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Lage4.7
Ausstattung4.7
Service4.7
Sauberkeit4.7
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Gastnutzer
Elegantes Doppelbettzimmer
Aufenthalt im Nov. 2024
Familie
3 Bewertungen
2.5/5
Gepostet am 27. Dez. 2024
Our group had a mixed experience during our stay. Unfortunately, the check-in staff were rude, which left a negative first impression. However, we really appreciated the restaurant food—special thanks to the chef for the delicious meals! Breakfast was acceptable as well. The only downside was the location, which is quite far from Sophia Church. Thank you for your service.
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Antwort der Unterkunft: We are so sorry to hear that your experience at our hotel did meet your expectations. We strive to provide all of our guests with a positive and enjoyable experience stay, and we regret that we fell short in your case. We take all guests feedback seriously and we use your comments to improve our services and facilities. We hope that you can give us another chance in the future to show you the better service.
Gastnutzer
Elegantes Doppelbettzimmer
Aufenthalt im Nov. 2024
Familie
13 Bewertungen
3.5/5
Gepostet am 23. Dez. 2024
We booked 2 rooms for 4 nights. Here are my experiences with the hotel :
Location - Away from tourist attractions. Distance to airport is 30 mins. Wanda Plaza mall is 14 mins ride from the hotel.
Service - Hotel staff are friendly.
Housekeeping - I am disappointed with housekeeping service. The coffee cup in my room was not washed for 3 days. The sheets were not tidied . I feel they cleaned the rooms in a hurry.
Breakfast- Simple, not many choices. Staffs were slow to replenish the dishes that were running low .
It was a very nice gesture by the hotel to give free minibar, laundry service, and afternoon snacks for the guests.
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Antwort der Unterkunft: We are so sorry to hear that your experience at our hotel did meet your expectations. We strive to provide all of our guests with a positive and enjoyable experience stay, and we regret that we fell short in your case. We take all guests feedback seriously and we use your comments to improve our services and facilities. We hope that you can give us another chance in the future to show you the better service.
SU-Bhattacharya
Elegantes Zweibettzimmer
Aufenthalt im Juli 2024
Pärchen
36 Bewertungen
5.0/5
Hervorragend
Gepostet am 25. Aug. 2024
The BEST hotel so far in our second China visit. The staffs are excellent and specially Ms. Rachel at the front desk just superb. She helped us to book the museums and guided us with passion. Their attention to quality is commendable. We will definitely revisit and stay at this hotel.
Übersetzen
Antwort der Unterkunft: Dear guest: Hello! Thank you very much for your support and recognition of Anyue Hotel in all aspects. Everything we do is to bring a good holiday experience to every guest. We are really honored to see that you are satisfied and affirmative about the service of the hotel staff. We will continue to improve our service and quality, and look forward to you and your family visiting China 🇨🇳 Anyue Hotel again.
feisenja
Premiumzimmer mit Queensize-Bett
Aufenthalt im Jan. 2024
Single
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 11. Febr. 2024
Stayed 3 nights here, room super nice and pretty bathtub with awesome hot water. Front desk Ms. Yuan Ye was very helpful on giving me suggestion route to tourist point. Easy get taxi just side of hotel road.
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Antwort der Unterkunft: 尊敬的賓客: 感謝您選擇我們並對酒店給予支持與厚愛。您對酒店設施及服務的滿意是酒店全體員工工作的動力, 讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標。酒店客房温馨的佈置,並配有免費高速 WIFI,是您外出旅遊的最佳選擇, 酒店全體員工期待您的下次光臨!
ayayron
Elegantes Doppelbettzimmer
Aufenthalt im Dez. 2023
Single
10 Bewertungen
3.2/5
Gepostet am 2. Febr. 2024
Pretty nice room and amenities. There is a restaurant, a small work out room (no weights) and a free laundry room. Location is pretty decent close to the high speed rail Harbin West Station and right in front of a metro stop. Like with most Chinese hotels, the surfaces and floors are not clean but the bed and towels are clean.
