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Lage4.2
Ausstattung4.1
Service4.1
Sauberkeit4.2
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Negative Bewertungen(23)
Eros
Premiumzimmer mit Kingsize-Bett
Aufenthalt im Nov. 2024
Business
24 Bewertungen
3.5/5
Gepostet am 21. Dez. 2024
Hotel chosen for the second time during this year. As per last time confirmed that salon for breakfast appears to be too small for the number of guests in the hotel. Just one day and for some rooms breakfast was arranged at 11th floor as temporary due to the high numbers of people. I suggest to keep it as definitive.
Moreover Coffee machine for espresso coffee it’s too old and very slow. It causes a lot of people waiting also because it’s just one. Food offered at breakfast was acceptable. Room size was ok but bathroom with some problems in the shower where it was not easy to adjust the temperature of water (or too hot or too cold). Anyway it seems to be an hotel too much tourism oriented, instead of business oriented which I would have preferred.
Übersetzen
Antwort der Unterkunft: Dear Guest - Mr./ Ms. Caneschi. Thank you for sharing your review. We are pleased to hear that you have enjoyed your stay with us but understand that you experienced some services which did not meet your expectations on this occasion. Please accept our most sincere apologies! We have taken note of your valuable feedback, which will certainly help us to improve our services. We hope to have the pleasure of welcoming you back again.Have a nice day!Hotel Equatorial Team.
ChenSteven
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Dez. 2024
Business
1 Bewertungen
4.2/5
Sehr gut
Gepostet am 5. Jan. 2025
Ok good
Ok good
Ok good
Ok good
Ok good
Ok good
Ok good
Ok good
Ok good
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Antwort der Unterkunft: Dear Guest - Mr. ChenSteven. Thank you for your review and for choosing our hotel. We are happy to know that you enjoyed your stay and we are looking forward to having you again as a guest at our hotel.Have a great day! Hotel Equatorial Team.
M2566
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Juli 2024
Business
5 Bewertungen
4.5/5
Großartig
Gepostet am 25. Aug. 2024
"I was very impressed by the staff in the spa room. When I started feeling unwell, they took exceptional care of me. Thanks to their treatment, I felt much better afterward."
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Antwort der Unterkunft: Dear Guest - M2566. Thank you for staying with us and for sharing your review. Our staff will be honored by your compliments about the fantastic customer service you received. We hope to have the pleasure of welcoming you back again soon.Have a great day!Hotel Equatorial Team.
Chi1023
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Nov. 2024
Familie
2 Bewertungen
2.5/5
Gepostet am 21. Dez. 2024
The staff members were kind, however, we had issues with our room - cockroaches.
The manager responded really well and immediately upgraded our room to suite. We appreciated their expressed concern and apologies.
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Antwort der Unterkunft: Dear Guest - Mr./ Ms. Chi1023,Thank you for staying with us and sharing your review. We appreciate you taking the time to share your feedback about your recent stay at our hotel. We are pleased to hear that you have enjoyed your stay with us but understand that you experienced some services which did not meet your expectations on this occasion. Please accept our most sincere apologies!Hygiene and cleanliness are paramount, and your concerns have been shared with the relevant departments for immediate attention. Once again, we apologize for any inconvenience and hope to have the pleasure of welcoming you back to our hotel in the future, where we will strive to provide you with a better stay.Sincerely,Hotel Equatorial Team.
Mommy Clod
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Okt. 2024
Business
9 Bewertungen
4.5/5
Großartig
Gepostet am 29. Jan. 2025
Having training in the hotel. Comfortable for stay, staffs were friendly eventhough their English is just okay. Will recommend this hotel again for training (if any)
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Antwort der Unterkunft: Dear Guest - Ms. Mommy Clod. Thank you for staying with us and for your recommendations to other potential guests. We are happy to know that you completely enjoyed your stay with us. We hope to have the pleasure of welcoming you back again soon.Have a great day!Hotel Equatorial Team
阮
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Febr. 2024
Business
3 Bewertungen
5.0/5
Hervorragend
Gepostet am 6. März 2024
Equatorial is a fantastic place to stay, either for a holiday or a business trip. Excellent staff and top-notch Food service! Love it and will be back!
