待您再次光臨~
Gastnutzer
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Mai 2024
Business
1 Bewertungen
4.5/5
Großartig
Gepostet am 10. Juli 2024
Great room they upgraded me to a suite. Good variety for breakfast. Staff were helpful and the servicing of the rooms impeccable. When I come back to Kaiping this will be the hotel that I will choose.
Übersetzen
Antwort der Unterkunft: Dear guests, hello! Thank you for choosing to stay in our hotel. It's a pity that we didn't get your full marks. We are located in the downtown area of Kaiping, close to high-end residential areas, opposite to high-end shopping malls, and surrounded by well-known old Kaiping restaurants such as Goose City Zhaoji. I hope our Kaiping "new landmark" will be satisfied with you, look forward to your visit again, and wish you a happy life and smooth work!
Judy
Business-Zimmer (2 Betten)
Aufenthalt im Mai 2024
Familie
24 Bewertungen
4.0/5
Sehr gut
Gepostet am 30. Juni 2024
Very nice location not too far from sight seeing spots. Hotel room is comfortable and roomy.
Übersetzen
Antwort der Unterkunft: Dear guests, hello! Thank you for choosing to stay at our hotel. Unfortunately, we did not receive your full rating. We are located in the downtown area of Kaiping, adjacent to a high-end residential area, facing a high-end shopping mall, and surrounded by well-known old and famous Kaiping restaurants such as Yicheng Zhaoji. I hope our Kaiping "New Landmark" can meet your satisfaction, look forward to your visit again, and wish you a happy life and smooth work!
Gastnutzer
Aufenthalt im März 2024
Pärchen
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 30. Apr. 2024
We stayed for 2nights, room size is very big & very convemience, easy to get around food & supermarket. Hotel staffs are helpful! Only downsize is no fridge in hotel room!
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Antwort der Unterkunft: 尊敬的賓客,非常感謝您對我們酒店的好評,感謝您提出的寶貴意見,我們十分重視,將會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Gastnutzer
Aufenthalt im Febr. 2024
Familie
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 21. März 2024
Great experience. It would be great if crib could be provided
Übersetzen
Antwort der Unterkunft: Hello, distinguished guests! Thank you for your valuable advice, we attach great importance to rectification, look forward to coming again, I wish you a happy life!
Gastnutzer
Zimmer, Flussblick (Queensize-Bett)
Aufenthalt im Juni 2024
Reise mit Freunden
12 Bewertungen
4.7/5
Wunderbar
Gepostet am 18. Juli 2024
Anything is good, I will booking again
Übersetzen
Antwort der Unterkunft: 尊敬的賓客,您好!感謝您選擇入住我們酒店,很遺憾沒有獲得您滿分點評,我們位置在開平市中心地段,緊鄰高檔小區,對面是高檔商城,周邊更有鵝城兆記等開平知名老字號酒樓。希望我們的開平“新地標”能獲得您的滿意,期待您再次光臨,祝您生活愉快,工作順利!