Epic Tower Swiss-Belresidences Hanoi

Epic Tower Swiss-Belresidences Hanoi Bewertungen

Epic Tower Swiss-Belresidences Hanoi

No.19 Duy Tan Street, Quan Cau Giay, Hanoi, VietnamHoteldetails anzeigen
Epic Tower Swiss-Belresidences Hanoi
Epic Tower Swiss-Belresidences HanoiEpic Tower Swiss-Belresidences HanoiEpic Tower Swiss-Belresidences Hanoi
Verfügbare Zimmer für deine Reisedaten suchen
Preisgarantie
1 Nacht

Gästebewertungen

4.7/5
Wunderbar
48 Bewertungen
Verifizierte Bewertungen
Lage4.7
Ausstattung4.7
Service4.8
Sauberkeit4.7
Filtern nach:
Sortieren nach:
Alle Bewertungen(48)
Positive Bewertungen(48)
Bewertungen mit Fotos/Video(2)
Yanyichi
Executive-Zimmer (2 Schlafzimmer)
Aufenthalt im Juni 2024
Business
93 Bewertungen
4.8/5
Wunderbar
Gepostet am 6. Juli 2024
Ausstattung: Die Ausstattung ist sehr neu und von guter Qualität. Allerdings gibt es in neu renovierten Räumen Detailprobleme, zum Beispiel reicht der Warmwasserdruck nicht aus, Wasser sickert aus dem Duschraum und der Lichtschalter fällt aus, was ein ständiges Polieren erfordert. Darüber hinaus ist die Luftqualität in neu eröffneten Hotels immer noch gut genug. Sie können von japanischen Hotels lernen und einen Luftreiniger hinzufügen.
OriginaltextÜbersetzt von Google
Antwort der Unterkunft: Lieber Yanyichi, herzliche Grüße vom Epic Tower Swiss-Belresidences Hanoi. Vielen Dank, dass Sie kürzlich bei uns übernachtet haben und Ihre Erfahrungen über Trip.com geteilt haben. Wir freuen uns sehr über Ihre Kommentare zu Ihrem Aufenthalt im Epic Tower Swiss-Belresidences Hanoi. Wir freuen uns, dass Sie mit der Zimmerausstattung und der guten Qualität zufrieden sind. Es tut uns leid, dass wir Ihre Erwartungen in Bezug auf den Wasserdruck und den Lichtschalter nicht erfüllen konnten. Die Zufriedenheit unserer Gäste hat für uns immer oberste Priorität und Ihre konstruktiven Kommentare werden uns helfen, die Servicequalität weiterhin aufrechtzuerhalten und zu verbessern. Nochmals vielen Dank für Ihre Empfehlung und dass Sie Ihre Erfahrungen geteilt haben. Wir freuen uns wirklich darauf, Sie bei Ihrer nächsten Reise nach Hanoi bald wieder begrüßen zu dürfen. Wir wünschen Ihnen alles Gute. Mit freundlichen Grüßen, Tuong Quoc Anh (Herr), General Manager
chang sung
Executive-Studio
Aufenthalt im Juli 2024
Business
8 Bewertungen
4.5/5
Großartig
Gepostet am 31. Juli 2024
All are fine but location is not good
Übersetzen
Antwort der Unterkunft: Dear Chang Sung,I am writing to formally acknowledge your review regarding our performance. We appreciate the time you took to provide your feedback, which is invaluable in helping us refine and enhance our services.We take note of your comment regarding the location information provided, which you felt was not satisfactory. We apologize for any inconvenience this may have caused and assure you that we are taking immediate action to rectify this issue.Our team is working diligently to update our knowledge base with the most current and accurate location information. This will enable us to provide more precise and reliable responses moving forward.Thank you again for bringing this matter to our attention. We appreciate your feedback and look forward to providing you with improved services in the future.Sincerely,Tuong Quoc Anh (Mr.) General Manager
Gastnutzer
Premium-Apartment (2 Schlafzimmer)
Aufenthalt im Juli 2024
Business
9 Bewertungen
5.0/5
Hervorragend
Gepostet am 9. Aug. 2024
Good service. And good swimming pool
Übersetzen
