Banyan Tree Hangzhou

直到進房間前，感覺都挺好。進入房間後，一連串刷新三觀的事發生了。 礦泉水是包着的，挺雅緻，沒毛病。打開發現是一瓶喝了三分之一的水，我一下子懵逼。這管理水平，200塊的賓館也不會出現這種事吧？ 打給前台後，前台小姐姐處理得還算得體（這個小姐姐全程ok，辦入住退房都是她，退房時主動把行李幫忙拉到門口，全程見到都有友好打招呼，也記得我稱謂）。當時為了表達歉意送來水果和一瓶紅酒，雖然不一定用得上，但起碼有態度，也沒打算上來長篇大論給差評。 但後來的體驗真的也很差。園林裏蚊蟲那麼多，也不搞個紗窗；設施設備舊得離譜，熱水冷水難調；窗簾開關也是有趣，你得有技巧才能用得上；燈開關講究一個扯淡，反人類；馬桶，我去，這3700一間房的馬桶，比一個賓館的可能都要差，馬桶蓋都快要掉了…… 然後工作人員態度參差不齊，上面説的小姐姐ok，接送電瓶車的男生ok，但有一些保潔阿姨什麼的全程冷漠，電梯上碰到你跟他打招呼也不鳥你。這不該是奢華酒店的水準。 還有很多地方記不起來了，但整體感覺就是差，離譜。這麼多年住酒店真的很少這麼大費周章寫評論，但這個住宿體驗讓我按金都還沒拿回來就在這裏一吐為快，可想而知吧。

A Poetic Sanctuary at Banyan Tree Hangzhou Our stay at Banyan Tree Hangzhou felt like stepping into a living painting — where mist dances over quiet waters and time moves at the rhythm of birdsong. What truly made this journey unforgettable, however, were the people who touched our hearts. Bobby Jiang went above and beyond, sharing with my father the beautiful meanings behind each 对联 adorning the 四合院 — turning our stroll through the resort into a cultural journey filled with warmth and insight. Every morning, my mother would speak fondly of 37, whose gentle care, generosity, and radiant spirit made her feel cherished from the moment she stepped into breakfast. A heartfelt thank-you as well to the kind gentleman who drove us by buggy to 外婆家 on our first day — his patience and thoughtfulness towards my elderly parents spoke volumes of true hospitality. The team’s attentiveness extended even to our room — near the lobby, with no stairs, perfectly suited for seniors. If you’re traveling with elderly parents or simply seeking serenity, this is paradise. Sit on your balcony, watch the ducks glide and the boats drift by — and you’ll understand why Hangzhou is poetry in motion.

A very delightful stay. Spacious suite and it’s great for just relaxing and getting away from the noise. There is a shuttle provided to the hotel to get you to the entrance of Xixi so you can get to the metro quickly (~5 mins). Breakfast was a delight and overall a very enjoyable stay.

Great stay at Banyan Tree Hangzhou! Rooms were very well cleaned and there were amenities such as pools and steam rooms we could visit. Decor was really nice around the hotel and was close to most things. Would stay here again

It’s a huge room. Breakfast was great. I enjoy the complimentary photo shoot service. Very comfortable stay overall.

Awesome stay at Banyan Tree Hangzhou. Love the decor & tranquility around the hotel as well as the beautiful natural landscape in Xixi Wetland. We were upgraded to the Premium room and it was huge & luxurious. The hotel also provide a shuttle service to & fro the Xixi area where there are restaurants. There is also a free photography session. The staffs were friendly and helpful which made our stay very comfortable and I would love to come back again..