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Antwort der Unterkunft: Distinguished guests: Hello! Your satisfaction is our greatest motivation. We sincerely apologize for the inconvenience caused to you, and we will also strengthen training supervision to avoid similar problems from happening again. We sincerely apologize to you again.
Xin Er
Elegantes Doppelbettzimmer
Aufenthalt im Nov. 2024
Pärchen
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 23. Dez. 2024
Very nice place and we like the ambience
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Antwort der Unterkunft: Honorable Guests;Thank you for your recognition, we will do better! Wish you a pleasant journey.
nature lover fr sg
Elegantes Doppelbettzimmer
Aufenthalt im Dez. 2023
Single
18 Bewertungen
4.7/5
Wunderbar
Gepostet am 16. Jan. 2024
Very satisfied with this hotel. Although this hotel is about 45minutes from the main tourist attractions eg Zhongyang Street, it is located right next to the metro Chengxiang Station. So you don’t have to walk in the cold for very long. The hotel is new and the interior design is contemporary and practical both in the general area and the room. The staffs are friendly and approachable. Can feel the hotel customer centric quality. I like to mention Xiao Zhou who is very helpful and attentive - more than exceeded my expectation!
The room is big with a large tv, automatic toilet bowl, convenient switches, quality appliances etc
Very comfortable bed that is not hard nor saggy for a good night rest.
The Hotel does not have many rooms but this is good for customers since you don’t have to share the amenities with too many people eg the dining room for breakfast always has a decent number of patrons - no overcrowding that is so common in hotel in China.
Yes, I will book this hotel again should I come to Harbin in the near future.
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Antwort der Unterkunft: Dear guest: Hello! Thank you so much for choosing to stay at Anyue Hotel and sharing your stay experience. I was really touched by your comments. I am glad that the hotel can bring you a good time. Your appreciation really gives us a great encouragement, we will do better, committed to providing every guest with a home at home stay feeling ~ Welcome to visit!
par13
