Jetwing Jaffna

Lage neben dem Supermarkt, zuvorkommendes Personal und gutes Essen, insbesondere Abendbuffet mit lokaler Auswahl. Die Zimmer sind abgenutzt und schlecht gepflegt.

Excellent stay experience. Very warm courteous and helpful staff. Very clean and comfortable rooms with all amenities. Food is huge plus 1 . Must have are the jaffna spl curries. Each room has balcony with a view of the bay. Excellent location main market is walkable distance. Overall a 5 star experience highly recommend

The location is great, the rooms are comfortable, clean and tasteful. There's a lovely view from the balcony over the Library and Town Hall towards the sea. Breakfast was decent. But this isn't one of Jetwing's special hotels, in terms of ambience or service. It is a functional and perfectly alright city hotel, but no real charm or character. The service was mostly pretty average (at best), with only a few exceptions - a shoutout for the young man on reception who directed me to St. James' Church, Nallur for a funeral, who was super helpful and proactive. We had no hot water on the first night in any of the three rooms we occupied. Nothing was done about this, despite repeated requests. Various fixtures and fittings in the room were broken, and it was really difficult to get these fixed. Many of the staff didn't speak English (including some of those on reception!), so dodged any interaction with foreign guests (we were a mixed SL/international group), and avoided responding to requests or questions. There's a rooftop with potentially great views, but no effort to create a tasteful space or to make the most of it. Jetwing ... you're a good hotel chain, with an enviable record elsewhere ... but I think you need to up your game on this hotel. It could be so much better.