"Ein unvergesslicher Aufenthalt in einem der schönsten und stilvollsten Hotels in denen wir unseren Urlaub verbracht haben. Die gastfreundliche Atmosphäre ist mit nichts zu überbieten. Das Haus bietet neben Annehmlichkeiten eines 4 Sterne Hotels viele Dinge zusätzlich, was den Aufenthalt noch schöner macht. Der Weinsafe ist Europaweit im Topranking. Die Küche kreiert kulinarische Köstlichkeiten. Jedes Gericht ein Kunstwerk. Die Lage ist Top direkt neben der Piste und 2 Gondelbahnen. Wir kommen nun schon das 2. Mal ins Fliana und sicher nicht das letzte Mal. Ischgl und das Fliana ist ein Muss. Mst. Robert Hrobar"

"Ausblick auf Steinmauer! Saunabereich klein und ungemütlich! Skiaufbewahrung gewöhnungsbedürftig!"

"Wunderschönes Haus, entspannte Atmosphäre, charmante Gastgeberin Frau Neu, perfekter Gastgeber Herr Neu, freundliches Personal, schöne Zimmer, toller (renovierter) Wellness-Bereich. Innen-/Aussenpool super-schön. Uns hat es wahnsinnig gut gefallen! Unbedingt die SÜW mit Rad abfahren, es ist eine herrliche Gegend!!"

"Ambiente und Ausstattung des Hotels sind etwas überladen aber entsprechen wahrscheinlich dem Geschmack der Kundschaft. Aber die Zimmer sind Top die Betten sind erste Sahne und wir wurden freundlichst begrüsst. Das Abendessen (nicht Halbpension) war hervorragend und wir hatten einen ausgesprochen freundlichen und kompetenten Service. Die Weinkarte ist lokal und International. Die Preise sind für 5Sterne günstig."

"Die beste Unterkunft. Die beste Empfangsperson PIA, jemals gesehen. Sie ist sehr professionell, hilfsbereit, Kundenorientiert und polit. Sie hilft uns, das große Problem mit Mietwagen SIXT zu sortieren. Sie war immer auf einem Telefon mit ihrem Wissen über Recht und Rechte in Österreich. Sie war immer eine Arbeit nicht unter ihrer Verantwortung getan, um uns zu helfen. Ich glaube, dass die Hotelverwaltung unsere Bewertung von PIA berücksichtigt. Das Hotel ist super, schönes Essen, perfekte Lage und Gastfreundschaft!!! Im nächsten Jahr definitiv nach Ischgl nach Flaana Hotel!!!"

"Beds very soft, not suitable for everyone. Very close to Ischgl"

"All style, no substance. Overall we were very disappointed with our stay. The best summary would be: money-grabbing, unhelpful staff, poor service, and badly designed apartments. We would not stay here again. It feels like a place that focuses on appearance rather than actually delivering a good guest experience. One positive is the location is very good and the hotel next door is a welcoming place to be. The apartments are advertised as sleeping six, but you are charged per person. From the moment we walked in we were repeatedly chased for cash payments for the city tax and cleaning fee. It was never properly explained why this had to be paid in cash. No other place we stayed in Austria operated like this, which felt questionable. Despite paying an extra €650 to use the sofa bed in a six-person apartment, the sofa bed wasn’t even made up when we arrived. The apartment design is also odd and poorly thought through. Both bathrooms are located inside the bedrooms, meaning anyone sleeping on the sofa bed has to walk through someone else’s bedroom just to use the bathroom. For a newly renovated property, the details are surprisingly poor: • No USB charging points in the sockets • TVs missing from bedroom walls • The TVs in the living room did not connect to the internet, so they didn’t work The service was equally disappointing. Staff were rarely on site and when they were present they were unhelpful and quite rude. We were never sent the information for the VIP lift passes, which meant we ended up paying more for lift passes than we should have. The night buzzers also didn’t work, which is concerning if you actually needed assistance. Before arriving we were told (after calling the number provided) that parking and an EV charging point would be available. However, when we arrived we were told we could not park there and there was no charger available. Check-out was handled just as poorly. Staff were rude and told us there was nowhere to leave luggage or shower after 10am, despite being told at check-in that this would be possible because guests from the previous day had been allowed to do so. This level of inflexibility is very unusual for ski accommodation. Another issue was the boot room, which is not heated, meaning your ski boots and gear remain cold and damp every day. For nearly €4,000 for a week, the overall experience was extremely disappointing. In the end we actually left a night early. This was my 10th trip to Austria this season, and without question it was the worst service I’ve experienced. I would strongly recommend avoiding this place."

"Designated apartment was cold and not heated. Very small for 4 people let alone 6. After complaint we were immediately given a choice of 2 other apartments. The choice was better but still no heating, we are advised to turn on the oven with the door open!"