The first night we found the ice machines did not work, there were no ice cube trays, no hangars, no hanger rail, eight (8) stations that worked on the TV (7 others froze when you tried to watch them), German bugs crawling on the floor, the stove and the walls, no garbage bin, and, worst of all, the freezer did not even work and the fridge was keeping items only lukewarm after we purchased over $100.00 of food at Walmart. The filter on the faucet in the sink was broken so each time we turned it on, it sprayed water all over the vanity. We mentioned all of this to the Staff. We would have left had it not been for HARRY, who was a gentleman throughout our stay in every way he could. The problem was that he was only on duty a couple of nights a week and we were there for 14 days. The next morning we met HAPPY, the manager, who assured us our problems we be addressed starting with the refrigerator. In fact, it took 3 days to replace the refrigerator and by then much of our food was spoiled. However, the new refrigerator and freezer did work perfectly thereafter. For the refrigerator, we have to thank DEERAY, another gentleman who helped in every way he could, including repairing one of the ice machines, except it took until the day before we left for that to occur. When we received a garbage bin, it was filthy and it smelled. LILI assured us she would replace one morning. But we returned that night to find that the old one was still sitting inside the main door. I told her again the next day that she had never replaced it and she assured me, as she took the dirty bin with her, she would have it cleaned and replaced in the room,. In fact, we returned that night to find we had no garbage bin at all! We discovered her the next morning (#3) and she claimed she had no access to our room-though she works there and we later learned that was not true. But she at least finally returned it on the spot, clean, so we finally had a workable garbage bin for the first time in almost a week. When I arrived at the front desk on another day in December, I asked for fresh towels and provided the old ones. (No one ever knocked on our door for room service the entire time we were there so we simply had to help ourselves.) The girls at the desk told us to simply go to the laundry room with the dirty towels and replace them ourselves. When I did so, I find a short, older Mexican lady who let me walk past her as she was on a personal phone call (she spoke only Spanish) and, after I returned the towels and finally found some replacements and was leaving with them, she began screaming her head off in Spanish that I could not take the towels. I explained to her that the girls at the desk had directed me to replace the towels myself, and then she let me take them, adding that I was never to enter the linen room again. I told her that she had let me in while she was on a personal phone call and that room service was nonexistent so what was I supposed to do? She just kept scr
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