Kona Reef Resort by Latour Group

There's a reason this is the pic on the website for this rental. Ground level, view of nothing but a rock wall. Between a parking lot and the pool. Room needed work. Toilet tank drained and refilled every 15 minutes. Reported it day 1, never fixed. Numerous other repairs needed. Couch was horribly uncomfotable. Was the property waterfront? Yes. Short walk down the road to a nice lagoon, bars and restaurants, which was awesome, because its $15 an hour to park anywhere in Kona

The location is excellent. Our suite, E-1, was a basement apartment, but it was a walk-out so it had a lot of light in the living room, just not in the bedroom. It was very spacious. The kitchen has been renovated recently and it was nice and very functional. But the bathroom was unacceptable. The walls were peeling in big hunks, there was a paint-spattered, dirty window, and there was a weird glob of spackling or something where they had moved the shower rod. In the bathroom and elsewhere, the furniture was beat up and worn beyond what I would expect. The air conditioning worked well but had a musty smell. There isn't much to the resort but it was well kept.

When we arrived we were assigned room E3. This is bottom floor E building next to the pool. A dark little room that shares a common patio with rooms E1 and E2. The room has a view of people sitting at the pool. The room features a king bed in the bedroom, along with a pullman in the living room. The sliding glass door does not have a locking mechanism, just a handle. According to the on site personnel, these rooms are pre-assigned by Raintree and there is no option to move us to a nicer room. So this glorious hole cost me 2 years of points... Fabulous. We went to Hilo to stay with friends for the first couple of nights. Interestingly enough, we came back on night 3 to find that someone had started a plumbing project in the kitchen... How I wonder did they figure that we would not return? Back to Hilo we went. This would have been our 5th stay at the Kona Reef over the last 10 years or so. This it the third occasion where we have booked it through Raintree Vacation Club. Last year we di as well, and we had to leave the first night because the whole room smelled like someone had poured an entire bottle of Clorox in the place... burning eyes, it was bad news. On day 2 we bought cleaning supplies and cleaned it ourselves. So my point, the Reef is nice... we've rented other rooms there through other companies that have been just fine... but please, DO NOT RESERVE YOUR ROOM AT THE KONA REEF USING RAINTREE VACATION CLUB! You'll be sorry. Ive posted pictures of the room including the wonderful tub, and the mess the plumbers left us on day 3.

Cancel my reservation 24 hours before our flight left. Told me that my room had major issues They flat out lied. Room was being used by another family that paid more. I'm out 500.00 more and they didn't care. Very upset with them. Just lied. Mohala they said. I'll go back tomorrow and take photos.

Great central Kona location! Units are mostly well maintained for older ones. An older couch needed to be replaced in our unit, but that didn't affect our stay. Our contact with the resort staff was prompt, positive and helpful.

The resort was a place to lay your head at night, try to plan ahead as much as possible. Not everything is a great place to visit as they portray it to be. Be prepared for rocky beaches, some are very difficult to get to, and not all are sandy.