Hilton Garden Inn London Heathrow Terminal 2 and 3

Had an amazing time while waiting for my flight, they offered an option for a late check out with fee which I find very helpful as some hotels refused to. It is also accessible to airport itself and heathrow central bus terminal which is lovely. I also utilized their room service, the food was amazing! The only downside is the shower area as water is coming out while you’re using it. Definitely will book again in the future

The Hilton Garden is always very comfortable and I trust the brand to deliver on cleanliness and customer service worldwide. I was disappointed on this occasion however as it seems the hotel have stopped providing bottled water to the rooms. On arrival, quite late at night, I had to phone the front desk to ask for bottled water even though the usual tea and coffee had been provided in the room. The hotel charged an additional cost for two small bottles of drinking water and had them delivered when I asked. I was also a little confused as to why the receptionist needed to confirm my residential address on check-in when I shared my Hilton Honours membership number. I have never been asked to confirm my home address at a hotel check-in, least of all at an international airport. To add to what seemed a mild invasion of privacy, she began to read my address aloud from the computer, while other parties were also checking in. No issues with the room - it was just an overnight stay - but not the usual standard of efficiency and courtesy that I’ve come to expect from Hilton hotels.