Hanoi Harmonia Hotel & Spa Bewertungen

HEy guys.this time I have to say this hotel is definitely one of the best hotels in hanoi. really really sweet and warm welcome service from the reception team.the house is well decorated with a hundred year's history!and delicious breakfast as well. what's more,when I asked for travel tips.the beautiful young receptionist Lyn gave me quite a lot with perfect details！！！ please Stay Good and love U all....

服務很好，人很熱情，離三十六古街和還劍湖都很近，位置很好，推薦這家酒店！！！！但是建的時間有點舊，設施沒那麼新.

無語了。1.圖文不符，攜程上傳的雙人間圖片有外窗，裝修明顯不錯，實際入住差得不是一個檔次：內窗、過道衹能容納行李箱通過、走廊連兩人並排走的寬度都沒有、實際上酒店像是國內民宿，不是標準户型。2.户型不對，訂單顯示房間28平米，實際房間大概20出頭，絕對沒有28平，於是和酒店前台理論。3.攜程國際業務部門水平不行，在和酒店前台溝通過程中，人家説這個訂單來自攜程，他們沒有和攜程有合作，不認識這個平台，並且説攜程上傳的房間照片完全是不正確的，房型並不是攜程展示的這樣。我跟人家説這是中國最大的旅行平台，對方表示沒聽説過，並否定攜程訂單上的訊息，後來經過艱難英語溝通，酒店才願意給我們換房間。攜程讓在海外的用户感到沒有任何安全感，拿着攜程的東西，完全有可能被拒絕、被否定，是攜程拋棄了海外用户。攜程在這個訂單裏，存在虛假宣傳、和海外酒店渠道0溝通橋樑的嚴重問題！

我覺得這家酒店非常棒，各方面都很到位，唯獨現在臨時有一點裝修造噪音，從上午到下午5點。但是可以接受。

Poor amenities. Windowless rooms. Reception staff is helpful though kitchen staff pathetic. Head chef is courteous but her team members impolite. Would not recommend stay at this hotel as over priced and over rated for facilities offered.

I had an excellent stay at this hotel. The service, restaurant, and front office team were incredibly helpful. The location was cozy and conveniently close to shops and restaurants. The price was affordable, and we stayed for 7 days. I would happily return anytime.

Hotel is in the perfect location, could not get any better for all the things we wanted to do. The staff are so lovely and friendly, they upgraded us for free and nothing was too much! Breakfast is lovely too. There are comfy beds with nice pillows

This hotel is the WORST. On the second day we woke up to a scratching sound coming from the ceiling which sounded like rodents. Then our shower stopped working, it only TRICKLED with cold water. Management came to look at it and told us it was “working fine”, but then later said it wouldn’t be fixed until the next day. Our room smelled like cigarette smoke at random times of the day (I’m assuming from other people smoking in the hotel). The shower didn’t work until the following morning and the water was still cold. Night management told us he would provide 50% off of our 3 nights but day management retracted this offer and said ONLY if we cancelled our booking so we “can’t leave a bad review”. Since we had already checked in, we couldn’t do this and so management wanted us to tell *********** we were “no shows”. We did not agree with this and refused to do so. Therefore management DID NOT give us any refund. If you're in the market for shady untrustworthy management, 24 hours without a proper shower, gloomy outdated rooms, and the symphony of rodents scurrying above, then this hotel is the perfect choice for you. Otherwise, save your money and AVOID THIS POOR EXCUSE OF A HOTEL AT ALL COSTS.

I had a great stay at Ken Hotel By Connek! The staff are super friendly and always ready to help. They made me feel welcome right from the start. The room? It's big and really clean. I had plenty of space to relax. And the location is awesome – it's right near Hoan Kiem Lake. Super easy to go out and explore. One cool thing – they let you keep your luggage for free. I went to Sapa for 3 days and left my bags at the hotel. It was so convenient. They even helped me book my travels, like train and bus tickets, and set up a food tour and a city tour of Hanoi. That was a huge help. I totally recommend Ken Hotel By Connek if you're in Hanoi. It's a great place with great people.

Stayed for one-night layover before heading to Phu Quoc. Absolute bargain for the price we paid. The room is quite spacious and clean. Surprised other reviewer mentioned the room was small. Perhaps we received an upgrade? Selena (Dao) was very friendly and helpful. Management should give her a raise for her excellent customer service. Highly recommended! Tip: Cafe Chất down the block is a great corner spot for people-watching.

The hotel reception are friendly, speak pretty fine English. The room is big with a huge king size bed. Amenities are the basic but enough for me. Do note you have to use the slippers provided as I assumed they don't mop the room floor. The hotel is located 7 mins walk to Hoan Kiem lake, surrounding with many good and nice local and Western food. For the price I paid, I am fully satisfied. I assumed this hotel is popular with locals too as I have came across quite a high numbers of locals checking in.

We did a small family vacation to Hanoi in May23 and stayed in a suite at Ken Hotel by Connek. The location of the hotel is very good and it is well connected. The suite was comfortable and roomy. However, the front office staff were rude and unhelpful. They either flatly refused simple requests (e.g. room deliver a cup of hot milk) or took forever to respond (15-20 minutes to room deliver 2 packets of coffee powder). The bathroom drainage was defective and water was overflowing after a shower. The flush was defective. Requests to sort these were ignored. The balcony hasn’t been cleaned in ages. The complimentary breakfast is best avoided. Overall, the management of the hotel is poor and the property is not recommended for a happy stay.

This is another boutique hotel in Hanoi, and the quality is beyond our expectations since we had experience with other similar range of hotel, reason being: 1. Cleanliness of the room and bathroom - well done! 2. Spaciousness of the room - big and unexpected! 3. Comfiness of the beds - silky bed, fluffy pillows 4. Friendliness of the hotel staff - warming and humble (despite one being complained by another traveler due to no coffee during breakfast time, we understood because they are really short of staff and on that morning, many came for breakfast at the same time hence the food and coffee ran out quickly). 5. Choices of breakfast - unbelievable lots of choice on fresh fruits 6. Strategic location of hotel - no doubt, it is within Hanoi Old Quarter, you can easily walk to any art gallery, coffee shop, eatery place. I really hoping the hotel management can keep up the good work and maintain all these, because we can't wait to go back and stay at the same hotel again.

Small room, dirty bathroom, we were supposed to stay for another night, we booked another hotel… location is great but not enough to be a good hotel to stay. It might be good if you are looking for a really cheap hotel and you don’t care bout dirt…