Gastnutzer
30. Mai 2024
While my wife and I did not stay at the hotel, we visited the restaurant for dinner from a nearby hotel in Gordes, and I cannot recommend this restaurant in any regard. Firstly and most importantly, my wife got food poisoning and spent the night getting sick. Secondly, after we placed our order (entree, plat, and dessert), our entrees proceeded to arrive within 5 minutes, and upon completion, the main course arrived within another couple of minutes. I know that the kitchen wasn’t able to whip our orders up in that amount of time, so evidently, par-cooked items were being improperly stored—hence the food poisoning. Finally, the wine: we ordered a beautiful rose and an expensive red. The rose came out in a timely manner, however, the red did not come out until after our main courses were served (perhaps because everything was so rushed in the kitchen). When the red did come out, it was not the red we ordered; in fact, they were out of the red we ordered, so we kindly chose another bottle while our meals got cold. Then, at the end of our main courses, the sommelier mentioned that his team had found the bottle of wine originally ordered in the cellar—perfect timing. We asked if it would be possible to order the bottle to take away but were told it would be impossible. The sommelier mentioned he had just started within the month and, but in any event, no exception was made and no accommodation was offered: bad service for an expensive meal. We should’ve been wary when the menu online didn’t line-up with the menu at the restaurant, and not just for seasonal changes—there was no gastronomic/tasting menu option at the restaurant—this was likely because the B team was in the kitchen for shoulder season, but May in Provence, come on. This was a far, far cry from the sort of experience we expect from a self-respecting restaurant, let alone one that charges over 100 euros for a meal (excluding wine), let alone a restaurant that is listed in the Michelin. I am hoping that the restaurant reaches out to help remedy this situation.
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