Sheraton Hanoi West Bewertungen

Antwort der Unterkunft: Dear Valued Guest,Thank you very much for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at Sheraton Hanoi West and appreciated the upgrade at check-in. It is always our pleasure to provide exceptional service and ensure our guests have a memorable experience.We look forward to welcoming you back on your next trip to Hanoi.Warm regards, Sheraton Hanoi West team

Antwort der Unterkunft: Dear Valued Guest,Thank you for your wonderful feedback. We are thrilled to hear that you had a very good stay at Sheraton Hanoi West. Your satisfaction is our top priority, and we are delighted that we could meet your expectations.We look forward to welcoming you back on your next visit to Hanoi.Warm regards, Sheraton Hanoi West team

Antwort der Unterkunft: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at Sheraton Hanoi West. We deeply regret to hear about your disappointing experience with our front desk staff, particularly the overnight staff member you mentioned. This is not reflective of the high standards of service we strive to maintain.Please accept our sincere apologies for the lack of professionalism and respect you encountered. We take your comments very seriously and will address this issue with our team to ensure immediate improvements are made.Your feedback is invaluable to us as we continuously work to enhance our services. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.Best regards, Sheraton Hanoi West team

Antwort der Unterkunft: Dear Valued Guest,Thank you for taking the time to share your positive feedback following your recent stay at Sheraton Hanoi West. We are pleased to hear that you appreciated our modern facilities, the convenience of our location near the airport, and the quality of our breakfast offerings.Your kind words about our staff are especially gratifying, as we strive to provide exceptional service to all our guests. We hope to have the pleasure of welcoming you back in the near future.Warm regards,Sheraton Hanoi West team

Antwort der Unterkunft: Thank you for taking the time to share your feedback. We sincerely apologize if your experience did not meet your expectations.We understand that our location may not have been ideal for your needs. We strive to provide a peaceful retreat away from the hustle and bustle of the city, and we apologize if this was not communicated effectively.Regarding your Marriott member status, we value all our guests and especially our loyal Marriott members. We regret any misunderstanding that may have occurred during your booking process through TRIP. We would like to clarify that the benefits and recognition of Marriott member status can vary based on the booking channel used. We are actively working with our partners to ensure better communication of these details in the future.We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to better serve you in the future. Best regards, Sheraton Hanoi West team.

Antwort der Unterkunft: Dear Valued Guest,Thank you for your wonderful review. We are delighted to hear that you found our hotel clean and quiet, providing a comfortable stay for you and your parents. Your satisfaction is our top priority, and we are pleased to know that we met your expectations.We look forward to welcoming you back for another peaceful and enjoyable stay.Best regards, Sheraton Hanoi West team.

Antwort der Unterkunft: It was truly a pleasure welcoming you to Sheraton Hanoi West. We are delighted to know that our hotel facilities and services were able to provide you a gratifying experience. Thank you for sharing with us and the community such a kind review. We look forward to having you visit us again in the future.Best regards,Sheraton Hanoi West team.

Antwort der Unterkunft: Dear Valued Guest,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our well-equipped and spacious rooms, comfortable environment, and the warm service provided by our front desk staff. It is our pleasure to know that you found all aspects of our service to be satisfactory.Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back for another exceptional stay. Best regards, Sheraton Hanoi West team.

Antwort der Unterkunft: Thank you for your feedback. We appreciate your honest review and are glad to hear that you have chosen to stay with us during your business trips. While we acknowledge that our hotel may not match the standards of some newer hotels, we strive to provide a comfortable and pleasant stay for all our guests. We look forward to welcoming you back in the future. Best regards, Sheraton Hanoi West team.

Antwort der Unterkunft: Dear Valued Guest,Thank you for sharing your feedback following your stay at Sheraton Hanoi West. We are pleased to hear that you had a positive experience overall.We apologize for the inconvenience caused by the room assignment and the difference in facilities compared to your companion's room. Your feedback is important to us, and we will review our room allocation process to ensure a more consistent experience for all our guests.We appreciate your comments as they help us to improve our services. We look forward to welcoming you back and providing you with an even better stay in the future.Best regards, Sheraton Hanoi West team

Antwort der Unterkunft: Dear Valued Guest,Thank you for your positive feedback. We are delighted to hear that you found our rooms comfortable and our location convenient. Your satisfaction is our top priority, and we are pleased that we could provide you with a pleasant stay.We look forward to welcoming you back on your next visit to Hanoi.Warm regards, Sheraton Hanoi West team

Antwort der Unterkunft: Dear Valued Guest,Thank you for your kind words and positive feedback regarding the cleanliness of our hotel. We are delighted to hear that you had a pleasant stay with us at Sheraton Hanoi West. Your satisfaction is our top priority, and we are thrilled to have met your expectations.We look forward to welcoming you back in the near future for another exceptional experience.Warm regards,Sheraton Hanoi West team.

Antwort der Unterkunft: Dear Valued Guest,Thank you for your kind review! We are thrilled to hear that you found your stay to be very good, comfortable, and satisfactory. Your positive feedback is greatly appreciated and will be shared with our team.We look forward to welcoming you back for another enjoyable stay.Warm regards,Sheraton Hanoi West team.