Epic Tower Swiss-Belresidences Hanoi Bewertungen

Antwort der Unterkunft: Lieber Yanyichi, herzliche Grüße vom Epic Tower Swiss-Belresidences Hanoi. Vielen Dank, dass Sie kürzlich bei uns übernachtet haben und Ihre Erfahrungen über Trip.com geteilt haben. Wir freuen uns sehr über Ihre Kommentare zu Ihrem Aufenthalt im Epic Tower Swiss-Belresidences Hanoi. Wir freuen uns, dass Sie mit der Zimmerausstattung und der guten Qualität zufrieden sind. Es tut uns leid, dass wir Ihre Erwartungen in Bezug auf den Wasserdruck und den Lichtschalter nicht erfüllen konnten. Die Zufriedenheit unserer Gäste hat für uns immer oberste Priorität und Ihre konstruktiven Kommentare werden uns helfen, die Servicequalität weiterhin aufrechtzuerhalten und zu verbessern. Nochmals vielen Dank für Ihre Empfehlung und dass Sie Ihre Erfahrungen geteilt haben. Wir freuen uns wirklich darauf, Sie bei Ihrer nächsten Reise nach Hanoi bald wieder begrüßen zu dürfen. Wir wünschen Ihnen alles Gute. Mit freundlichen Grüßen, Tuong Quoc Anh (Herr), General Manager

Antwort der Unterkunft: Dear Chang Sung,I am writing to formally acknowledge your review regarding our performance. We appreciate the time you took to provide your feedback, which is invaluable in helping us refine and enhance our services.We take note of your comment regarding the location information provided, which you felt was not satisfactory. We apologize for any inconvenience this may have caused and assure you that we are taking immediate action to rectify this issue.Our team is working diligently to update our knowledge base with the most current and accurate location information. This will enable us to provide more precise and reliable responses moving forward.Thank you again for bringing this matter to our attention. We appreciate your feedback and look forward to providing you with improved services in the future.Sincerely,Tuong Quoc Anh (Mr.) General Manager

Antwort der Unterkunft: Dear Sir/ Madam, Thank you for your kind words and great review of the Epic Tower Swiss-Belresidences Hanoi.We are so pleased to hear that you had such a positive experience with our hotel swimming pool, facilities and service. At Epic Tower Swiss-Belresidences Hanoi, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We appreciate you noticing our efforts and hope that you will return soon.Sincerely,Tuong Quoc Anh (Mr.)General Manager

Antwort der Unterkunft: Dear Temperance C,Thank you very much for choosing Epic Tower Swiss-Belresidences Hanoi for your recent stay in Hanoi and thanks for your positive review on Trip.com.It's our pleasure and honor to learn that you enjoyed the stay at Epic Tower Swiss-Belresidences Hanoi. We are more than happy to know that you're satisfied with the hotel room, kitchen, washing machine, price and staff.Certainly, your nice words inspire all of us and motivate each team member in keep creating the best moment to all valued guests.Once again, thanks a lot for your kind support and sharing your experience. Epic Tower Swiss-Belresidences Hanoi Team is looking forward to welcoming back very soon.Best regards,Lily Tran (Ms.)Guest Experience Manager

Antwort der Unterkunft: Dear Mr. Gerry Kang,Thank you so much for your kind words and for choosing Epic Tower Swiss-Belresidences Hanoi for your business trips!We are delighted to hear that you found comfortable, satisfaction to unwind after a busy day with our new building as well as good location . Our team takes great pride in ensuring a welcoming and professional atmosphere, and it is wonderful to know that their efforts made your stay even more enjoyable.We are truly grateful for your recommendation and look forward to welcoming you back on your future business trips to Hanoi!Kindly regards,Lily Tran (Ms.)Guest Experience Manager

Antwort der Unterkunft: Dear Mr. Tae Seoung,Warmest greetings from Epic Tower Swiss-Belresidences Hanoi.Thank you very much for staying with us on your recent trip to Hanoi and thanks for posting this great review for us on Trip.com. We are thrilled to hear that you enjoyed your stay, from our clean rooms to our friendly staff. We are sorry to hear about the outside noisy and the room position did not meet your expectation. We appreciate you bringing it to our attention. We are always looking for ways to improve, and feedback like yours helps us enhance our guests' experience. Again, we much appreciate your kind support and sharing experience. Epic Tower Swiss-Belresidences Hanoi Team is truly looking forward to serving you on your next visit to Hanoi.Best regards,Lily Tran (Ms.)Guest Experience Manager