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Antwort der Unterkunft: Dear Guest - 阮. Thank you for staying with us and for your recommendations to other potential guests. We are happy to know that you completely enjoyed your stay with us. We hope to have the pleasure of welcoming you back again soon.Have a great day!Hotel Equatorial Team
경원
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Dez. 2023
Business
13 Bewertungen
5.0/5
Hervorragend
Gepostet am 28. Jan. 2024
I have good impression with this hotel.
All staffs of hotel are very kindness.
Especially, the shuttle bus' driver Mr.Lan is really kindness.
When I used shuttle bus some times, he is always smile every time. I want to thank him again.
I'll stay again on next visit in Ho chi Minh.
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Antwort der Unterkunft: Dear Guest - 경원. Thank you for staying with us and for sharing your review. We are happy to know that you completely enjoyed your stay with us. Besides that, our staff will also be honored by your compliments about the fantastic customer service you received. We hope to have the pleasure of welcoming you back again soon.Wish you have a great day!Hotel Equatorial Team.
TrinhJolie
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Juni 2024
Business
1 Bewertungen
2.2/5
Gepostet am 28. Juli 2024
My first stay at this hotel in Ho Chi Minh City was, unfortunately, the worst hotel experience I've had. Despite its 5-star rating, the room was shockingly dirty. I found food leftovers on the carpet, hair in the toilet, and it appeared as though someone had just used the bathroom before I checked in.
The receptionist staff was friendly and professional, and they switched me to a new room. However, the new room was just as bad, with stained towels and an overall unclean feel. Exhausted from a long business trip, I was too tired to request yet another room change.
Overall, the receptionist handled the situation professionally and sent a fruit basket and a letter of apology. I hope the management moves on to improve the coordination between the reception and cleaning teams, ensuring rooms are properly cleaned and inspected before handing them over to guests.
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Antwort der Unterkunft: Dear Guest - Ms. TrinhJolie,Thank you for staying with us and sharing your review. We appreciate you taking the time to share your feedback about your recent stay at our hotel. First and foremost, we would like to extend our sincerest apologies for the less-than-ideal experience you encountered during your recent stay at our hotel. We understand the hygiene and cleanliness are paramount, and your concerns have been shared with our team to address any shortcomings and ensure that such incidents do not occur in the future. We genuinely regret any inconvenience this may have caused. We truly appreciate your patience and understanding, and we we hope to have the opportunity to regain your trust in our hotel.Sincerely,Hotel Management Team
Xijingfeige
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Okt. 2023
Business
37 Bewertungen
5.0/5
Hervorragend
Gepostet am 18. Nov. 2023
Have a business trip with coworkers to vietnam.to booked this hotel on line.always book on ctrip.so.this time also at it.very nice experience.next time will be book again.
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Antwort der Unterkunft: Dear Guest - Mr./ Ms. Xijingfeige.Thank you for staying with us and for sharing your review. We would like to express our deepest appreciation for your recommendations to other travelers in regards to our food and facilities. We hope to have the pleasure of welcoming you back again soon.Wish you have a great day!Hotel Equatorial Team.
aMazing0038
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Sept. 2023
Business
5 Bewertungen
5.0/5
Hervorragend
Gepostet am 15. Nov. 2023
Friendly and helpful staff, good hotel location with clean room. Great breakfast. Received chocolate on Halloween's Day with a pleasant surprise.
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Antwort der Unterkunft: Dear Guest - aMazing0038.Thank you very much for your review. We are glad that you enjoyed your stay and we look forward to welcoming you back in the near future!Have a great day!Hotel Equatorial Team.
Thanabalasingam Balakrishnan
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Jan. 2024
Business
26 Bewertungen
3.2/5
Gepostet am 29. Febr. 2024
I was at this Hotel for a business trip.
