London Hayes; Heathrow (Hyde Park) hotel

總體設施還行。搞衞生得提前一天前台預約。

I arrived at this hotel and instantly I was mistreated serveral times, it was even worse when the receptionist accused me for not having a reservation even though i did she told me to kindly leave even though i had a reservation. The manager said same thing. So I left, ever again!

The location is very good, just a walking distance to tube station makes it very convenient. The staff are very friendly and helpful throughout our stay. Room are decent, cleaniless is acceptable. I would like to give a 5 star rating for their breakfast, good quality and decent varities. Will be good if have some different varities everyday as we stayed 5 days and eating the same food everyday. Anyway, the food is tasty

Dire Hotel No staff No hot water no butter ,jam or spreads for breakfast Coffee machine has been out of order for months Toaster either doesn't toast or burns bread .A poor excuse for a hotel as the lad on reception said remember this is a budget hotel even if it was free, basic care should be given Chaos at dinner 2 girls working one was taken to clean rooms Aftet 1 hour wait for starters waitress said I could have my mains at same time as they were ready !!! all we heard was were short of staff that is not the customer problem we pay for a service and expect to receive it Furniture ripped Rooms tired bath paint peeling Hotel needs investment

On arrival the receptionist was not welcoming as other premier inns. During my two-night stay, I experienced maintenance issues with the room, namely NO WATER on the morning of 30th November and NO HOT WATER on the morning of 1st December. I requested another room but was told there was none available. This lack of basic facilities significantly impacted the quality of my stay and fell short of the standards I expect from Premier Inns. I and my wife were unable to shower or wash properly on two consecutive mornings.