HangZhou Linan TuanKou ZhongAn HuiZun Hot-spring Resort

Great place to relax and enjoy hot springs and pools. The resort villas are decent size and clean. There is a selection of pools and hot springs to choose from. It is a large hilly resort so moving about requires using melex shuttle cars. It’s a shame it’s difficult to communicate with the local drivers… on multiple occasions we were not picked up or dropped off at the right stations. There is however an amazing group of interns from Indonesia who deliver excellent quality western standard service. It would be a great idea to place those interns across the resort to improve customer service experience and set a better example and customer focus to the local staff members who unfortunately sometimes lack customer service skills. Currently the international interns are mostly in the restaurants and spa, but they are most needed at the reception, hot springs, pool areas, shuttle service stations.

The staff were phenomenal! So helpful and made every effort to ensure we had the best time during our stay. The hot springs were beautiful, well maintained and clean. The only thing I would suggest is to ask about food as there are restaurants but not all of them were open on the same day.

總體感覺衹能打65分到70分 （滿分100分的話） 內部訊息不統一 政策執行也不一致 來時我到車站打電話給前台 問能不能郵寄泊車來接 前台説不能 但實際上回城的時候 接駁車直接送到了公交站 去時浪費了一個小時 因為我們是自己走路上山的 最後還是靠攜程平台的客服解決了問題 這裏向攜程表示感謝 建議獎勵客服一個大雞腿 退房的時候也沒有人告知 可以直接把房卡留在房間裏 害得我走向大唐的半路上步行回房間放卡 又浪費了不少時間 叫接駁車非常麻煩 很多時候乾等着 或者是隨機應變上車 完全看運氣 管理很有問題 坐車像搶救生艇一樣 吃飯排隊也很長 煎魚的隊就排了兩回 還沒吃到 每個温泉都要靠接駁車接送 但是園區的接駁車管理又有問題 所以每次體驗都會打折扣 房間裏面碰到了三衹蟲子 雖説能打死 但是蟲屍影響室內衞生 附近的餐飲不是很好 拉麪店都炒焦了 交通不大方便 上海來回萬花一天都在路上

房間大，服務周到，泡温泉服務周到，接駁車服務好，早餐、晚餐都不錯，環境景觀設計的不錯，射箭打高爾夫球服務周到，前台工作人員很有耐心。天然氧吧。早起登登山，晨跑一級棒。健身器材一級棒，工區休息的地方也設計的很好

湍口這家温泉山景房太治癒了！窗前欣賞層巒疊翠，所有疲憊都煙消雲散。清晨在鳥鳴中醒來，呼吸着超高負離子的空氣，真正的修身養性。絕對會再來！住房還送無限次的温泉，一邊泡温泉一邊吃浮餐，別提多愜意了，推薦👍👍

10月出遊的季節，約上好閨蜜第二次來到了滙尊度假村，山裡的景色隨手一拍都是大片，桂花飄香沁人心脾。客房服務員阿姨們滿臉慈祥有求必應，保安叔叔不僅駕車技術嫻熟還一路當我們的嚮導，餐廳的服務員一個個笑臉相迎，每到一處服務都不敷衍，讓我們感受到了賓至如歸的實際含義，閨蜜一個勁的説下次還會再來。