Hotels in der Nähe von Silveri Jewellers, Guelph

Bleiben Sie nicht im Travelodge. Wenn Sie sich dafür entscheiden, werden Sie enttäuscht. Komm her. Es ist außergewöhnlich sauber. Kim am Frontdesk ist einfach wunderbar. Alles ist sauber und kürzlich renoviert. Sie können ihnen sagen, dass sie noch Hotelpersonal haben, das sich kümmert. Ich hoffe wirklich, dass sie gut behandelt werden!

***** WORST CUSTOMER SERVICE EVER ***** I have now witnessed the most incompetent guest service at a hotel ever. My background is Hotels. I worked at Claridges one of the most prestigious five star hotels in London England with Gordon Ramsey as our executive chef. I also worked as the head concierge at The Rimrock Resort Hotel in Banff as some examples. We were trained properly to go above and beyond a guests expectations. Upon arrival we waited over two and a half hours to get checked in as we were the only ones there at the time. Unfortunately due to the horrible management of this property they left a new team member on the front desk that had only been working there for a week. (complete failure on their part) He was absolutely lost and even said while he was dealing with me that he was going to have a heart attack or commit suicide after his shift. He was so flustered trying to get any kind of help from management on the phone. Finally the night auditor showed up and was able to check-in the backlog of guests sitting around the lobby. We had a confirmed booking for 2 Queens beds and upon our arrival into our room it was a king and sofa bed. I went back down to the lobby and they said that they would deal with it in the morning as the manager would get back to me about the room and our experience the night before. (I'd also just had back surgery 5 weeks prior) Our rate for the two Queens was 169 per night. After a Week (not the next day as promised) I finally received a call from the hotel operations manager Nalini Cackryanathen about my experience. She explained I would also not qualify for the 169 as we had a king bed and would have to pay 229 instead? ***? WE BOOKED AND HAD CONFIRMED TWO QUEEN BEDS with a confirmation number. In the end they offered a free night voucher to the hotel - NO CHANCE WE WILL GO BACK EVEN FOR FREE. I asked for the owners email so I could explain what is going on in his hotel and they refused saying he's not hands on and isn't really interested in the daily operations of his property? 🤯 I guess it comes from the top down!

Es war toll dort zu bleiben. Die Mitarbeiter waren nett, und das Zimmer war sauber genug. Ich würde gerne wieder bleiben!

I am surprised by the decent reviews this hotel gets. I have stayed at many Four Points hotels before and they are usually a very lovely stay. This hotel has been the worst stay I’ve had in a long time. I did not make use of the facilities, such as the pool, but shuttle was not available, neither was the continental breakfast. Immediately upon checking in and getting to my room, I went straight back down to the front desk to ask for disinfecting wipes for common surfaces in my room. The doors, particularly the bathroom door, was visibly dirty, the bathroom surfaces (if they had been wiped) looked like they were wiped with a dirty cloth. The walls had not been wiped down and had questionable dirty spots on them, as well as hair. There was hair in my shower. The switch for the light beside my bed hadn’t been wiped and the lights themselves were visible dusty. Cupboards were dirty. USB charging port did not work and the fridge did not keep my bottle of water cold. If it wasn’t 1am I would have asked for a different room. Front reception staff did not offer to remedy the situation and were very mildly apologetic. During Covid times, if they are clearly not wiping visibly dirty high touch surfaces, what other protocols are they not following? This was my first trip home in two years and it was for a family emergency. I had high expectations for safety standards. At check out early the next morning; after not being able to get a complimentary breakfast, as per my booking, I voiced how disappointed I was with the cleanliness of my room, and staff told me that since I had booked through a third party they could not offer a price adjustment but if I wanted to order a breakfast from their restaurant there was 10 minutes left to do so.. after I had checked out and was about to be picked up. Based on the cleanliness of my room, I would not be interested in ordering anything from their restaurant. Disappointing stay/service. I would not recommend this hotel unless you don’t care and just need a bed to sleep in.

My family had a very pleasant stay at this place last night. Upon receiving check in confirmation by text, we were surprised by a free upgrade from a standard room to a standard + den room. It’s perfect for our family of 3. We love the unit and its decor, it was spacious and clean. Best part: it’s equipped with everything from TV, fridge to small oven, dishwasher, even has washer and dryer! Much more convenient for family stay in comparison to other traditional hotel! Paid for private parking which was underground, it’s perfect since we arrived on the night of a snowstorm and had to leave early 6:30am next day for a sport meet. Had a small issue upon arrival as we couldn’t get room to open with the key app. Property management Varun got it fixed remotely within minutes. We recommend this place and our family would definitely stay here again when visiting Waterloo!