Kona Reef Resort by Latour Group

I had booked it because it had a pool facing the ocean. my room, F3, faced the pool and ocean. However, only AFTER I arrived did I learn that the pool would be closed the entire time I was staying there and they'd be doing renovations (i.e. construction) on the pool. I could not enjoy the pool and there was loud noises sometimes as early as 8am that basically forced me out of the room my entire stay. When I complained about it, I was met with a shrug of the shoulders and "you can try to talk to the site manager." I went to the site manager's office during the posted office hours and no one was there. I texted the number listed (as posted/instructed) and not ONCE did anyone respond. The room was great and clean and everything inside was perfect. The fact the pool was unavailable, accompanied by construction noise, and the incredibly rude/unresponsive customer service onsite -- I will NEVER stay here again

This was a fabulous location and the amenities matched the beautiful views! I recommend this property and will definitely return myself!

Based on the photos online and people’s experiences here we were excited to arrive. The reality was completely different. The unit was EXTREMELY small (the reservation was for 3 adults but they put us in a room that was barely large enough for 2), and unclean. Shower had soap scum everywhere- floors, walls and glass, sink in both the kitchen and bathroom needed to be scrubbed, oven door covered in grease and freezer has some kind of residue. The office is minimally staffed and you can’t get ahold of them after 5pm. No concierge. The only reason we kept the room was the view.