On my 2nd day I was having back to meetings, rushed back at 3pm to wash up and leave.
It was shocking the housekeeping cleaned my room and did to place any towels.
Hotel breakfast very limited choices, ONLY 1 coffee station
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Antwort der Unterkunft: 尊敬的尊貴的客 Thanabalasingam Balakrishnan。感謝您分享您的評論。但我們理解您這次體驗到的一些服務沒有達到您的期望。請接受我們最誠摯的歉意。我們已記錄您的寶貴反饋,這必將有助於我們改進我們的服務。我們希望能再次歡迎您的光臨。祝你今天過得愉快!貴都酒店。
Sophie
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Nov. 2023
Familie
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 4. Jan. 2024
Really nice hotel. Has everything you need. Staff are nice, helpful and friendly. Room is big and comfortable. Does need hoovering and carpet is very dirty and hair everywhere. They do clear and is tidy but carpet needs a deep clean. Breakfast buffet is incredible so much choice. Staff are super nice and helpful. Cocktails and very good in the evening bar, recommend cocktail and tapas. Swimming is nice and clean. You come under distinct 5 so come tour will not pick up from. This location. It's about 15 mins in a car to district 1.
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Antwort der Unterkunft: Dear Ms. Sophie. Thank you for staying with us and for sharing your review. We are happy to know that you had a completely comfortable stay with us. Your valuable comments have been recorded, which helps us improve our service better. Kindly be informed that our hotel is in the middle of the city, however we have free shuttle service to the city center everyday. We hope to have the pleasure of welcoming you back again soon.Have a great day!Hotel Equatorial Team.
Sunny Boy
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Mai 2023
Business
31 Bewertungen
5.0/5
Hervorragend
Gepostet am 14. Juni 2023
This hotel in HCM city Vietnam exceeded expectations. This is cost-effective five-star hotel in Vietnam
I am 100% satisfied with this, and I strongly recommend everyone to come and try this super good five-star hotel with high cost performance
I think if you come to Vietnam it will be better to choose this hotel than other international five-star hotels, because the price is relatively high.
Moreover, the atmosphere of the hotel's French restaurant is very good, the quality of the food is also very good, and the price is very affordable. don't miss it
The receptionists namely, Harry , Tu Tien , Trung and **** are the excellent staffs who have served customers with word class service , thank you all of you
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Antwort der Unterkunft: Dear Guest - Sunny Boy. Thank you for staying with us and for sharing your review. We are glad to know that you are completely comfortable during your vacation at our hotel. And our staff will be honored by your compliments about the fantastic customer service you received. We hope to have the opportunity to welcome you back again soon.Have a great day!Hotel Equatorial Team.
Bobby Tsang
Premiumzimmer mit Kingsize-Bett
Aufenthalt im Sept. 2023
Business
2 Bewertungen
3.7/5
Gepostet am 1. Nov. 2023
Clean and very good location for District 5. However, a little dated and lacked some vibe for a bar.
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Antwort der Unterkunft: Dear Guest - Bobby Tsang. Thank you for staying with us and for sharing your review. Your valuable comments have been recorded, which helps us improve our service better. We hope to have the pleasure of welcoming you back again soon.Have a great day!Hotel Equatorial Team.
Anonymer Benutzer
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Jan. 2023
Pärchen
5 Bewertungen
4.7/5
Wunderbar
Gepostet am 10. Febr. 2023
The front desk was extremely nice and helpful. The room was clean, the bed was soft and super comfortable, and the shower had great water pressure and hot water. The only thing was the Wi-Fi was annoying to log in to and it kept dropping.
Übersetzen
Antwort der Unterkunft: Dear Guest - User T. Thank you for staying with us and for sharing your review. Our staff will be honored by your compliments about the fantastic customer service you received. Your valuable comments have been recorded, which helps us improve our service better. We hope to have the pleasure of welcoming you back again soon.Have a great day!Hotel Equatorial Team.