Where do I even begin with this house of horrors but mainly HORRIBLE GUESTS… arrived just after 9 pm after a long day of driving with 3 little kids. Upon checking in, learned that there were no luggage carts available, and the hot water had not been working all day and was not fixed/may not be available during our night’s stay. We were incredibly disappointed as we needed to get our kids bathed and into bed ahead of our 12-hr drive the next day, and we had experienced the same issue the previous night elsewhere where we had no hot water to bathe our kids (amidst ＞90 deg days). The solo person at the front desk was swamped with other guests, leaving us admittedly very frustrated with the whole situation and unsure what to do so late at night. Meanwhile, other incredibly rude, ignorant, and intrusive guests were audibly passing their obtuse judgments on our personal situation as if they knew ANYthing about us, mocking and belittling us in the lobby (spinelessly not even saying it directly to our faces but loudly spewing their crass comments about us with our children right there) while I stood there just wanting to break down. Later when we finally started heading to our room, we continued to encounter the most horrible guests who kept snickering at us when they saw us, feeling entitled to heckle us as we were simply trying to get into our room all the way on the top floor, where people were running up and down the hallway screaming at 10:30+ pm. We continued to endure a long night of continuous noise from the neighboring room through the paper thin walls, where kids (and adults) were screaming and shouting gleefully. The phone in our room also wasn’t even functional for us to be able to call the front desk for help (!!) Had to go down in person to inform the front desk about the noise. While I sincerely appreciate the front desk employee in the ways they tried to assist us, the vast majority of guests we encountered were nothing short of terrible human beings who should be ashamed of themselves for being so vile to a young family. We also kept encountering chain smokers seated just outside the main entrance of the building as we were bringing our things in, which was just the cherry on top (thanks for all the carcinogenic second-hand smoke). Oh, and the room’s wall AC unit was insanely loud (like nonstop vibrations to the eardrum, as though we were sleeping in a mechanical utility room). This was just a really bad experience all around, in large part to the terrible guests we were surrounded by. Wish this hotel didn’t attract so many unpleasant people.
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