Gastnutzer
20. Januar 2024
First impressions very poor. Nobody available to let us in or meet us, once we found someone he told us to fill in paper work and he would give our passports back in half an hour, all he had to do was photocopy them so I said we would wait. Felt very unwelcome, very poor customer services, almost rude. The building is lovely and well maintained, with a roof top terrace to enjoy, a rest after a day exploring. We took our own drinks as nothing was on offer, it would be nice to be able to order drinks. Unsure if our hot water was working properly as shower started warm but soon ran cold- not good as it is a cold time of year. Some staff we met were friendly, helpful and keen to talk, which we appreciated including Prakash and Virendar. One reason we had chosen the property was after its representation on the BBC programme so it was nice to hear about their experience. Disappointingly when we saw the owner (as seen on the tv show) she didn’t seem to acknowledge us at all, or the poor service we were receiving, which seemed a shame. Trying to arrange a tuk tuk was also awkward and felt like we were a hassle. We had laundry done here- tried to give it on arrival, told to wait until the next morning so we did, but items received damp. This property has so much potential, especially having been featured on the BBC, and some helpful, friendly reception staff could really make a huge difference.
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