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Verifizierte Bewertungen
Lage4.3
Ausstattung4.4
Service4.4
Sauberkeit4.4
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Alle Bewertungen(47)
Positive Bewertungen(18)
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Negative Bewertungen(7)
PLynlin
Deluxe Doppelzimmer oder Zimmer mit zwei Einzelbetten
Aufenthalt im Mai 2024
Single
41 Bewertungen
5.0/5
Hervorragend
Gepostet am 25. Juni 2024
HEy guys.this time I have to say this hotel is definitely one of the best hotels in hanoi.
really really sweet and warm welcome service from the reception team.the house is well decorated with a hundred year's history!and delicious breakfast as well.
what's more,when I asked for travel tips.the beautiful young receptionist Lyn gave me quite a lot with perfect details!!!
please Stay Good and
love U all....
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Gastnutzer
Deluxe Doppelzimmer oder Zimmer mit zwei Einzelbetten
The hotel personnel and management are not nice it all. Unfortunately they after scamming the tourists and treat you like a milking cow. The place is old and runned down, not well maintained it all and not clean. I'd not recommend this place to anyone nor would I stay here ever again.
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Gastnutzer
Aufenthalt im Okt. 2024
Familie
1.0/5
Gepostet am 15. Okt. 2024
Poor amenities. Windowless rooms. Reception staff is helpful though kitchen staff pathetic. Head chef is courteous but her team members impolite. Would not recommend stay at this hotel as over priced and over rated for facilities offered.
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Gastnutzer
Aufenthalt im Juni 2024
Anderes
5.0/5
Hervorragend
Gepostet am 15. Juni 2024
I had an excellent stay at this hotel. The service, restaurant, and front office team were incredibly helpful. The location was cozy and conveniently close to shops and restaurants. The price was affordable, and we stayed for 7 days. I would happily return anytime.
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Gastnutzer
Aufenthalt im Apr. 2024
Anderes
5.0/5
Hervorragend
Gepostet am 23. Apr. 2024
Hotel is in the perfect location, could not get any better for all the things we wanted to do. The staff are so lovely and friendly, they upgraded us for free and nothing was too much! Breakfast is lovely too. There are comfy beds with nice pillows
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Gastnutzer
Aufenthalt im Apr. 2024
Anderes
1.0/5
Gepostet am 3. Apr. 2024
This hotel is the WORST. On the second day we woke up to a scratching sound coming from the ceiling which sounded like rodents. Then our shower stopped working, it only TRICKLED with cold water. Management came to look at it and told us it was “working fine”, but then later said it wouldn’t be fixed until the next day. Our room smelled like cigarette smoke at random times of the day (I’m assuming from other people smoking in the hotel). The shower didn’t work until the following morning and the water was still cold. Night management told us he would provide 50% off of our 3 nights but day management retracted this offer and said ONLY if we cancelled our booking so we “can’t leave a bad review”. Since we had already checked in, we couldn’t do this and so management wanted us to tell *********** we were “no shows”. We did not agree with this and refused to do so. Therefore management DID NOT give us any refund. If you're in the market for shady untrustworthy management, 24 hours without a proper shower, gloomy outdated rooms, and the symphony of rodents scurrying above, then this hotel is the perfect choice for you. Otherwise, save your money and AVOID THIS POOR EXCUSE OF A HOTEL AT ALL COSTS.
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Gastnutzer
Aufenthalt im Jan. 2024
Anderes
5.0/5
Hervorragend
Gepostet am 14. Jan. 2024
I had a great stay at Ken Hotel By Connek! The staff are super friendly and always ready to help. They made me feel welcome right from the start. The room? It's big and really clean. I had plenty of space to relax. And the location is awesome – it's right near Hoan Kiem Lake. Super easy to go out and explore. One cool thing – they let you keep your luggage for free. I went to Sapa for 3 days and left my bags at the hotel. It was so convenient. They even helped me book my travels, like train and bus tickets, and set up a food tour and a city tour of Hanoi. That was a huge help. I totally recommend Ken Hotel By Connek if you're in Hanoi. It's a great place with great people.
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Gastnutzer
Aufenthalt im Juli 2023
Anderes
5.0/5
Hervorragend
Gepostet am 4. Juli 2023
Stayed for one-night layover before heading to Phu Quoc. Absolute bargain for the price we paid. The room is quite spacious and clean. Surprised other reviewer mentioned the room was small. Perhaps we received an upgrade? Selena (Dao) was very friendly and helpful. Management should give her a raise for her excellent customer service. Highly recommended! Tip: Cafe Chất down the block is a great corner spot for people-watching.
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Gastnutzer
Aufenthalt im Juli 2023
Anderes
5.0/5
Hervorragend
Gepostet am 4. Juli 2023
The hotel reception are friendly, speak pretty fine English. The room is big with a huge king size bed. Amenities are the basic but enough for me. Do note you have to use the slippers provided as I assumed they don't mop the room floor. The hotel is located 7 mins walk to Hoan Kiem lake, surrounding with many good and nice local and Western food. For the price I paid, I am fully satisfied. I assumed this hotel is popular with locals too as I have came across quite a high numbers of locals checking in.
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Gastnutzer
Aufenthalt im Juni 2023
Familie
1.0/5
Gepostet am 1. Juni 2023
We did a small family vacation to Hanoi in May23 and stayed in a suite at Ken Hotel by Connek. The location of the hotel is very good and it is well connected. The suite was comfortable and roomy. However, the front office staff were rude and unhelpful. They either flatly refused simple requests (e.g. room deliver a cup of hot milk) or took forever to respond (15-20 minutes to room deliver 2 packets of coffee powder). The bathroom drainage was defective and water was overflowing after a shower. The flush was defective. Requests to sort these were ignored. The balcony hasn’t been cleaned in ages. The complimentary breakfast is best avoided. Overall, the management of the hotel is poor and the property is not recommended for a happy stay.
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Gastnutzer
Aufenthalt im Mai 2023
Anderes
5.0/5
Hervorragend
Gepostet am 10. Mai 2023
This is another boutique hotel in Hanoi, and the quality is beyond our expectations since we had experience with other similar range of hotel, reason being: 1. Cleanliness of the room and bathroom - well done! 2. Spaciousness of the room - big and unexpected! 3. Comfiness of the beds - silky bed, fluffy pillows 4. Friendliness of the hotel staff - warming and humble (despite one being complained by another traveler due to no coffee during breakfast time, we understood because they are really short of staff and on that morning, many came for breakfast at the same time hence the food and coffee ran out quickly). 5. Choices of breakfast - unbelievable lots of choice on fresh fruits 6. Strategic location of hotel - no doubt, it is within Hanoi Old Quarter, you can easily walk to any art gallery, coffee shop, eatery place. I really hoping the hotel management can keep up the good work and maintain all these, because we can't wait to go back and stay at the same hotel again.
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Gastnutzer
Aufenthalt im Febr. 2023
Familie
2.0/5
Gepostet am 9. Febr. 2023
Small room, dirty bathroom, we were supposed to stay for another night, we booked another hotel… location is great but not enough to be a good hotel to stay. It might be good if you are looking for a really cheap hotel and you don’t care bout dirt…