Zelya İstanbul Flats Bewertungen

I booked room with 2 Queen beds, when I arrived found out there was 1 double bed in there. Messaged lady owner, she replied that it was only for 2 adults, when I replied I booked 2 Queen beds, because I have 12 year old boy too with me, lady said that there is a mattress in the passage I can use. It was late in the night , she said she will sort it out in the morning. We spent the night with myself on the mattress on the floor. In the morning she offered another room with sofa bed, which again was not convenient for me. I asked her to refund me remaining 5 night as I can not live here with my family, as I'm not getting what I paid for, she initially agreed to refund me 4 night even though I paid for 6 nights , and only used 1 night ( even that with me on the floor) I still agreed however, when she consulted someone (apparently her partner) she refused to pay. Today is 2nd July, my booking was till 6th July, I left the property, booked another hotel, and going to sort this out with ******* however, I wanted to leave this review, please be careful when you book, pictures of rooms are deceiving too, I am not sure how this property got 4 out 5, it is on the hill , forget coming with baby or elderly, condition of property is bad (minimum to say), Mould in the bathroom, and bad air-conditioning. Only reason she got 2 star for service that she replied to my message late in the night, although not a positive reply however a reply to say something. Area noisy in the night, rooms are not sound proof either. I read that she replies to each comment, and more than likely she will come with some sort of excuses but I just want everyone to be careful and do not waste your money. Usually I do not leave a negative comment but in this experience I'm forced to do that , and I do not want anyone specially with family to go through bad experience.