Green Grass Hotel & Restaurant

"Dear Green Grass Hotel Management, It is with sadness I am writing this about your hotel. I came to Jaffna after 40 years and the experience was not great . I stayed for two nights in Room No 107. I tried so many ways to contact the hotel but my issues are still not answered. They never responded to email i sent and also my calls are unanswered. 1: I was wrongly charged for a meal that I never had (Rs 1804.00). Sent many emails and tried to call but no so far response. 2: I had torn towels left in the room-Refer attached photo. When I took the room the towels left was in that condition (TORN). When asked for replacement, i was give two sets of fresh towels but both were in poor condition. I suggest the hotel to change all the towels. 3: Internet was not working in my room. After few complains, they gave a connection to my room via a router (WIFI in the room was not working) 4: There was no power point near the table for the kettle-this is a minor issue."