Antwort der Unterkunft: Dear Valued Guest,Thank you for choosing Epic Tower Swiss-Belresidences Hanoi as accommdation in Hanoi trip.On behalf of the entire team, I would like to express my sincerest thanks for your valued time to write this review on Ctrip. While we are pleased to learn that you're happy with our room, we are sorry that the bathroom equipment did not meet your expectation. Please kindly be noted that guest satisfactory is always our 1st priority and your constructive comments will help us to continue maintaining and improving the service quality.Again, sincere thanks for your kind support & feedback.Epic Tower Swiss-Belresidences Hanoi look forward to welcoming you back soon. Kindest regards, Lily Tran (Ms.) Guest Experience Manager Epic Tower Swiss-Belresidences Hanoi

Antwort der Unterkunft: Dear Our Valued Guest ,We truly appreciate the feedback regarding your stay at the Epic Tower Swiss-Belresidences Hanoi.We are delighted that you have enjoyed our facilities, especially full kitchen and washing machine. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lily Tran (Ms.)Guest Experience Manager

Antwort der Unterkunft: Dear Valued Guest,Warmest greetings from Epic Tower Swiss-Belresidences Hanoi.On behalf the entire team, I would like to express my sincerest thanks for your selecting our property for your recent business trip to Hanoi and your valued time to write this amazing review on Trip.comWe are more than happy to acknowledge that you had a wonderful experience with us. Rest assured that your positive feedbacks about hotel facilities, rooms, location and staff shall be passed to all team members.Guest satisfactory is always our 1st priority and your constructive comments will help us to continue maintaining and improving the service quality.Once again, thank you indeed for your recommendation and sharing your experience. We are truly looking forward to welcoming you back in your next trip to Hanoi soon.Meanwhile, wishing you all the best.Best regards,Lily Tran (Ms.)Guest Experience Manager Epic Tower Swiss-Belresidences Hanoi

Antwort der Unterkunft: Dear Valued Guest,Thank you for your glowing review and for sharing your experience at Epic Tower Swiss-Belresidences Hanoi. We are absolutely thrilled to hear that you had such a wonderful stay with us.Your kind compliments about the perfection of helpful and friendly staff are truly appreciated. It is our goal to provide an exceptional experience for our guests, and knowing that we met your expectations brings us great joy.We are especially grateful for your recognition of our team, particularly our staff at the reception. His professionalism and helpfulness are a testament to the service we strive to deliver, and your praise will surely motivate him and the entire team to continue going above and beyond.It was our pleasure to host you, and we sincerely hope to have the opportunity to welcome you back for another memorable stay in the future.Warm regards,Lily Tran (Ms.) Guest Experience Manager Epic Tower Swiss-Belresidences Hanoi

Antwort der Unterkunft: Dear Our Valued Guest,We are absolutely delighted to receive your wonderful review and to know that you enjoyed your stay at our hotel. It is truly an honor to host someone as accomplished as you, and we are thrilled that our services and facilities met your expectations.Your kind words about the our staff at the Front Office mean the world to us. We will be sure to pass along your compliments to them, as such feedback inspires our entire team to continue providing exceptional service.We are overjoyed to hear that you plan to return and recommend us to your friends. Please rest assured that we will always strive to make your future stays even more memorable.Thank you once again for choosing our hotel. We look forward to welcoming you back soon.Warm regards,Lily Tran (Ms.) Guest Experience Manager Epic Tower Swiss-Belresidences Hanoi

Antwort der Unterkunft: Dear Valued Guest , We are delighted to hear that you have enjoyed your stay at Epic Tower Swiss-Belresidences Hanoi. We strive to provide our guests with the highest level of comfort and service, and it is gratifying to know that we were successful in doing so for you. We look forward to welcoming you back again soon. Sincerely, Lily Tran (Ms.)Guest Experience ManagerEpic Tower Swiss-Belresidences Hanoi

Antwort der Unterkunft: Dear Our Valued Guest,It was such a great honor for us to host you at Epic Tower Swiss-Belresidences Hanoi.It's amazing hearing that you had an excellent experience and the hotel location, room & facilities, service met your expectations. We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.Wishing you all the best.Best regards,Lily Tran (Ms.)Guest Experience ManagerEpic Tower Swiss-Belresidences Hanoi

Antwort der Unterkunft: Dear Valued Guest, Warmest greetings from Epic Tower Swiss-Belresidences Hanoi.Thank you very much for staying with us and for your valued time to post this review. While we are pleased to learn that you're happy with our facility & staff service, we are sorry about the noisy. We would like to share your comment with our team. Again, sincere thanks for your kind support & feedback. We do hope to have another opportunity to welcome you back in the near future.Wishing you all the best. Kindest regards, Lily Tran (Ms.)Guest Experience ManagerEpic Tower Swiss-Belresidences Hanoi