B&B Hotel Sélestat Centre-Alsace

The hotel was OK, but the reception staff was extremely unfriendly. Although the hotel accepts families with children, the receptionist didn’t want to check me in, even though I had noted in my special request that I was traveling with a 3-year-old child. Furthermore, she attempted to charge me for the room a second time, despite it already being paid for. She made no effort to resolve the issue, instead telling me that I did not pay for the room and I should fix the problem myself. Fortunately, Trip.com’s customer service resolved the problem, but I had to wait 40 minutes to check in with a young child—with no assistance from the hotel. Perhaps the receptionist was having a bad day, but it’s hard to understand why hotels hire staff who seem uninterested in helping guests. Other staff members that I met at the hotel were quite friendly.

Super confortable parfait

During our three week Christmas Market trip to Germany we decided to rent a car for a few days and head to some in France. We left accommodations for a couple of the days til day of as we weren’t sure where we’d want to spend more time, etc. Upon searching one night we found space here and it was a decent distance from both Strasbourg & Colmar and appeared to be relatively new. When we arrived the person at the front desk was very nice, we received a bag of cookies and two drink tickets which we were able to use for some mulled wine. The bar/lounge area was quite comfortable and well decorated. We had booked the last room, one of their quad rooms, which was incredibly spacious.. it was only the two of us but 4 would have had more than enough space. The bathroom was a bit small in comparison but plenty of vanity space to get ready, brand new hair dryer provided, plenty of towels, good sized shower and the water pressure was some of the best i’ve had at a hotel. The bed was very comfortable, there was plenty of outlet space and hangars if you need to hang any clothes. The price was a little higher than we’d usually pay for our B&B hotel stays but with booking last minute and including breakfast we thought it was very reasonable. We actually enjoyed our nights stay so much we asked if there was any availability for another night after breakfast. Unfortunately it was booked but now we know if in the area it’s somewhere we would definitely stay again!