Lemon Hotel (Hangzhou West Lake Fengqi Road )

I can’t even fully express the extraordinary experience I had during my 3-day stay at this hotel. First of all, the hotel is incredibly clean, as can be seen in the photos I have attached. Additionally, if you’re a gamer like me, this hotel will be your sanctuary. Last but not least, the superb service I received from the staff members was outstanding. In short, enjoy your utmost fully while staying here 😉

The hotel was very clean and the location was incredible. It is only a 5 minute walk from the famous west lake and Wulin street. You can do everything from shopping to enjoying Chinese cultures with only a few minutes from the hotel. From the moment we entered the hotel, the staff was very friendly and hospitality was at its finest. Everything about the hotel and the surrounding area was explained to us whilst they were walking us to our room. The room was very nice, we chose a double bed room which was very spacious. The beds were very comfortable and the hotel provides a convenient space under your bed to store your suitcase and bags,also the room was very clean. The hotel provides you with a pair of slippers a toothbrush and toothpaste, and a disposable towel. The amenities in the hotel were amazing, the toilets and the showers were very convenient and clean, they have a terrace with a beautiful view, a lobby with a bar, and even a movie and game room. Overall our experience in hotel was very good and i will be staying with them again when I come back to visit China.

The location is great, very close to Wulin night market and Hangzhou's famous Beishan Rd. It's easy to rent a bike or take a bus around West Lake as it's right in front of the property. The metro is also very close, just make sure you take the right exit (Fengqi station has many exits and I took the wrong one, it took me 45 minutes to walk to find the way). The facilities are great, you get your own private bedroom, the public areas are spacious and super super clean. The staff are very friendly and helpful. My phone charger is EU standard so it doesn't work here. The staff helped me borrow a power bank from meituan, he told me it was free but I guess there was a charge. I feel very grateful for his kindness. The price is very reasonable, and I feel like I got a lot more than what I paid for. Highly recommend!!!

Very good location near west lake and Wulin night market, close to the metro station. Hotel room was clean and comfortable, you can communicate in English with the reception personnel.

Great location by a short walk to the West lake, to metro station and local food market is around the corner. wonderful services and facilities. cleaning staff works hard days and nights to make sure the share spaces are clean and ready for use.

The place was spotless and cozy — both the room and the shared areas — but still, it was hands down the worst night of my life before a 10-hour flight. The staff were super friendly, but out of five people at reception, only one English-speaking person. I get that it’s 2025 and we’ve all got smartphones and google-translator, but still — for a hostel full of first-time tourists? Kinda weird. 1. It was 27°C in the room. I asked for help with the AC — they said someone would come check it. No one did. 2. I tried sleeping in that microwave with a splitting headache. Gave up around midnight and tried opening the windows — turns out they don’t open. So I opened the balcony door instead, which instantly killed any sense of safety. From that point on, it was just anxious half-sleep. 3. Also, let’s be real — it’s a hostel with a shared bathroom. The listing said “family room with terrace,” and that part about the shared bathroom wasn’t obvious. I was in a rush when I booked, so yeah — maybe my fault. But still, just slap that info on the front page of the listing and save everyone the frustration. 4. There’s no fridge or kettle in the room. Sure, there’s a shared kitchen, but I’m not exactly thrilled about leaving chilled meds or skincare in a public fridge. My daughter’s soda was boiled by morning — totally gross. We left everything behind and just checked out. No hard feelings, pls🤷🏼♀️ 5. Oh, and to charge a dead phone without a Chinese adapter? You need to log into WeChat and pay to use the power bank. If your phone’s at 0% — good luck. 6. Same with Wi-Fi: to get the password, you have to scan a QR code and go to a website. Without internet😂 So yeah — bingo. Heads up to any fellow travelers from Europe🙏🏻