Heritage Hotel Park Hvar

We stayed at this hotel during our bicycling trip. This was an excellent location in the heart of Hvar City. I would highly recommend this hotel. The rooms are extremely spacious. The bed was very nice—a bit on the firm side. The staff there was also very accommodating and extremely pleasant. The breakfast that came with our room was also good.

1/5 stars It hurts me to give 1 star on this review, because our jaws dropped when we walked in our room. A gorgeous, two story room with a bathtub, robes, and an amazing view of the port. We thoroughly enjoyed our complimentary water and chocolate while adoring the view. I wish I could say that the luxury continued, but my travel companion woke up after one night with a curious cluster of itchy bites on her leg. Eventually we decided to check our mattress, where this stay took a turn for the absolute worst. We discovered an infestation of bed bug eggs, which were unmistakable. We immediately alerted the front desk- and this is where it all went wrong. Instead of apologizing and offering a new mattress or new room, the staff immediately turned to blaming us for this infestation (mind you, we had been here 10 hours at this point and had not had this issue up until this point- and our bed was was COVERED in eggs). They kept asking where we had been previously, despite us having no bites or issues until this point. They called “their expert,” who declared it impossible that these were bed bugs, therefore we were were not offered anything besides a vacuumed mattress, which will not kill these bugs. They continued to blame us throughout the night and did not offer one apology nor compensation, even though we spent the last night sleeping on the couch rather than the bed. I feel bad for whoever stays in room 21 after us, because they took no accountability for the bugs and did not follow an appropriate termination procedure. It’s a shame that such a beautiful hotel has no protocol or accountability for bed bugs, and for that reason I cannot recommend this hotel.