Antwort der Unterkunft: Dear Sir/ Madam, Thank you for your kind words and great review of the Epic Tower Swiss-Belresidences Hanoi.We are so pleased to hear that you had such a positive experience with our hotel swimming pool, facilities and service. At Epic Tower Swiss-Belresidences Hanoi, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We appreciate you noticing our efforts and hope that you will return soon.Sincerely,Tuong Quoc Anh (Mr.)General Manager
Temperance C
Superior-Zimmer (3 Schlafzimmer)
Aufenthalt im Sept. 2024
Reise mit Freunden
20 Bewertungen
5.0/5
Hervorragend
Gepostet am 2. Nov. 2024
整體滿意,公寓適合朋友出遊,洗衣服做飯都很方便。傢俱不太夠,有個房間沒有桌子,整體性價比很高,會再來
Übersetzen
Antwort der Unterkunft: Dear Temperance C,Thank you very much for choosing Epic Tower Swiss-Belresidences Hanoi for your recent stay in Hanoi and thanks for your positive review on Trip.com.It's our pleasure and honor to learn that you enjoyed the stay at Epic Tower Swiss-Belresidences Hanoi. We are more than happy to know that you're satisfied with the hotel room, kitchen, washing machine, price and staff.Certainly, your nice words inspire all of us and motivate each team member in keep creating the best moment to all valued guests.Once again, thanks a lot for your kind support and sharing your experience. Epic Tower Swiss-Belresidences Hanoi Team is looking forward to welcoming back very soon.Best regards,Lily Tran (Ms.)Guest Experience Manager
Gerry Kang
Superior-Einzelzimmer Apartment
Aufenthalt im Nov. 2024
Business
39 Bewertungen
5.0/5
Hervorragend
Gepostet am 2. Dez. 2024
북미 바이어도 깔끔하다고 만족했습니다. 미딩과 인접하고, 24년 신규 오픈 호텔이라 깨끗하고 모든것이 대체적으로 만족 스러웠습니다! 지인들에게 추천 합니다.
Übersetzen
Antwort der Unterkunft: Dear Mr. Gerry Kang,Thank you so much for your kind words and for choosing Epic Tower Swiss-Belresidences Hanoi for your business trips!We are delighted to hear that you found comfortable, satisfaction to unwind after a busy day with our new building as well as good location . Our team takes great pride in ensuring a welcoming and professional atmosphere, and it is wonderful to know that their efforts made your stay even more enjoyable.We are truly grateful for your recommendation and look forward to welcoming you back on your future business trips to Hanoi!Kindly regards,Lily Tran (Ms.)Guest Experience Manager
TAE SEOUNG
Executive-Studio
Aufenthalt im Nov. 2024
Single
5 Bewertungen
3.2/5
Gepostet am 30. Nov. 2024
외부 소음이 너무 심해서, 숙면을 취하는게 어려웠고, 창문 맞은편에 오피스가 가까이 있어서 커튼을 열수 없어서 불편했습니다.
Übersetzen
Antwort der Unterkunft: Dear Mr. Tae Seoung,Warmest greetings from Epic Tower Swiss-Belresidences Hanoi.Thank you very much for staying with us on your recent trip to Hanoi and thanks for posting this great review for us on Trip.com. We are thrilled to hear that you enjoyed your stay, from our clean rooms to our friendly staff. We are sorry to hear about the outside noisy and the room position did not meet your expectation. We appreciate you bringing it to our attention. We are always looking for ways to improve, and feedback like yours helps us enhance our guests' experience. Again, we much appreciate your kind support and sharing experience. Epic Tower Swiss-Belresidences Hanoi Team is truly looking forward to serving you on your next visit to Hanoi.Best regards,Lily Tran (Ms.)Guest Experience Manager
Gastnutzer
Executive-Zimmer (2 Schlafzimmer)
Aufenthalt im Okt. 2024
Familie
46 Bewertungen
3.2/5
Gepostet am 8. Okt. 2024
房間還不錯,衞生間洗浴沒地方放沐浴露類的東西,導致要仍在地上, 沒有行政待遇,為何要叫行政房?
