Atour Hotel Hangzhou Binjiang Baolongcheng Bewertungen

The hotel is well maintained and clean. Front desk staff are friendly and very courtes. Always bring us warm water and tea while we waiting for our car at lobby. The room cleaner is also super nice and helpful, assisting us when checking out the room, which we seldom encounter in other hotels. The hotel also allows us to check out two hours late ...Thank you.

Not worth the money. We were informed at the last minute that air conditioner won't be working past 8pm. Too late and too expensive to book another hotel. They only provided fans. Claims it's a 4 star hotel but don't have mini bar and refrigerator in room. Had to go down to buy cold drinks from shop each time. Room size is so-so. No English speaking staff for foreigners. Otherwise the staff was polite and hotel is clean and newly decorated.

very clean environment, staff is friendly

Nice personnel, clean room. Bathroom behind the glass. Across the huge mall.

We had a great stay at Atour! The hotel is convenient located close to subway station (less than 5 minutes walk) and on the other side of the road is Powerlong Mall with nice shops and restaurants. The frontdesk was friendly and helpful (not sure about their English, we managed with our basic Mandarin). The room was spacious and clean. Minor downside were the slippers: they let off some fabric which made the floor a bit untidy. Big plus was the warm water in the shower: it came real fast so not a lot of water used to wait for the right temperature. Although the breakfast was mainly focussed on the local customs we thought it was pretty good for the price you pay. Would come again next time we are in lovely Hangzhou!

Good,good

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個人對房間還是很滿意的，家庭套房很大，很寬敞，比較好睡。也因為門口就是地鐵，去景點玩很方便，所以清明假期一直在外面暴走，還沒怎麼體驗服務。以後有機會會再來。順帶一提，門口的車位最好加強管理，如果滿了就應該讓客人停到地下而不是擁堵在門口

服務真的很好，尤其帶着小朋友給酒店添了很多麻煩，酒店服務人員（阿志和其他的幾個不認識的前台工作人員）也都很有耐心，響應速度也很快！酒店房間也很不錯，我們的房間挨着電梯也沒有聽到什麼聲音，很安靜，早餐好吃超級棒。 就是酒店裡麪忘記拍照了，不過房間和酒店圖片一致，挺好的

西給服務態度超棒，辦理入住快，辦理入住非常温柔有耐心，check in有奉茶，遇到都有問好，主動打招呼，客用品整潔，有免費的洗衣液，一次性拖鞋很舒適，毛巾很好用，浴巾很好用，浴袍很好用，床上用品給人很舒服的感覺，房間乾淨衞生，空調給力，電視可以投屏，電視很清晰，開票也非常快，退房主動送暖心水非常貼心

西給服務熱情周到，入住有奉茶，遇到都會問好，開票快，早餐味道不錯，房間安靜舒適，房間空調也舒服，免費洗衣房，免費烘乾機，淋浴方便，深夜粥到好喝，機器人送物方便，竹居整齊，退房主動送暖心水

離景點都特別緊，舒服務熱情周到，房間乾淨整潔，空調給力，制熱效果很好，空調出風也很適宜，早餐豐富美味，晚上9點半之後還有免費的深夜粥到可以喝，自助的洗衣房也很不錯，推薦給大家

房間很乾凈 ，晚上9:30以後四樓的餐廳有粥喝 ，特別人性化 ，早餐也是挺豐富的 ，有現磨的咖啡 ，枕頭挺舒服的，江北服務很好，很熱情，從前台到餐廳到客房服務，工作人員都很專業，很禮貌

酒店地理位置方便，入住登記的時候前台就會奉上一杯熱茶，很貼心，前台經理慕舒熱情周到，很耐心的幫我解決問題。房間乾淨衞生，很安靜，早餐豐富美味，片兒川很有當地特色，晚上還有深夜粥到，有粥可以喝，給出差在外的人很多温暖。