Hanoi Memory Premier Hotel & Spa

Everything is siper dirty like everything from the bathroom to the towel they provided I don’t even want to touch everything in that room.

This place is an absolute nightmare. Hands down one of the filthiest, most disgusting “hotels” I’ve ever stayed in. Our room had mold on the walls and bugs crawling around. Not just one or two – they were clearly established residents. The air felt damp and dirty, like the room hadn’t been properly cleaned or aired out in years. On top of that, the hotel is right beside a 24/7 nightclub. The thumping bass, shouting, and music went all night. It was impossible to sleep – it literally felt like trying to rest inside a club. The shower was revolting. Mold, grime, and stains everywhere. I genuinely did not feel clean after using it – it felt unhygienic and gross just standing in there. When we complained to the front desk, the lady actually said: “All the rooms have mold and bugs.” So instead of apologising or offering to fix anything, she basically admitted this is normal for them. They also refused to give us a refund, even though the room was clearly not in a livable condition. The photos and description online in no way match what we experienced. In my opinion, it’s blatant false advertising to present this place as clean or comfortable. Looking at some of the positive reviews they have, it honestly made me wonder if they’re paying people or faking reviews, because what we walked into was nothing like what’s advertised. Stay far, FAR away from this hotel. I wouldn’t recommend it to anyone – spend your money somewhere that meets basic standards of hygiene, honesty, and customer service.

My husband and I booked a 60 minute foot massage with neck and shoulders included. We received about five minutes on the neck and shoulders. My therapist barely touched my feet at all. She focused on the lower leg the entire time. Very disappointed and will not go back.