Übersetzen
Antwort der Unterkunft: Dear Valued Guest,Thank you for choosing Epic Tower Swiss-Belresidences Hanoi as accommdation in Hanoi trip.On behalf of the entire team, I would like to express my sincerest thanks for your valued time to write this review on Ctrip. While we are pleased to learn that you're happy with our room, we are sorry that the bathroom equipment did not meet your expectation. Please kindly be noted that guest satisfactory is always our 1st priority and your constructive comments will help us to continue maintaining and improving the service quality.Again, sincere thanks for your kind support & feedback.Epic Tower Swiss-Belresidences Hanoi look forward to welcoming you back soon. Kindest regards, Lily Tran (Ms.) Guest Experience Manager Epic Tower Swiss-Belresidences Hanoi
Gastnutzer
Executive-Studio
Aufenthalt im Nov. 2024
Business
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 4. Dez. 2024
高端酒店, 設施齊全,可以洗衣烘乾,做飯…… 空調系統是德文的,稍微不方便
Übersetzen
Antwort der Unterkunft: Dear Our Valued Guest ,We truly appreciate the feedback regarding your stay at the Epic Tower Swiss-Belresidences Hanoi.We are delighted that you have enjoyed our facilities, especially full kitchen and washing machine. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lily Tran (Ms.)Guest Experience Manager
Gastnutzer
Premium-Apartment (2 Schlafzimmer)
Aufenthalt im Okt. 2024
Business
35 Bewertungen
5.0/5
Hervorragend
Gepostet am 28. Okt. 2024
設施:好 衞生:好 環境:好 服務:好 免費提前入住(提前 2 小時):好
Übersetzen
Antwort der Unterkunft: Dear Valued Guest,Warmest greetings from Epic Tower Swiss-Belresidences Hanoi.On behalf the entire team, I would like to express my sincerest thanks for your selecting our property for your recent business trip to Hanoi and your valued time to write this amazing review on Trip.comWe are more than happy to acknowledge that you had a wonderful experience with us. Rest assured that your positive feedbacks about hotel facilities, rooms, location and staff shall be passed to all team members.Guest satisfactory is always our 1st priority and your constructive comments will help us to continue maintaining and improving the service quality.Once again, thank you indeed for your recommendation and sharing your experience. We are truly looking forward to welcoming you back in your next trip to Hanoi soon.Meanwhile, wishing you all the best.Best regards,Lily Tran (Ms.)Guest Experience Manager Epic Tower Swiss-Belresidences Hanoi
Gastnutzer
Superior-Einzelzimmer Apartment
Aufenthalt im Nov. 2024
Business
9 Bewertungen
5.0/5
Hervorragend
Gepostet am 29. Nov. 2024
服務員幫我們找回了落在出租車上的行李,非常熱心和友好
Übersetzen
Antwort der Unterkunft: Dear Valued Guest,Thank you for your glowing review and for sharing your experience at Epic Tower Swiss-Belresidences Hanoi. We are absolutely thrilled to hear that you had such a wonderful stay with us.Your kind compliments about the perfection of helpful and friendly staff are truly appreciated. It is our goal to provide an exceptional experience for our guests, and knowing that we met your expectations brings us great joy.We are especially grateful for your recognition of our team, particularly our staff at the reception. His professionalism and helpfulness are a testament to the service we strive to deliver, and your praise will surely motivate him and the entire team to continue going above and beyond.It was our pleasure to host you, and we sincerely hope to have the opportunity to welcome you back for another memorable stay in the future.Warm regards,Lily Tran (Ms.) Guest Experience Manager Epic Tower Swiss-Belresidences Hanoi
Gastnutzer
Executive-Zimmer (3 Schlafzimmer)
Aufenthalt im Nov. 2024
Business
3 Bewertungen
5.0/5
Hervorragend
Gepostet am 29. Nov. 2024
酒店前臺中文很好,可以很通暢交流
Übersetzen