Exceptional Double Bed Room (King Koil Mattress + Electric Curtains + Minibar)
Aufenthalt im Febr. 2024
Reise mit Freunden
9 Bewertungen
5.0/5
Hervorragend
Gepostet am 11. März 2024
Central location. Metro station very close by. Neat and clean. Friendly staff.
Übersetzen
Antwort der Unterkunft: 尊敬的顧客您好!感謝您的入住,酒店臨近哈爾濱西站,地鐵站距酒店門口20米,交通非常的便利。距附近主要娛樂和購物中心3公里以內,地理位置絕佳!真誠期待您的再次光臨!
Antwort der Unterkunft: 【免費接送哈西站】【免費停車場】【免費下午茶】尊敬的賓客您好;感謝您在百忙中點評,沒有達到您的滿意深表歉意;沒能得到您的五分,我們會繼續努力做到最好,酒店服務是根本,感謝您選擇安悦,我們會一如既往保持高品質的對客服務。順問冬安;春有百花、秋有月、夏有涼風、冬有雪、爾濱四季分明;安悦期待您再次入住皆是滿意體驗。祝您:旅途愉快、所想皆得所願;
Gastnutzer
Exceptional Double Bed Room (King Koil Mattress + Electric Curtains + Minibar)
Antwort der Unterkunft: 【免費接送哈西站】【免費下午茶】【獨立停車場】尊敬的貴賓您好;感謝您對酒店的讚譽,更感謝您選擇入住安悦,酒店以服務為根本;我們會一如既往保持高品質的對客服務,為每一位客人打造舒適温馨賓至如歸的入住體驗,,酒店定製金可兒床墊舒適睡到自然醒。早餐時間7;00點-10;00點在一樓用餐,到店晚的客人準備宵夜在一樓餐廳;酒店臨近哈爾濱西站,酒店距離地鐵站2分鐘,地鐵可直達兆麟公園臨近中央大街,交通非常的便利。距附近主要娛樂和購物中心3公里以內,地理位置絕佳!酒店為貴賓打造冰雪氛圍,充滿冬日魅力,可擁抱雪人拍照;順問冬安;爾濱四季分明;祝您:順遂無虞、所想皆得所願;安悦酒店期待您的下次入住體驗。
Antwort der Unterkunft: 【獨立免費停車場】【免費接送哈西站】【免費下午茶】尊敬的貴賓您好;吸煙雖是紳士的愛好,但您的紳士風度讓酒店人敬佩;感謝您的五星好評,更感謝您選擇安悦,並將您的入住體驗分享,酒店以服務為根本;我們會一如既往保持高品質的對客服務,為每一位客人打造舒適温馨賓至如歸的入住體驗,,酒店定製金可兒床墊舒適睡到自然醒。早餐時間7;00點-10;00點在一樓用餐,到店晚的客人準備宵夜在一樓餐廳;酒店臨近哈爾濱西站,酒店距離地鐵站2分鐘,地鐵可直達兆麟公園臨近中央大街,交通非常的便利。距附近主要娛樂和購物中心3公里以內,地理位置絕佳!酒店為貴賓打造冰雪氛圍,充滿冬日魅力,可擁抱雪人拍照;順問冬安;爾濱四季分明;祝您:旅途愉快、平安喜樂、所想皆得所願;安悦酒店期待您的下次入住體驗。
Antwort der Unterkunft: 【免費俄式禮服隨心拍】【獨立免費停車場】【免費接送哈西站】尊敬的貴賓您好;感謝您的五星好評,更感謝您選擇安悦,並將您的入住體驗分享,酒店以服務為根本;我們會一如既往保持高品質的對客服務,為每一位客人打造舒適温馨賓至如歸的入住體驗,,酒店定製金可兒床墊舒適睡到自然醒。早餐時間7;00點-10;00點在一樓用餐,到店晚的客人準備宵夜在一樓餐廳;酒店臨近哈爾濱西站,酒店距離地鐵站2分鐘,地鐵可直達兆麟公園臨近中央大街,交通非常的便利。距附近主要娛樂和購物中心3公里以內,地理位置絕佳!酒店為貴賓打造冰雪氛圍,充滿冬日魅力,可擁抱雪人拍照;順問冬安;爾濱四季分明;祝您:旅途愉快、平安喜樂、所想皆得所願;安悦酒店期待您的下次入住體驗。
Antwort der Unterkunft: 【免費深夜粥道】 【免費接送哈西站】尊敬的賓客您好;感謝您抽出寶貴時間與我們分享您的入住體驗,很榮幸看到您對酒店的讚賞,您的支持和鼓勵,是我們前進的動力,我們會一如既往保持高品質的對客服務,酒店為到店晚的賓客準備宵夜,為每一位客人打造舒適温馨賓至如歸的入住體驗,酒店距離地鐵站2分鐘,可直達中央大街附近,距離哈西站10分鐘;酒店營造冰雪氛圍,為賓客準備不同風格服裝,拍照留念;安悦期待您的再次入住體驗。【免費下午茶】【免費獨立停車場】
Kanxingxingdeboluo🍍
Exceptional Double Bed Room (King Koil Mattress + Electric Curtains + Minibar)
Antwort der Unterkunft: 【免費接送哈西站】【免費下午茶】【獨立停車場】尊敬的貴賓您好;感謝您對酒店非常讚美點評,更感謝您選擇入住安悦,酒店以服務為根本;我們會一如既往保持高品質的對客服務,為每一位客人打造舒適温馨賓至如歸的入住體驗,,酒店定製金可兒床墊舒適睡到自然醒。早餐時間7;00點-10;00點在一樓用餐,到店晚的客人準備宵夜在一樓餐廳;酒店臨近哈爾濱西站,地鐵站距酒店門口10米,地鐵可直達兆麟公園臨近中央大街,交通非常的便利。距附近主要娛樂和購物中心3公里以內,地理位置絕佳!酒店為貴賓打造冰雪氛圍,充滿冬日魅力,可擁抱雪人拍照;順問冬安;爾濱四季分明;祝您:順遂無虞 皆得所願;安悦酒店期待您的下次入住體驗.