Radisson Hotel and Conf Centre London Heathrow liegt in West Drayton und ist ein idealer Ausgangspunkt, um die Stadt zu erkunden. Wenn Sie in diesem hotel übernachten, sind Sie 204m von Emirates Airbus A380 und 650m von Heathrow Viewing Stand entfernt. Außerdem ist Sipson Recreation Ground nur 413m entfernt.
Diese Eigenschaft verfügt über einen schwimmbad, einschließlich eines beheizter pool. Gönnen Sie sich während Ihres Aufenthalts einen Besuch im sauna vor Ort. Der fitnessraum bietet Gästen einen Ort zum Trainieren.
In der Unterkunft finden Sie ein restaurant mit einer Vielzahl an Speisemöglichkeiten. Gönnen Sie sich während Ihres Aufenthalts den zimmerservice mit Speisen aus dem hauseigenen restaurant. Dieses Anwesen beherbergt eine hauseigene bar.
Für zusätzlichen Komfort stehen in der Unterkunft auch gepäckaufbewahrung zur Verfügung.
Flughafen London Heathrow ist der nächstgelegene Flughafen zur Unterkunft, eine Autofahrt von 9 min entfernt. Von der Unterkunft aus ist der nächstgelegene Bahnhof Heathrow Terminals 2 & 3, der mit dem Auto in 8 min zu erreichen ist. An der Unterkunft steht ein -Parkplatz zur Verfügung.
"I recently stayed at this hotel for a 3-night visit while travelling to London for medical treatment. I specifically chose this property because it advertised a gym and steam room, which I needed to support my recovery.
Unfortunately, these facilities were completely out of service on arrival, and at no point before or during booking was I informed that they were unavailable. This was extremely disappointing given that these facilities were the main reason for choosing this hotel.
Prior to booking, I had also explained that I have several allergies and requested that something I brought with me be heated up upon arrival. When I asked at reception, the young gentleman was unsure and checked with a colleague, whom I assume was his line manager. Despite the fact that the item could’ve been baby food and that my allergies were noted on my booking, the response was dismissive, and no questions or context were asked, the female receptionist didn’t even look up from the screen as she answered. I fully appreciate the importance of avoiding cross-contamination in hotel kitchens, but the lack of communication or willingness to understand the situation felt unnecessarily unhelpful.
When I raised the issue regarding the closed facilities, the hotel did not provide any solution or meaningful support, and they also failed to respond to Trip.com for more than 24 hours, even though we were due to check out the next morning. This lack of communication made the situation more frustrating and felt very unprofessional.
To their credit, Trip.com stepped in where the hotel didn’t and resolved the issue the best way they could. However, the hotel’s customer service and failure to provide advertised amenities fell well below expectations for a Radisson-branded property.
The room itself was clean, house keeping staff very helpful and attentiveand the location is convenient for Heathrow, but the lack of advertised facilities and the unresponsiveness left a poor impression overall.
I hope the hotel improves their communication and ensures that major facilities shown in listings are actually available to guests, and that staff take more care when dealing with guests who have specific health or dietary needs."