Hotel Carillon

Die Lage ist großartig und die Zimmer sind akzeptabel. Ich hatte um ein Zimmer auf der „ruhigen Seite“ gebeten, bekam aber ein Zimmer ganz vorne. Es war Freitagabend und bis 6:00 Uhr morgens wurden wir von lautem Partylärm draußen wachgehalten. Uns wurde gesagt, dass das Frühstück um 8:00 Uhr verfügbar sei. Erst um 8:30 Uhr erschien jemand und gegen 8:45 Uhr wurde es endlich serviert. Das Abendessen, das wir dort hatten, war in Ordnung.

Wir kamen um 14.40 Uhr an und wurden vom unfreundlichen Barmann darüber informiert, dass wir um 15 Uhr einchecken würden! Als wir buchten, war das Zimmer heiß und obwohl es sich um ein Budget-Hotel handelte, wirkte es wie eine Szene aus einer Jugendherberge! Sehr einfach, klein und ungepflegt! Ein 💩auf dem Boden hätte den Ort definitiv aufgeheitert! Wir saßen draußen und tranken etwas, das überteuert war. Es war so laut und heiß, dass wir erst nach 4 Uhr morgens schlafen konnten! War froh zu gehen. Positiv zu vermerken ist, dass das Frühstück in Ordnung war und die Handtücher sauber waren.

The most deceitful and unpleasant manager who hides in his office when we complained that few people did not get fed at all! They made us wait and wait and turned our heater off together rid of us as our complaint was justified by waiting staff. He told them to say he gave 10% off each meal but when I checked against the menu..it was the same!! Even the waiter was shocked. The so called manager was like nothing I have seen before! If he's not part of the family business sack him immediately , if he is I'd ask him to wash the dishes and then sack him. Didn't care a toss..

Spent a few days in Haarlem recently and stayed at the Carillon hotel at the Grote Market. The location of the hotel is very good, as the market square is attractive and historically interesting. And it’s where most people in the area gather to socialise, so there are plenty of places to eat, drink and shop. However, the hotel itself is disappointing. There is no proper reception. To book in you have to call into the restaurant which adjoins it, where one of the bar staff will deal with the paper work and then hand you a bill for the tourist tax! While I realise that the hotel is not responsible for this charge and that it’s down to the local authority, I still resent giving in to blatant extortion. Our room was at the top of two flights of stairs, the steepest I have ever encountered. And although it was clean it was also a bit run down. The electrics were very `Heath Robinson’ and there were no facilities apart from a television that didn’t work. The beds were uncomfortable and walls thin enough to hear those in the next room stomping and crashing around till the early hours. The en-suit had clearly been designed by a lunatic. It was incredibly small. You couldn’t open the shower door fully as the wash basin was in the way and you would have to be a contortionist to use the toilet. Would we stay at the Carillon again? No.