Savoir Resort

Simon was exceptional! Brought us around in a boat helped us take stunning photos and was just in every way possible made our stay superb! Would highly recommend a stay here. Worth every penny. Very therapeutic and authentic Chinese experience (and given it’s the only 1 of 1 resort with a private lake and 40000sqm of space) it’s definitely worth an experience.

Lovely hotel in the middle of West Creek/ Xixi National Wetlands Park in Hangzhou. The hotel and service offerings are excellent, located in a very secluded spot away from the hustle and bustle, great for relaxation and enjoying the serene and tranquil surroundings. There is a small lake in the middle of the hotel, which I understand is owned and managed by the hotel. The views are wonderful and better than going to the famed West Lake (way too touristy and crowded). I think this hotel has a lot going for it, even though it’s not a known brand. I would say some things for improvement are as follows: Must, must open a spa. AmanFayun, Banyan Tree, Anh Luh and Four Seasons all have spa’s and they’re at roughly the same price point. This wasn’t a deal breaker for me, but for some people this would put them off from booking here. Gym. This place needs an on-site gym for obsessed exercise freaks like me (and other health obsessives that want to go to an all-inclusive resort). Also, with the yummy high calorie food offerings in the restaurant, I would like to work those calories off and not worry about getting home fatter than when I left! Restaurant – Excellent service from the wonderful manager, who I forgot to ask her name and all her staff. Very good manners from all the staff, very quiet voices, barely can hear them speak amongst themselves. However there needs to be more of an international offering for people that visit from outside China (US/ Europe, India/ South East Asia/ Gulf countries, who all would probably stay here in the future). There should be another restaurant that offers international fayre, as well as the traditional Chinese restaurant, so both sets of visitors are catered for, and more choice is always good for people that stay longer than 3 days. And vegetarian/ vegan options would be very appreciated. The “Savoir resort” is not mentioned on Didi maps or on Baidu maps, and the Chinese name bears absolutely no resemblance to the English name 杭州所见 – 西溪度假酒店. Foreign people may have problems finding this location on their maps/ getting here without help (the less help that is required, the better). The two top-end rooms (6999 yuan a night and 15,000 yuan a night) cannot be booked on 携程 （Ctrip） or Trip.com. I think there should be 5 – 10 pictures on the site showing these rooms as bookable. I take a long time researching a hotel before booking, so the more information available, the better. The boat trip in the hotel is way better than the boat trip offered outside the hotel. I really enjoyed it, but I don’t think many people use it, which is a shame of a great resource. The fact this hotel has its own private lake is something that makes it stand out from the other hotels. PS , I cannot upload my videos of the boat trip inside the hotel's lake because the file is too big :'(

poor toilet design. the toilet has bad ventilation and the drainage can be easily blocked. the shower door and floor is also poorly finished and water will easily overflow to outside.

帶爸媽來西溪濕地度個假，酒店的園林設計結合古色古香的一棟棟獨立式木屋，閑逛在酒店室外公共區域，各種蜿蜒曲折的林間小道，聽着鳥語聞着花香，很是愜意，爸媽很喜歡。 進門湖景庭院的設計很別具一格，私密性高。 早餐的各種江南小吃品種還是挺豐富的，味道不算驚喜，坐在户外沿河看風景，整體感覺還是很好的。 衞生間的地磚牆磚略顯陳舊了點。

來杭州過週末，有被所見西溪驚艷到。服務周到，房間乾淨，環境特別幽靜，都是鳥叫蛙鳴。早上推窗見溪的感覺實在是太妙了。令人意外的是酒店餐廳的菜也很好吃！晚餐和早餐都不錯！之後來杭州還會再來住的。

這個酒店是很多年前第一次來西溪時候就看中的，想着再來一定要住一下，這次帶五一，小孩第一次坐飛機出省，就選擇了這裏。沒有讓我失望，自然風光極好，也很大！不出酒店都可以了。房間寬敞舒適，設備齊全，對於帶一個一歲三個月小孩的家庭來説，非常好了，晚上十點問有沒有摺疊的晾衣架，就送來了。從接駁車到前台到餐廳的服務人員都非常好，有禮貌也能解決問題，什麼需求都能得到解決。特別是餐廳的陳小姐，把我們照顧的很好，還能幫忙洗寶寶的餐具，這三天在外面吃的一般，決定最後一天中午在酒店吃，能照顧我們不按照菜單點，讓小孩吃上了米飯，我和我老公吃的也很開心很滿意。真是非常感謝。下次來西溪還會來這裏住！