HangZhou Linan TuanKou ZhongAn HuiZun Hot-spring Resort

Great place to relax and enjoy hot springs and pools. The resort villas are decent size and clean. There is a selection of pools and hot springs to choose from. It is a large hilly resort so moving about requires using melex shuttle cars. It’s a shame it’s difficult to communicate with the local drivers… on multiple occasions we were not picked up or dropped off at the right stations. There is however an amazing group of interns from Indonesia who deliver excellent quality western standard service. It would be a great idea to place those interns across the resort to improve customer service experience and set a better example and customer focus to the local staff members who unfortunately sometimes lack customer service skills. Currently the international interns are mostly in the restaurants and spa, but they are most needed at the reception, hot springs, pool areas, shuttle service stations.

一家人老少出行，定了Loft房型，在錦泉苑，兩間房上下分離，主卧有獨立大門，衞生間雖然共用但是也不打擾，房間獨立泡池看山景日落，非常舒服，房間裏用品也很好，歐舒丹和戴森。 之前在某書上刷到一堆過年來因為人多吐槽酒店服務的，本來很忐忑，但是去了完全不會，遇到的每一個服務人員都很熱情，工作人員雖然都是本地的叔叔阿姨們，但是都熱情打招呼有問題立馬響應，開接駁車的幾位大叔特別穩。走的那天跟餐廳提前説了打包，結果超級熱情還額外給我們包了一大盒點心和水果讓我們開車回去路上吃。 温泉也很舒服，四木沒有開，山頂和山景都去了，晚上去的山頂泡看星星超級亮，但衹有三個池子不多，額外有乾濕蒸一起全家可以一起蒸，山景池子更多有7個，風景更好，和無邊泳池一起可玩性更強，工作日人少，零星一些客人，泡起來非常舒適。 另外重點表揚酒店早餐，太豐富了，現切火腿，麪的澆頭好幾種，現煮的生滾粥，壽司水果鮮榨果汁等，食材太實在了，一點都不含糊。

房間、環境、遊玩項目都非常不錯，尤其是温泉和射箭非常好玩！送的遊玩券還是夠用的，早餐品類和味道也都很不錯，下次有機會還會來～ 另外也表揚攜程平台的客服，非常專業、耐心，對她們的服務五星好評！