Savoir Resort

Simon was exceptional! Brought us around in a boat helped us take stunning photos and was just in every way possible made our stay superb! Would highly recommend a stay here. Worth every penny. Very therapeutic and authentic Chinese experience (and given it’s the only 1 of 1 resort with a private lake and 40000sqm of space) it’s definitely worth an experience.

Lovely hotel in the middle of West Creek/ Xixi National Wetlands Park in Hangzhou. The hotel and service offerings are excellent, located in a very secluded spot away from the hustle and bustle, great for relaxation and enjoying the serene and tranquil surroundings. There is a small lake in the middle of the hotel, which I understand is owned and managed by the hotel. The views are wonderful and better than going to the famed West Lake (way too touristy and crowded). I think this hotel has a lot going for it, even though it’s not a known brand. I would say some things for improvement are as follows: Must, must open a spa. AmanFayun, Banyan Tree, Anh Luh and Four Seasons all have spa’s and they’re at roughly the same price point. This wasn’t a deal breaker for me, but for some people this would put them off from booking here. Gym. This place needs an on-site gym for obsessed exercise freaks like me (and other health obsessives that want to go to an all-inclusive resort). Also, with the yummy high calorie food offerings in the restaurant, I would like to work those calories off and not worry about getting home fatter than when I left! Restaurant – Excellent service from the wonderful manager, who I forgot to ask her name and all her staff. Very good manners from all the staff, very quiet voices, barely can hear them speak amongst themselves. However there needs to be more of an international offering for people that visit from outside China (US/ Europe, India/ South East Asia/ Gulf countries, who all would probably stay here in the future). There should be another restaurant that offers international fayre, as well as the traditional Chinese restaurant, so both sets of visitors are catered for, and more choice is always good for people that stay longer than 3 days. And vegetarian/ vegan options would be very appreciated. The “Savoir resort” is not mentioned on Didi maps or on Baidu maps, and the Chinese name bears absolutely no resemblance to the English name 杭州所见 – 西溪度假酒店. Foreign people may have problems finding this location on their maps/ getting here without help (the less help that is required, the better). The two top-end rooms (6999 yuan a night and 15,000 yuan a night) cannot be booked on 携程 （Ctrip） or Trip.com. I think there should be 5 – 10 pictures on the site showing these rooms as bookable. I take a long time researching a hotel before booking, so the more information available, the better. The boat trip in the hotel is way better than the boat trip offered outside the hotel. I really enjoyed it, but I don’t think many people use it, which is a shame of a great resource. The fact this hotel has its own private lake is something that makes it stand out from the other hotels. PS , I cannot upload my videos of the boat trip inside the hotel's lake because the file is too big :'(

poor toilet design. the toilet has bad ventilation and the drainage can be easily blocked. the shower door and floor is also poorly finished and water will easily overflow to outside.

清明小長假的西溪，也能進來躲清靜。花也開了，鳥也叫了，天氣也回暖了，就窩在酒店喝茶吃點心，真的愜意。酒店裡的每個人又親切又不膩歪，不是星級酒店的標準服務，而是自在又自尊的舒服，不會過度服務但卻非常真誠。下午茶的點心熱乎乎，一點也不甜，早飯也很好吃，整個就是慢慢的，緩緩的，美美的！

房間很棒，服務相當到位，早飯種類又多又好吃，景觀也看得出一草一木都是用心佈置的，整體佔地面積大，風景也好，最重要的是幽靜，特別適合放空，居住期間有一天沒有外出，就在小陽台上看着滿眼綠意發呆。 周圍商業也很方便，吃飯的距離剛好夠遛個彎，去濕地公園的搖櫓船，氦氣球都很近。 酒店自帶接駁車隨叫隨到，還能幫忙拿外賣，可以説是相當到位了

複式庭院家庭房，三個人住很寬敞，二樓可以看到兔兔島，很治癒，離餐廳很近，吃飯很方便。 窗外能看到酒店旁邊的氦氣球，看着氣球上上下下挺有意思，酒店庭院設計得挺別緻，漫步，曬太陽，拍拍小照，和父母聊聊天，難得的靜下來的時光。 酒店服務很周到，想去景區哪裡逛，都可以接送，很貼心。