LIM LI CHUEN
25. Januar 2025
Never trust hotel reviews!! We chose this hotel because of its good reviews, but after staying here, we were truly disappointed!
I booked three rooms for three nights at Bhava Residence. Upon check-in, I immediately noticed that the air conditioner in one of the rooms was very noisy, so I requested a room change.
On the first night of our stay, in the middle of the night, the air conditioner in another room completely stopped working, causing my family to have a sleepless night. The next morning, we requested a room change. Initially, the air conditioner in the new room was working fine. The hotel staff informed us that if the air conditioner malfunctioned again, we could request a fan from them since there was no technician available to fix it immediately.
However, later that night, the same problem occurred—the air conditioner in that room completely stopped working again. This meant that my family endured two sleepless nights in a row. It was truly terrible! That night, the room opposite my family’s room also had to be changed in the middle of the night due to an air conditioning issue.
I questioned the hotel front desk staff about why these air conditioning failures kept happening. Their explanation was that the air conditioners were overworked, which is why such problems kept occurring!
Because of this issue, I will never choose this hotel again. It has seriously affected my family's rest, and we are very disappointed with this hotel. I hope the hotel management should thoroughly resolve the air conditioning problems and take responsibility for their guests.
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