Grand Rosa Hotel

房間很小，勝在地理位置優越，周邊環境超級亂，騙子也很多，我的銀行卡就是在取錢的時候被騙走了,盜刷了很多錢，在伊斯坦堡最後一天非常糟糕！再説説酒店前台，從酒店去機場出租車費用大概是500里拉左右，他問我要價1000，但前台衹給了司機500里拉，賺了一倍的錢，然原本對前台印象還很好，下次不會再入住這裏，希望入住的同胞在周邊取錢時萬分小心，銀行卡不要離開自己手裡！

I am writing to express my deep disappointment and frustration with the Grand Rosa Hotel in Istanbul. My recent had a reservation at your establishment and was a complete disaster, and I feel compelled to share my negative experience with others who may be considering staying at your hotel. Firstly, the behavior of the staff was completely unacceptable. They were rude, dismissive, and showed a complete lack of concern for my elderly, sick mother who was unceremoniously kicked out of the hotel in the pouring rain. Their disrespectful and defiant attitude was simply unacceptable. Moreover, the staff at Grand Rosa Hotel displayed a lack of professionalism and seemed poorly trained. The fact that they couldn't speak English well made it even more difficult to communicate with them. Their incompetence and unwillingness to resolve the situation only added to the stress and discomfort of our already unpleasant stay. I would like to mention that the situation was made even more frustrating by the fact that I had already paid for the room in advance. Despite my concerns about my mother's well-being and inability to contact her due to her phone's roaming not working, the staff seemed to be more concerned about ensuring that I paid the tax, rather than resolving the issue of my mother's accommodation. This lack of compassion and empathy for our situation is unacceptable, and further highlights the lack of professionalism and training among the staff at Grand Rosa Hotel. I urge you to take immediate steps to address these issues to avoid causing further distress to your future guests.