Hotel Mare Blu Terme

Wir sind gerade für unseren Urlaub auf Ischia angekommen und erfahren von der Autovermietung, dass das Hotel, das wir vor zwei Monaten bestätigt haben, GESCHLOSSEN ist! Sie bringen uns in ein minderwertiges Hotel und Ana, die Managerin, teilt uns grob mit, dass sie unseren Preis im Schwesterhotel nicht einhalten wird. Sie hat viele leere Zimmer mit Meerblick, die wir im MareBlu reserviert hatten, aber jetzt ist sie wie eine bösartige Piratin mit zusammengebissenen Zähnen, die vor Wut kocht, sie will uns 49 Dollar mehr pro Nacht berechnen, oder wir können gehen. Ich erkläre, dass wir den ganzen Weg von Kalifornien angereist sind, um hier zu sein, und es gibt eine reiche Spur von E-Mail-Kommunikation, die alles detailliert beschreibt. Aber sie möchte lieber, dass ein Gast eine schlechte Erfahrung in einem begehbaren Zimmer macht, als eine Reservierung zu erfüllen. Sie begann eine lange Tirade über ihre dynamische Preisgestaltung. Ich antwortete mit „Was ist der Unterschied zwischen einem guten Hotel und einem großartigen Hotel?“ "Es ist der Manager!" Ana hat es überhaupt nicht verstanden. Sie ist eine unaufgeklärte schlechte Praktizierende des Kundenservice. Sie hat leere Zimmer. Sie hat Gäste, denen nicht mitgeteilt wurde, dass die von ihnen gebuchte Unterkunft für die Saison geschlossen ist. Es war ihr egal, dass wir betrogen worden waren. Sie hatte auch keine Leidenschaft für etwas anderes als Gier! Es kostete sie nichts, uns das reservierte Zimmer zu geben. Es ist die letzte Woche, in der das Hotel für das Jahr geöffnet ist. Aber wir nahmen die Hauptstraße, wir checkten zu einem lächerlich höheren Preis ein – trotz der unhöflichen Ana – die als schlechtester Hotelmanager MiraMare y Castello Ischia in die Annalen der Welt eingehen wird. Beruflich buchen meine Begleiterin und ich Incentive-Reisen für Führungskräfte von Unternehmen. Unsere Organisation, IMEX und IBox, der Arm des italienischen Tourismusbüros für Käufer, wird von unserer Ischia-Erfahrung und insbesondere von der Geschichte von Ana, der Managerin, und der verpassten Gelegenheit, eine liebenswürdige Gastgeberin zu sein, erfahren. Man weiß nie, mit wem man spricht, und es zahlt sich immer aus, nett zu sein. Vor allem, wenn du es sein kannst.

This beautiful hotel sits on the sea in Ischia, Italy, with a magnificent view of Aragonese Castle. The staff were so accommodating and welcoming. They quickly got to know us and would have our room key just as we returned to the hotel each day, without having to recite our room number. Our room had a huge outdoor patio overlooking the sea, with chairs and a sunbed. There is a pool and mineral bath (and spa) on-site and access to a private beach across the street. Breakfast was served in the dining room with a huge choice of food. The hotel is bright with very pretty decor. This is a wonderful place for that island escape!

The best hotel on the island with great staff, clean rooms, good AC, plenty of pools (includes thermal spa pool) and its own beach. 7 minutes by taxi from the port (ferries to Naples each 15 min). 10 minutes to the main island walking street. There are many good restaurants around.

One week at this wonderful place is simply not enough! We will definitely come back. The service was wonderful from everyone in the hotel and everything was always that little bit extra that makes the experience go from good to great! And the limoncello spritz at the bar was the best we had on Ischia/Capri/Amalfi! Thanks Luigi! And thank you the entire staff for a wonderful time! Pia and Peter

We stayed here for 6 nights and could not have been happier. Small, boutique hotel with the friendliest staff. The larger pool was not heated and still too cold in May. But the smaller pool was thermal and lovely. The spa was clean and we had nice massages. Breakfast was good and the staff was super accommodating. Every evening we had cocktails before heading out to dinner, and were always served something to pick on with our drinks. Rooms were comfortable and clean. Location was perfect...our small beach was across the road. Short taxi or long walk to Ischia Porte and Ischia Ponte for many restaurant choices.

This hotel is NOT a 5-Star property! However, most importantly, we enjoyed our 4-Star/7 night stay. The breakfast which was included was more than adequate. The public living rooms and bar area were very nice. The staff was lovely. Being right on the water listening to the waves on the beach was peaceful. We had a junior suite with sea view and a private terrace with an amazing view of the castle. Excellent central location which was very walkable to the Port area as well very close to the Ponte restaurants. The sister property (Miramar) was closed during our stay but it would not have influenced our 4-Star rating anyway. We were able to discover lots of the Ischia island during our stay and loved the scenery!

Pros: Amazing view for Deluxe room (sea view) Breakfast and lunch was pretty good (lunch was a bit pricey for standard and portion size) Wait staff for breakfast and lunch were attentive. Cons: Firstly, the double bed is 2 single beds pressed together, creating a gap between the two beds. Mattress is very firm, as are pillows. However, our main grievance is that the air conditioning is apparently not functional until mid-May despite this being listed as a service in all rooms with no specification on the website about it being a seasonal service. This issue was very difficult to resolve with staff. Without air conditioning, our room was very warm making it very hard to sleep. We raised this with reception staff and we were told the air conditioning wasn't working for the whole hotel and we were told to open the doors instead. This didn't help much with the heat and let in insects which bit us in the night. The following day we requested a fan for the room, which was provided but clearly very old. On our third night, the fan broke at 2am and we went to request another and were told that they didn't have any more. This then meant we didn't sleep at all on our third night. The next day, we requested that the air conditioning be fixed or we would leave early, not wishing to suffer through another restless and uncomfortable night. The manager explained that the air conditioning does not come on for the whole hotel until mid-May. We remind her that air conditioning is advertised on their website with no seasonal conditions listed. The manager's response was that Italians are used to this heat. She offered dinner for us both as compensation but we declined and requested that the cost of dinner be discounted from our final bill instead, which she did. However, 3 nights of restless sleep for a "5-star hotel" is not good enough. Overall, the hotel is dated and not very well cared for. As others have stated in their reviews, this is most definitely not a 5-star hotel and 300€ a night for this quality is VERY overpriced. It is a real shame as their location is wonderful but there is a severe lack of care in the maintenance of this hotel, and management's dealing of the air conditioning problem was unimpressive.