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Negative Bewertungen(5)
SHIGEO
Deluxe-Studio
Aufenthalt im Aug 2024
Single
33 Bewertungen
2.7/5
Gepostet am Aug 18, 2024
Obwohl es weit von der japanischen Stadt entfernt ist...
Alles ist im Hotel abgeschlossen.
OriginaltextÜbersetzt von Google
Antwort der Unterkunft: Sehr geehrter Gast. Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit dem Aufenthalt im Somerset Hoa Binh Hanoi zu teilen! Es ist sehr ermutigend für uns zu wissen, dass Sie während Ihres Aufenthalts mehrere schöne Momente hatten und, was am wichtigsten ist, dass Sie sich wie zu Hause gefühlt haben! Wir danken Ihnen noch einmal für Ihre geschätzte Schirmherrschaft und freuen uns darauf, Sie wieder in einer unserer Serviced Residences begrüßen zu dürfen. Mit freundlichen Grüßen,
jongsuk
Executive-Studio (Nichtraucher)
Aufenthalt im Aug 2024
Pärchen
1 Bewertungen
2.2/5
Gepostet am Aug 3, 2024
Dem Hotelpersonal mangelte es an Freundlichkeit gegenüber Informations- und Concierge-Gästen. Es kam vor allem vor, dass sie klopften, obwohl es noch keine Zeit zum Auschecken war.
OriginaltextÜbersetzt von Google
Antwort der Unterkunft: Lieber Jongsuk, vielen Dank, dass Sie sich am 03. August 2024 die Zeit genommen haben, uns Ihr Feedback zu geben. Es tut mir wirklich leid, von Ihrer unangenehmen Erfahrung zu hören. Obwohl wir stets bestrebt sind, die höchsten Standards der Kundenzufriedenheit aufrechtzuerhalten, sind wir dieses Mal bedauerlicherweise unserer Kernaufgabe nicht gerecht geworden. Leider gibt es keine Möglichkeit, die Vergangenheit wiederherzustellen oder den unangenehmen Vorfall, den Sie erlebt haben, rückgängig zu machen. Ich möchte Ihnen versichern, dass ich dieses Problem persönlich mit dem betreffenden Mitarbeiter besprochen habe und sicherstellen werde, dass er/sie die notwendige Anleitung erhält, um in Zukunft eine viel bessere Rolle zu spielen und eine Wiederholung dieses Vorfalls zu vermeiden. Bitte nehmen Sie noch einmal unsere Entschuldigung an und zögern Sie nicht, mich zu informieren, wenn ich Ihnen irgendwie behilflich sein kann. Mit freundlichen Grüßen,
Gastnutzer
Executive-Zimmer (2 Schlafzimmer)
Aufenthalt im Jan 2023
Familie
1 Bewertungen
3.5/5
Gepostet am Jan 10, 2023
Es war geräumig und sauber und das Frühstück war gut.
OriginaltextÜbersetzt von Google
Antwort der Unterkunft: Vielen Dank für Ihre Bewertung. Wir freuen uns, dass Ihnen die Sauberkeit in unserem Apartment gefällt. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen!
vincent@saigon
Deluxe-Studio
Aufenthalt im Sep 2024
Single
16 Bewertungen
5.0/5
Hervorragend
Gepostet am Oct 27, 2024
A Coffee shop and a convenient store is nearby the hotel. Location of the hotel is easy to go any place in the city.
Hotel room is big and clean. We need to have brwakfast at a restaurant 20 meters away from hotel, npt so many choices.
Übersetzen
Antwort der Unterkunft: Dear Resident.Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Quang
Ruchir
Executive-Zimmer (2 Schlafzimmer)
Aufenthalt im Oct 2024
Familie
1 Bewertungen
4.5/5
Großartig
Gepostet am Oct 9, 2024
Great staff at reception, helpful. Clean place and enough for travellers with families. Next door coffee shop and food available.
Übersetzen
Antwort der Unterkunft: Dear RuchirThank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services.All of us here look forward to welcoming you back on your next trip to Somerset Hoa Binh Hanoi!Yours sincerelyQuang
Jae Ho
Deluxe-Studio
Aufenthalt im Jul 2024
Business
43 Bewertungen
5.0/5
Hervorragend
Gepostet am Jul 25, 2024
This hotel is like home feeling. Staffs are friendly, internet is good, nice gym and swimming pool with sauna. I always come back here whenever I visit Hanoi. Lately I see many group tourists checking in, which is a good sign for the hotel.
