Buccleuch Arms

Sadly the room was very dated with stains on the upholstery and mould in the bathroom. I let the lady on reception know that the room didn't match the advertised rooms on their site and she said their 'dog friendly rooms' hadn't been uploaded onto the web site yet. After reading other June reviews I see that this is a recurring theme. The breakfast was good and the two other members of staff we met were lovely but the lady on reception was quite dismissive. For another £20 we will be going back to the Cross Keys at Ettrickbridge as their 'dog friendly' rooms are tastefully decorated and spotlessly clean. We won't be going back to the Buccleuch Arms, we were very disappointed.

The food here is really, really good at both dinner and breakfast. Have got a seriously good chef. Well worth going for that. Excellent scallops and delicious pie at dinner. Good kipper at breakfast. Tasty packed lunch. Good, welcoming service. Hotel side of the business is really poor - common parts dirty, room itself only just about passed as clean. Beaten up furniture out of the ark. Bathroom in a really bad state of repair. Lowest common denominator coffee in room - odd as the restaurant is so very good. Reception staff friendly and welcoming, but the front office is a mess and gives a poor but accurate impression of a low-grade establishment.

My friend and I stayed over night to celebrate her birthday . We were met at reception by a very efficient and friendly young man called Jamie.He welcomed us and was very friendly . The room was a disappointment - tired and very old fashioned furniture . It was clean mostly but hair stuck in the sink plug hole and hairs on the mattress protector let it down . Food was fabulous and we were made very welcome by a lady called Beth who was very friendly and served by Jamie who was really efficient and happy to chat . Breakfast was lovely with a really good selection of food. We were served by Beth who could not do enough for us and was very good at checking we had everything we needed The staff really make this hotel . They really are fabulous . Thankyou Jamie and Beth for looking after us so well .Superstars x

What a shame as this hotel could be good if it made a few changes. As you arrive there is an overwhelming smell of bleach and then you enter a area that is like a railway waiting room to find reception area that is rarely manned. Once you get to your room you find the hot water is lukewarm at best (room 1) and my friend in room 16 said his shower did not have any water pressure at all and was unusable. The carpets and chairs are worn and the whole place is really in need of a massive refurbishment. Just no fun to stay there. On the positive side the staff are very good despite working in conditions that work against them and the food is good.

This was our 4th group stay As usual Everyone we interacted with were so nice and professional As usual the service and food at breakfast and dinner was superb! Would highly recommend the Buccleuch Arms Large Carpark Updated menus each evening with a changing specials board

Fast Check in , warm friendly atmosphere from staff and locals , room spacious clean warm , food amazing

Bicycle (not motorbike) touring in the borders and this is the best hotel we’ve visited. From the welcome to the secure bike parks (cleaning and maintenance area), to the rooms and varied menu. Inventive vegan and vegetarian options from the chef who really cares about food. The breakfast is not more of the usual. Excellent hotel and family owned and run. Quiet room too. Blue the terrier keeping everyone in order too.

I booked for 11 people to have an 8am breakfast on 10th November 2023. The booking was made over the phone on 7th November. The person taking my booking was very polite and competent and confirmed the booking, saying they looked forward to seeing us. We arrived at 07.50am and were told that no booking had been made. I showed them that I had spoken with someone on the 7th but they denied all knowledge. The girl then said that they would pull some tables together for us but we did this ourselves to help out. She brought out crockery and cutlery and then one pot of coffee which did not even give us a quarter of a cup each. We sat and waited until 08.35am before the orders were taken for breakfast. Some came through at 9am. There was no toast, butter, sauces etc. provided. Three breakfasts had not been cooked. I said to the staff that I had been coming to this hotel for several years with this shooting party and had never had any previous problems. One person had ordered scrambled eggs on toast, was given one slice of toast and a very small portion of scrambled egg and this cost £16, absolutely outrageous. We paid for the breakfast which had been served and I informed them that that I would not come back to this hotel ever again due to the service received by myself and my friends. The staff member who took payment did not apologise for the service we had received and actually did not speak.

I would like to say in all the times i have dined in here and tried almost if not all of the local produce, and thoroughly enjoyed, i have to say we have just had the best pulled pork burgers myself and my good lady have ever tasted outstanding. Thank you