Hotels in der Nähe von Sam Houston Park, Houston

Upon arrival, I was greeted with excellent customer service and helpful staff. The room was clean and was a good fit for my needs. The size of the room was also good. One exception was that there was no mini fridge which would have been very useful. The bistro downstairs also provided excellent customer service.

Die Lage ist wahrscheinlich das Beste. Es ist mit dem Kongresszentrum verbunden und es gibt auch so viele Restaurants und Food Trucks in der Nähe und einige sind auch damit verbunden. Es ist sehr sauber und ich würde auf jeden Fall wieder hier übernachten.

Der Poolbereich war familienfreundlich und die Reservierungen verhinderten ein Überlaufen. Die Zimmer waren makellos sauber und alle Restaurants waren großartig. Die Lage ist zentral zu allem in der Innenstadt. Sehr empfehlenswert.

A Stage IV cancer diagnosis makes your world stop: so many unknowns, so many decisions, so much uncertainty. When seeking treatment at MD Anderson, I selected to stay at the Hilton Medical Center. As a Gold Status member, certain privileges like room upgrades and food credits are afforded to the customer. I have been staying at this hotel on each trip to MD Anderson Cancer Center since October of 2022. Most times, my stay had to be modified, either extended or shortened. This is quite common, and, as the hotel staff acknowledged, something they work with on a daily basis. When undergoing treatments, flexibility is key. I have never had an issue modifying my stay. Sadly, this was not the case on my most recent trip in February 2023. I was booked for a two night stay, but had to go home a day early because I was literally too sick to undergo chemotherapy. When I checked out about 10AM, a manager (Karla) informed me she had chosen to enforce the one night penalty policy. This had NEVER been done before, and when I expressed my concern, she told me several different versions of untruths. She said the ”policy had changed” and also that she ”tried to remove the charge and the computer would not allow her to do so.” When I called the Hilton Honors Customer Service, I spoke with Carl who explained that the policy states that the hotel ”may” charge fees. It is at the discretion of the hotel employee. Carl called the hotel and spoke with Courtney, who said I would not be charged for the additional night. But, Karla would have none of it. I was going to have to pay. On a follow up call with Karla on Tuesday, she refused to grant me the courtesy of waiving the cancellation penalty. She did acknowledge that the courtesy of waiving penalties had been granted in the past, but she was choosing to penalize a loyal Gold Status cancer patient who was so sick she had to return home immediately. I am extremely disappointed in how this situation was handled.

Erstaunlicher Aufenthalt. Ich weiß, dass einige Interkontinente in einigen Bereichen leicht zurückgegangen sind, aber diese Eigenschaft ist definitiv nicht einer von ihnen. Saubere, komfortable Zimmer, Betten sehr entspannend und schnell schlafen. Alle Mitarbeiter, die ich traf (von Kate, die mich angemeldet hat) zum jungen Bartender und Wächter in der Lounge, die am 19. Abendessen arbeitete, waren alle Top-Grade. NOT - Mein Uber-Fahrer fuhr direkt und kehrte in die Doubletree nebenan. Es gibt wirklich kein bemerkenswertes Zeichen auf der Straße. Also beachten Sie, wenn Sie dorthin kommen. Wenn das die einzige Fehler war (und es war) das bedeutet, dass das Eigentum vielleicht nur das beste Hotel in Houston sein kann.

房間大；配套設施設備不錯👍配有戴森吹風機，還有國人喜歡的開水壺。但是我的人住 感覺超級差：1，）我長途國際航班抵達酒店比規定的3pm 入住早了2:30分鐘，check in 的服務人員Jalisa 非常強硬的告知我想提前check in 必須交75美金💲 沒有任何可以商量的餘地 。2 ）在找了另一位服務人員説明情況後幫助我們辦理check in 時又説我們必須交5天房費和400美元按金（我在攜程預訂時5天房費全部付完）又需要查實等待⌛️我也積極打電話聯繫攜程，等完成這次人住手續已經過去1小時30分鐘。3，）我入住酒店第一天洗澡熱水就不熱無法洗澡打電話給 room service 來了一個修理的人修理了一下，熱水熱了一點，本以為第二天熱水♨️應該繼續保持，可惜第二天還是沒有熱水♨️洗澡打電話給Room service 電話沒有人接，再打電話給前台連續打7次也同樣沒有人接，衹有下樓到酒店前台去反應熱水問題（同樣遇到Jalisa 態度也是超級不好👎衹是很冷淡的説我會記下你的需求，我再問什麼時候會有人來幫我修理好熱水問題，回答不知道，理由是時間晚了（當地時間9:45pm ）我説酒店是24小時有人service, 她説不是，不停給你找各種理由推脱😡我非常生氣😡這時旁邊一位男服務人員（辦完另一個客人的服務手續後，看不下去來幫我，告知我會聯繫人來修理並請我回房間等待（在男服務人員幫助下大約10分鐘後有了熱水♨️可以洗澡了）4，）在後續幾天每當路過前台再遇見Jalisa（前台服務員）都是橫眉冷對看看我。這就是我6天5晚的入住體驗。😅😅

Stay was beyond excellent. The room was clean, fresh smelling and the bed super comfortable. Staff were friendly and professional. Shout out to David who gave us a warm welcome. Hotel does NOT charge for parking, which is highly unusual. The hotel offers a parking garage and surface parking behind the hotel. The location is very convenient. Without traffic it was only a 15 minute drive to downtown, 10 minutes to the Galleria and 10 minutes to Memorial Park. The challenge is navigating the frontage roads to actually get to the hotel, but Waze or Google Maps was spot on with the guidance. The hotel definitely has an older architectural style, but the rooms are super clean and well maintained. The concierge lounge is stocked with sodas, flavored water and snacks. Soundproofing was sufficient that we never were bothered by the freeway noise! We stay at dozens of hotels on an annual basis, and this hotel is simply one of the best run properties we have experienced. Definitely would recommend this property and stay here again.

Das Hotel ist gut und hat hier übernachtet. An der Rezeption ist ein Typ aus Hongkong, der Chinesisch spricht. Die Leute sind sehr nett. Es gibt einige Restaurants in der Umgebung sowie Gallaria, und es ist bequem zu essen und zu essen. Reisen mit Kindern ist sehr gut, das Bett ist groß. Das Frühstück ist durchschnittlich. Das Zimmer verfügt über eine Kaffeemaschine und eine Mikrowelle.

1. *DoubleTree by Hilton Hotel & Suites Houston at the Galleria IS THE FIRST HILTON-MANAGED HOTEL I'm STAYING IN WITH SUCH UNHOSPITABLE AND UNPROFESSIONAL FRONT OFFICE STAFF. 2. The front office staff, unfortunately, are a new guest’s first contact but they lack professionalism and decorum. First impressions last forever, they say. 3. They don’t wear name tags at the front office (except Pinky Pradhan), so they carry on providing sub-standard services in anonymity. 4. THE RESTAURANT STAFF ARE ALL SO CORDIAL & SO NICE. 5. The food was excellent. 6. The facilities are super (gym and pool) except that the lifts are so slow and were perpetually being fixed for the seven nights I stayed there. 7. Only one electric power outlet (charging point) in the King size room, which was far from the work desk. So, laptop use was not fun. I was on a business trip, not on holiday 8. I was told that a guest has to be Hilton Honors DIAMOND to qualify to have a bottle of water in your room...amazing! I chose the hotel because of its proximity to JW Marriott, venue of my training, so I could do a few minutes' walk to and fro. I wish I stayed at the Marriott. I may not recommend DoubleTree by Hilton Houston at the Galleria to any one I care about.