Zur Gewährleistung der Authentizität der angezeigten Bewertungen berechnen wir nicht einfach einen Durchschnitt. Stattdessen berücksichtigen wir sowohl die Glaubwürdigkeit der Bewertung als auch das Datum des Aufenthalts des Gastes zur Ermittlung der endgültigen Bewertung.
I am compelled to share our deeply frustrating experience with Tanna Evergreen Resorts. Despite facing unforeseen circumstances due to the sudden bankruptcy of Air Vanuatu, our appeal for a simple credit towards a future stay—rather than a refund—was bluntly denied. Our request was met with a rigid adherence to cancellation policies that showed no consideration for exceptional circumstances. Not only did this rigid stance disregard the potential of fostering a long-term relationship with frequent visitors like ourselves, but it also overlooked a crucial opportunity to demonstrate customer care and understanding. This experience has significantly tainted our perception of Tanna Evergreen Resorts, and we are left feeling undervalued and dismissed as guests.
Übersetzen
Gastnutzer
Aufenthalt im Jan. 2024
Pärchen
2.0/5
Gepostet am 12. Febr. 2024
While we were thankful they took us in due to us being stuck because of tropical low it was extremely disappointing. For the price it’s extremely run down. The pizza is made from a frozen pizza. The bathrooms are dirty. The snorkeling gear broken (our gear was stuck in airport storage at Vila) the entrance to the ocean has had no maintenance so my husband slipped and dislocated his finger. No first aid or medical help was offered and no one went to fix the access area. The tours are overpriced due to commission. I’m thankful they let us leave but this resort does not meet the expectations of the high price. The relationship between the management and the staff is obviously terrible. The staff are nice and obviously trying their hardest. If I was the owner I’d be extremely concerned and would get there and take a look themselves. This is the first bad review I’ve ever done.
Übersetzen
Gastnutzer
Aufenthalt im Nov. 2023
Familie
4.0/5
Sehr gut
Gepostet am 26. Dez. 2023
Friendly and amazing staff. Nice sunset view from the pool and sunset spot view. We recommend TERT for your Tanna trip. For diner they serve delicious food but limited stock of some menu e.g lobster and fish long coconut. For kids,we recommend fish and ships.
Übersetzen
Gastnutzer
Aufenthalt im Okt. 2023
Anderes
3.0/5
Gepostet am 28. Nov. 2023
Great communication BEFORE my stay, they offer free airport transport which is great. Their welcome is warm with coconut water, they show you the premises and inform you about the timings. Unfortunately regards the food they didn't stood up to the standards, as I previously communicated to them that I ate plant-based and they ensured that I would have options, that didn't happen. The included breakfast wasn't plant-based friendly. My first morning the staff members were kind of confused, there were just fruit out and I asked them if any bread or something more filling was coming out, they couldn't communicate with me so I asked for bread and cheese (that would be charged). Then 20 minutes later they put out bread and beans. My second morning I showed up at the dining room 30 minutes later than the breakfast started and almost nothing left, as they were not refilling. Besides all that my room was decent and loved their pool.
Übersetzen
Gastnutzer
Aufenthalt im Okt. 2023
Anderes
5.0/5
Hervorragend
Gepostet am 25. Nov. 2023
Outside of the covid period I have stayed several times a year at Tanna Evergreen for at least the past eight years. I have always been satisfied with my stays and the service has always been quite good. Certainly there have beens some disruptions in the supply chain since covid particularly with Air Vanuatu and food delivery to Tanna. I think both situations will improve as time goes by. The new internet service is greatly improved over the old one where sometimes you needed to sit near reception to get a connection. 500 Vatu for it is cheap based on the quality difference. My rooms have always been clean and well maintained. During the warmer months I will opt for a room with air conditioning although it is not often needed. Tanna is a pretty remote place and not all of our "First World" expectations will be met there. Tanna Evergreen may not be a "Spa Weekend" type of resort but as a place to stay while experiencing Tanna Culture and the volcano it is terrific. Mike and Stefanie have always been gracious hosts and will be happy to help you. Mark
Übersetzen
Gastnutzer
Aufenthalt im Apr. 2023
Anderes
5.0/5
Hervorragend
Gepostet am 22. Mai 2023
Really an unforgettable experience in Tanna! Me and my friend stayed in Evergreen for 3 days, 2 nights. We booked the best of Tanna tour and everything was very perfect, from the welcome drink to the airport pickup. The tour on the second day was great fun, we experienced literally everything Tanna has to offer!!! Definitely want to come again!
Übersetzen
6/9
Gastnutzer
Aufenthalt im Sept. 2023
Single
3.0/5
Gepostet am 3. Okt. 2023
I was stranded in the resort for three days due to Air Vanuatu canceling flights. The grounds of the resort look nice, and it is very spacious. The resort is on a small cliff, and the is a constant blow of wind from the ocean. It is mostly welcome in the tropic heat but at evening or night it can get chilly. There is no proper beach in the resort and the shoreline is full of corals and rocks and probably good for snorkeling. Problems start with buildings. They are somewhat run down and not upto the their task. Roofs are partially covered with plastic, which gives an unprofessional look. Why not replace the straw roofs with material that can stand the test of weather? Rooms are very basic but clean. I was lodging in two cottages, where the other one had a small table and the other one had nothing expect two beds and a drawer. There are two chairs outside for lounging. My rooms had a mosquito net, but I learned not all have it so be careful you get a room with it if mosquitos are an issue. (there was very few of them thank to the gusts of wind). Restaurant serves mediocre food at best. Meals don't taste bad but it is seems that the chef does not have a passion towards his/her work. They have reasonable big menu and they had everything available I wanted to taste. They have pizza on menu and the the type depends on what frozen pizza the chef happens to grab from the freezer. Highlight of the place is the staff. They are very friendly and helpful on all topics. They helped me to call the airline several times to try to find a way to escape the island.