Übersetzen
Antwort der Unterkunft: Thank you for always returning to Somerset Hoa Binh Hanoi when you are in We are happy to read that we have met your expectations. Our team works hard to deliver personalized experiences for all our guests and hearing of your fond memories while staying with us really brightens our day.Thank you again for selecting us as your preferred accommodation of choice for your and we look forward to welcoming you back soon!Yours sincerely
William Glasgow
Deluxe-Studio
Aufenthalt im May 2024
Business
1 Bewertungen
4.5/5
Großartig
Gepostet am May 12, 2024
The room type is apartment. It is comfortable for a family to stay here as a complete facilities to cook the food.
The location is in the down-town of Ha Noi City and easy to travel around North. Vietnam. But thee towel smells not so good maybe caused by eco-friendly treatment.
Übersetzen
Antwort der Unterkunft: Dear William Glasgow.Thank you for your review. We are happy to read that we have met your expectations. We thank you for your feedback about towel smells for better improvement. Thank you again for selecting us as your preferred accommodation of choice for your and we look forward to welcoming you back soon! Yours sincerely,Quang
Bolorerdene
Executive-Zimmer (2 Schlafzimmer)
Aufenthalt im Oct 2023
Familie
1 Bewertungen
5.0/5
Hervorragend
Gepostet am Dec 5, 2023
I liked my room very much and the service was good. Breakfast was boring with few choices
Übersetzen
Antwort der Unterkunft: Dear Our Valued Guest,. It was a great pleasure having you stay at Somerset Hoa Binh Hanoi Thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Ngmarvin
Deluxe-Zimmer (1 Schlafzimmer) (Nichtraucher)
Aufenthalt im Oct 2023
Familie
27 Bewertungen
5.0/5
Hervorragend
Gepostet am Dec 10, 2023
The room is nice… bed a bit too soft but in general it is Somerset good standard… quit a comfortable choice….
Übersetzen
Antwort der Unterkunft: Dear our valued Guest, Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Somerset Hoa Binh Hanoi.
Gastnutzer
Executive-Studio
Aufenthalt im Nov 2024
Single
8 Bewertungen
5.0/5
Hervorragend
Gepostet am Nov 5, 2024
Just excellent 10/10
Super clean and modern
Übersetzen
Antwort der Unterkunft: Dear resident. Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely,Quang
Gastnutzer
Executive-Studio
Aufenthalt im Sep 2023
Reise mit Freunden
11 Bewertungen
1.0/5
Gepostet am Sep 11, 2023
staffs are not friendly at all Breakfast is too little choice... space are very small . Beds are very OLD ... locations is very noisy... not easy to get anywhere... Rooms & Lobby have strong Curry smell...
Übersetzen
Antwort der Unterkunft: Dear Customer. It was a great pleasure having you stay at Somerset Hoa Binh Hanoi Thank you for sharing your feedback about your stay experience with us. We will certainly take them into account when we review with the respective team members for improvements. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Thank you. Quang
Yew Wendy
Deluxe-Zimmer (1 Schlafzimmer) (Nichtraucher)
Aufenthalt im Oct 2024
Business
1 Bewertungen
5.0/5
Hervorragend
Gepostet am Oct 26, 2024
Very clean and convenient location
Übersetzen
Antwort der Unterkunft: Dear Yew WendyThank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Quang
Christian Cartin Dior
Deluxe-Studio
Aufenthalt im Dec 2023
Business
69 Bewertungen
4.5/5
Großartig
Gepostet am Dec 15, 2023
Spacious room and the reception gave me a free upgrade. Generally kind and clean.
Übersetzen
Antwort der Unterkunft: Dear Christian, Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Somerset Hoa Binh Hanoi.
Gastnutzer
Executive-Studio
Aufenthalt im Mar 2024
Pärchen
21 Bewertungen
5.0/5
Hervorragend
Gepostet am Mar 6, 2024
Very nice hotel, the rooms are amazing and well equipped.
Übersetzen
Antwort der Unterkunft: Dear our valued Guest,Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Somerset Hoa Binh Hanoi.
Travellller
Deluxe-Studio
Aufenthalt im Sep 2023
Business
43 Bewertungen
5.0/5
Hervorragend
Gepostet am Oct 1, 2023
Good apartment hotel, room is big and nice, service good, but breakfast is a bit too simple.
Übersetzen
Antwort der Unterkunft: Dear our valued Guest, Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Somerset Hoa Binh Hanoi.