Residence Inn by Marriott Grand Rapids West

Booked this hotel for a quick overnight trip. The location of this hotel is in a nice neighborhood with lots of chain stores nearby. Checking in was easy, but the front desk person wasn’t particularly friendly. Overall this hotel needs some upgrading, as our tub glaze was peeling all over making it look dirty, and our room had a stale smell. Fridge looked like someone had kicked it all over as it had multiple dents. Breakfast was mediocre. Probably will choose another hotel if I am in the area.

I love a Residence Inn! But, why don’t they have a door between where the bed is and bathroom sink? Or, at least, a curtain! I was there with my new boyfriend. I felt uncomfortable with him watching me wash my face, put on make-up, etc. He was lounging in bed and could see everything. Other than that, the stay was great. I love Marriott pillows! Don’t wait a second past 9:30 to grab a last minute breakfast item as they close and lock the doors precisely at 9:30 AM!

The staff is amazing!!! So friendly and welcoming! Amazing breakfast and excellent customer service!

This use to be my favorite hotel to stay at whenever I had business in this area of MI. It has been over a year since i had business in the area and was so sad to see the deterioration of this lovely hotel. The doors to the 2 rooms I purchase never fully shut unless you pulled or pushed on them an issue that the hotel staff is aware of. The key to one room would not work, after talking to the front desk their answer was jiggle the handle and pull up on the handle once you place the card in. Again, the staff knows this is an issue and all door issues could be a dangerous situation. One of the first rooms we entered smelled of smoke and disinfectant cover up spray with carpet bunched up here and there. The staff was very accommodating and moved that room, only to open the door to another room full of bunched up carpet. But at least it didn’t smell. Those quaint fireplaces that you look forward to after a long day of work for relaxation, well they do not work. The staff was kind, generous and helpful. They went beyond to make things better and want their customers to be happy. I got the impression that they have tried to get the issues I described fixed and no one is listening to them. I hope corporate reads this and makes some major updates to this hotel the I regarded as lovely.

Hotel staff accomodated all of our requests. Friendly, customer service oriented. Been staying here on and off for last two years and keeps getting better and better. This visit, the breakfast was fantastic. Huge spread, lots of choices.

Everything was fine except music at night from somewhere outside could be heard in our room when the window was open.

Louise , the front desk person is incredible, what a nice person and good attitude. Was up for breakfast and had a brief conversation with her and went on my way returned later that night and noticed she was still there and I asked what do live here jokingly, Louise made the comment the second shift person called in sick and being she was off on vacation it’s only fair if I don’t help out as they allowed me to go on vacation. What a great attitude I would love to hire her to work for me

I was in a room for people with disabilities though not very disabled. The room would have been great for someone who was. Loved the lay-out and with children would have been nice. The only bad thing for me was the water in all areas about 9:30 A.M. was barely lukewarm. My husband barely stood in the shower a minute. I am hoping if you got up early it would have been better. Loved being able to set temp in the room at your exact preference. Felt like a foam mattress and we both got hot and a big reminder to put temp down at night. Mattress okay as long as we kept on our sides. The middle had a valley. The price at a level we could live with cold water for one morning. Desk people were very pleasant. If you don't expect luxury and can sleep with some noises it was a very convenient location for us with lots of stores and restaurants nearby. Liked the nice fridge and room arrangement. If you take food,take paper plates etc. Also no hair dryer. Vanity sink in separate room. It felt safe and clean and nicely decorated. Also good parking and location.

Very hospitable staff and nice facilities in a good part of town with several dinning establishments, and stores near by. Close to several highways so a great place to stay if you’re visiting downtown Grand Rapids as well. Overall great experience and outstanding staff.