My husband and I have just returned from a week at Mitsis Laguna which we decided to visit to celebrate our first wedding anniversary and WOW this has to be one of the best hotels we have stayed at! Hotel - the hotel is situated about 35 minutes from Heraklion airport, the grounds are stunning and well maintained by the hard working staff. I am not sure how many pools there are in total but we sat a couple of different ones, the main pool is heated and tends to be busier with music played throughout the day. We really enjoyed the quieter pool which was closest to our room (612) which was more relaxing if you wanted to just sit and read your book, but I think there are about 4 or 5 different areas and I am sure we would have been happy with any of them. Room - we stayed in a Bungalow with Sea View room, the room itself was very spacious and spotlessly clean. Bed and pillows were very comfortable, the only thing we did notice was a gap at the bottom of the front door so we did sometimes hear people coming back to their rooms at night but we ended up putting towels at the bottom of then door which helped. One day I returned to the room and my husband had arranged for flowers, a cake and Prosecco to by brought to the room which was beautiful! Staff - I am not sure where to begin but we were blown away by how friendly and attentive the hotel staff were, compared to another hotel we stayed in last year they are beyond comparison! Dmitri kept our cocktails and drinks topped up whilst we sat by the pool and was just brilliant! Themis and Andreas also looked after us at the all day bar, Themis is very good with recommending cocktails as there are lots to choose from. We also found the receptionists (Ygorgis and Anita) so lovely to deal with both on our check in and check out of the hotel. “The Captain” (F&B Manager) also looked after us throughout our stay and was fantastic. Even the shop staff were fantastic and very friendly, we regularly visited the main shop and made friends with the owner who even made us up a small goody back for the plane home which we thought was a lovely gesture. Food - amazing, lots of variety, the gyros from the beach bar are a must! We managed to book into most of the restaurants (Italian, Cretan, pan Asia, steak house) we thoroughly enjoyed all of our meals at these, they also have a great wine selection! We did only eat once in the buffet for dinner however again there was plenty of choice and we enjoyed our meal. A good tip for booking restaurants is to download the hotel app and you can book these using your holiday/hotel reference number prior to travelling. Breakfasts and lunch in the main buffet were also delicious! Weather - plenty warm enough in the sunshine to sunbathe, we did have a couple of days whereby it was overcast and some rain but on some days this would clear in the afternoon and be sunny again, we did go into the nearby town of Hersonissos on a couple of days (this cost 10euros each way in a
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