HARUNOYA

It was overall an alright stay, don’t expect Japanese standards. Apparently they had a soft opening period and just opened on April 15. You can see that things aren’t running so smoothly yet, trip.com shows that spa needs to be booked a day in advance, but on WeChat they said no reservations required and we can use anytime. The second day we wanted to use the spa our second time, and was told by a staff we couldn’t use it again, which we were confused about. Later other staff said we could. The spa itself had spectacular views, but the outdoor pool weirdly had half eaten and rotten apples floating around. After talking to the spa staff they said it was for aesthetic purposes and guests must have eaten them without knowing that. Worrying hygiene standards 😨 apart from that overall hygiene seems to be alright. All rooms have our own private courtyard so there are two doors, the main wooden door and then the glass door to our actual room. The main wooden door broke down twice - we couldn’t lock it (more like they didn’t fix the problem fully the first time), which wasted our time as we had to sit around to watch the maintenance staff fixing our door. Breakfast was okay but half the dishes were way too salty for my taste. Weird mix of “Western”, “Japanese” and Chinese dishes. Cheaper to buy on the spot (168 yuan as of today). Service was not up to the standard of a hotel of this price point. The staff welcoming us seems like she was reading from a script, we couldn’t hear half the time even after asking her to enunciate clearer twice. Felt like they were here to monitor us more than take care of us. Instead of “how may I help you?”, they actually responded “what’s wrong?” on two separate occasions. I don’t think this is acceptable! Some staff also do not greet guests properly.

Overall, this hotel succeeds in looking like a traditional Japanese ryokkan, but unfortunately doesn't feel like one due to many important features missing. If you've stayed at a ryokkan in Japan, this one misses the mark, but potentially is not a problem as it is catered towards Chinese people. As a foreigner accustomed to Japanese standards, you might be disappointed. It's very clean and modern, with a "private" bath that looks like a traditional private onsen bath. The dinner was average, with the yakitori being the highlight. Breakfast was Chinese food, which took away from the immersion. As far as experience goes, the main problems here were the details that broke from the immersiveness of being at a traditional ryokkan. These include a lack of privacy, inexperienced staff, out of theme food options, and other details such as not using true hot spring water and the bath being only partly Hinoki wood. The privacy concern is because if you have the courtyard room, you have a "private" courtyard and bath, but in the morning a worker was outside in the courtyard with full view of my bath. This felt very uncomfortable and I no longer felt relaxed or at peace, and needed to close all the blinds which ruined the point of having an open courtyard. It was worth a try, and definitely a beautiful space. But I couldn't help but feel disappointed as the important details were missed in this recreation of a ryokkan.

nice!!

住了三天兩晚，整體來説體驗感很好！ 入住儀式感滿滿，會送很多小禮物，酒店內也有很多有趣的活動，比如製作香囊，點茶活動，許願放花燈，集章等等，還會送天鐘山徒步的門票。 房間很大很乾凈，有特色的木枕，睡起來頸椎很舒服！房間內有私湯，不想出門也可以在房間裏泡，但是酒店內的温泉泡池體驗感更好！温泉是男女分開裸泡形式的，兩天都去泡過了，兩邊的體驗感都很好，相對來説早上和晚上6點左右飯點時間會人少些。可以直接穿房間內的浴衣過去泡，非常方便。泡完還有冰鎮的温泉牛奶喝，特別好喝。泡完温泉出來的休息區內有免費的水果零食飲料，還有冰淇凌。晚上9:30-10:30還有免費的關東煮，味道很好。 餐食：酒店是衹提供早餐和晚餐的，早餐是半自助形式，一個固定的九宮格，主食自選不限量，小籠包超級好吃！晚餐是600元/人一份的套餐，也很好吃，不過性價比並不是很高，上菜特別慢，人也是比較多的，體驗一下就可以了。 不過酒店整體並不大，沒有太多可逛的地方，適合泡泡温泉，躺平兩天。 服務也還不錯，可以在細節上面再提升一點，不過整體還是不錯的！

非常完美的—次雙休日出行。體驗十分滿意。不愧為春之屋，讓人體會到温暖！酒店的設施衞生環境服務屬一流。值得讓人留戀再度踏入。不足的地方有二條建議，是高標準的建議，一是淋浴手拿花灑洗澡不太方便。二是建議娛樂活動再增加一些，如麻將室等。希望酒店保持榮譽再努力。

酒店價格不便宜，但真的做到日本溫泉酒店的感覺。酒店員工服務都很殷勤，照顧周到。晚餐價錢略貴，600元一位，但很好吃。泡完溫泉後喝一樽冰凍高鈣牛奶，超棒！酒店還有可愛的兔兔員工。值得來體驗一下。