Antwort der Unterkunft: Dear Our Valued Guest,We are absolutely delighted to receive your wonderful review and to know that you enjoyed your stay at our hotel. It is truly an honor to host someone as accomplished as you, and we are thrilled that our services and facilities met your expectations.Your kind words about the our staff at the Front Office mean the world to us. We will be sure to pass along your compliments to them, as such feedback inspires our entire team to continue providing exceptional service.We are overjoyed to hear that you plan to return and recommend us to your friends. Please rest assured that we will always strive to make your future stays even more memorable.Thank you once again for choosing our hotel. We look forward to welcoming you back soon.Warm regards,Lily Tran (Ms.) Guest Experience Manager Epic Tower Swiss-Belresidences Hanoi
SUNGMIN
Executive-Studio
Aufenthalt im Sept. 2024
Business
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 9. Okt. 2024
비지니스 여행에 가장 좋은 숙소
Übersetzen
Antwort der Unterkunft: Dear Valued Guest , We are delighted to hear that you have enjoyed your stay at Epic Tower Swiss-Belresidences Hanoi. We strive to provide our guests with the highest level of comfort and service, and it is gratifying to know that we were successful in doing so for you. We look forward to welcoming you back again soon. Sincerely, Lily Tran (Ms.)Guest Experience ManagerEpic Tower Swiss-Belresidences Hanoi
Gastnutzer
Premium-Zimmer (3 Schlafzimmer)
Aufenthalt im Nov. 2024
Business
5 Bewertungen
5.0/5
Hervorragend
Gepostet am 7. Nov. 2024
服務非常好,房間乾淨,整潔。
Übersetzen
Antwort der Unterkunft: Dear Our Valued Guest,It was such a great honor for us to host you at Epic Tower Swiss-Belresidences Hanoi.It's amazing hearing that you had an excellent experience and the hotel location, room & facilities, service met your expectations. We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.Wishing you all the best.Best regards,Lily Tran (Ms.)Guest Experience ManagerEpic Tower Swiss-Belresidences Hanoi
Pulaiseweiersimadaozi
Executive-Studio
Aufenthalt im Okt. 2024
Business
12 Bewertungen
4.0/5
Sehr gut
Gepostet am 2. Okt. 2024
裝修太吵了、早上八點就開始了
Übersetzen
Antwort der Unterkunft: Dear Valued Guest, Warmest greetings from Epic Tower Swiss-Belresidences Hanoi.Thank you very much for staying with us and for your valued time to post this review. While we are pleased to learn that you're happy with our facility & staff service, we are sorry about the noisy. We would like to share your comment with our team. Again, sincere thanks for your kind support & feedback. We do hope to have another opportunity to welcome you back in the near future.Wishing you all the best. Kindest regards, Lily Tran (Ms.)Guest Experience ManagerEpic Tower Swiss-Belresidences Hanoi
Gastnutzer
Premium-Zimmer (3 Schlafzimmer)
Aufenthalt im Nov. 2024
Reise mit Freunden
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 4. Dez. 2024
我們住的是套房,非常可以
Übersetzen
Antwort der Unterkunft: Dear Our Valued Guest,Thank you for taking the time to leave us such a wonderful review of your recent stay at Epic Tower Swiss-Belresidences Hanoi.We are heartened to learn that you had a great time with us. It's our pleasure to know that you were satisfied with the perfect, nice, comfortable & spacious room. Our team takes pride in providing the best possible experiences to all our valued guests, and we are glad that they are rewarded by your happiness and satisfaction.Again, we much appreciate your sharing positive feedback and recommendation. Epic Tower Swiss-Belresidences Hanoi is eager to welcome you back for another great stay.Last but not least, may the new week bring you with joy, peace and luck.Sincerely,Lily Tran (Ms.)Guest Experience ManagerEpic Tower Swiss-Belresidences Hanoi