Aviary Hanoi Hotel & Travel

Had an extremely poor experience with the Hotel for 4 nights. Arrived at the hotel and was told that original booked room air condition spoilt and had to move us to a sister hotel "Luxury Old Quarter Hotel" which has aircon and agreed. After we checked in we went out for dinner and stayed out till late, only to find that the aircon was weak late at night, at this point was still acceptable. 2nd night the aircondition was unbearable with no wind/cool air coming out of the aircon. We were sweating in the room, the air outside of the room is more cooling than that in the room. Called for help to check on the aircon and the guy said something like when we temperature set is too low (was at 16), the compressor will stop working. And he procceed to set the aircon at 27 degree celcius and asked us to check feel that the aircon has wind now that the temperature is 27 degrees.. woke up sweating lol 3rd day morning we went to feedback about the aircon at the front desk before heading out and they mentioned that they will fix it. When we came back at night (3rd day night), behold -- they were unable to fix because they claim that the aircon service dont work in the evenings (although we feedback early in the morning before 8am). They offered us standing fans and said that they already ordered parts to fix the aircon and it WILL be fixed the next day. 4th day morning when we walked past the front desk in the morning was stopped by them to discuss about the situation.. which now the story has changed again! That they were unable to fix for sure and will offer free transport to the airport if we choose to stay with them on the last night lol.. alternatively we can move to yet another sister hotel that they claim to have aircon. At that point there is no point as our flight is 7am the following day.. was really speechless. Really poor management..

Ideal location at the heart of Old Quarter Hanoi. The hotel is not on the main road, which makes the rooms more peaceful for resting. There are a lot of cafes and food places nearby, with attractions just 15-20 minutes walk away. We booked a triple room for our last night in Hanoi, and the room was cozy and clean. Special thank you to Anna and Peter, who were very helpful and attentive during our stay. Will definitely love to stay here again for our next trip!

We had a one night at this hotel before our flight the next morning. We booked a car with the hotel to the airport for 350K, which was very convenient. The room and bathroom were clean. The staff were friendly and helpful, a friend of mine injured her foot so the receptionist navigated us to the nearest doctor’s office. A lot of places to eat and go shopping in the area.