Aven Hotel

Unacceptable Treatment - Our Booking Was Cancelled at 2 AM Without Warning I am writing to express my extreme disappointment with the unacceptable treatment we received during our attempted check-in. My friend and I had a confirmed reservation for October 26-28. Due to our flight schedule, we arrived at the hotel in the early hours of October 27th, around 2:00 AM. We were exhausted after a long and difficult journey and were looking forward to finally resting. To our utter shock, we were denied entry and informed that our booking had been cancelled. The reason given was that we had a pay at check-in reservation and failed to arrive on the date of the 26th. The critical issue is that we were never informed of this policy, and no one from the hotel notified us that our booking was being cancelled. We had no warning whatsoever. Moreover, I’ve asked the hotel whether it’s ok with our reservations and they answered yes! It was confirmed, I’ll attach it below  The situation was handled poorly and with a lack of empathy. While the young man at the front desk was compassionate, the other staff member who came to deal with the situation was rude and outright told us to leave the premises. To be left stranded in the middle of the night is not just poor service, it is irresponsible and inhumane.later he asked a close votel to reserve us there for a night. Thanks for only this moment.  We believe this is an utterly unacceptable way to treat guests, and we expect to be compensated for this deeply distressing experience.

Fantastic hotel and great friendly staff. Excellent location with a very tasty wide variety of a breakfast. Hotel was super clean. I’d highly recommend for any occasion

Остановилась второй раз в отеле. Попросила номер для некурящих. В отеле два типа номеров, нужно попросить если вы не курите. Было тепло и чисто. Утром был завтрак. Цена качества соответствует

位置很方便，塔克西姆廣場旁邊，交通便利，地鐵公交站很多，機場大巴站也很近，步行獨立大街。早餐也不錯，小妹服務挺好的!

Отличный отель рядом с площадью Таксим. Здесь же за углом автобусы в аэропорт. Приветливый персонал. Все было на уровне!

衞生不好，So覺不音太吵，電梯太小，退房都等了快20分鐘才有電梯，不過服務員的很熱情