Name: Somerset Haizhu Hotel Residence Guangzhou
Address: Block C, Hopson Mall, No. 164, Diejing Road, Haizhu District, Guangzhou, Guangdong, China, Block C, Hopson Mall, No. 164, Diejing Road, Mainland, China
Rating: 4.5

NORBERT MARTIN OLIVARES

Deluxe-Studio-Apartment

Aufenthalt im 12. 2023

Familie

10 Bewertungen

3.7/5

Gepostet am 31.12.2023

Alles war in Ordnung. Nur die Location des Hotel ist nicht Perfekt, es ist ein bisschen weit weg von U-Bahn.

Antwort der Unterkunft: Dear guests, we extend our sincere greetings to Guangzhou Shengjie Haizhu Center Service Apartment. The apartment is adjacent to the Pazhou commercial district and Guangzhou Tower, and is a 10 minute taxi ride from the subway entrance. Guangzhou Shengjie Haizhu Center Service Apartment has always been committed to providing guests with thoughtful and comfortable living spaces at home. We sincerely hope that you can give us the opportunity to present a different travel experience for you once again. Once again, we deeply apologize for the poor parking experience you had. Wishing you a happy life! guest service manager

Anonymer Benutzer

Deluxe-Studio-Apartment

Aufenthalt im 10. 2022

Anderes

3 Bewertungen

3.2/5

Gepostet am 5.10.2022

Das Zimmer ist komplett möbliert und ordentlich und bietet einen sehr angenehmen Aufenthalt. Allerdings war die Servicequalität des Restaurantkellners nicht gut. Wir kamen an diesem Morgen um 10:00 Uhr zum Frühstück im Restaurant an. Auf Wunsch des Kellners zahlten wir jeweils 50 Dollar für das Frühstück und hatten nur ein ganz normales Frühstück. Nachdem wir genommen hatten die „eine“ Mahlzeit, der Kellner. Sie fingen an, das gesamte Essen wegzunehmen, ohne uns zu fragen, ob wir noch etwas essen wollten, und sagten den Gästen nie, dass das Frühstück nur bis 10:00 Uhr serviert wurde. Da uns der Restaurantkellner das Frühstück in Rechnung stellte, sollte er uns vor dem Abholen das Essen ausklingen lassen oder den Bewohnern vor der Abrechnung klarmachen, dass das Frühstück nur bis 10:00 Uhr serviert wird! Überfordern Sie nicht, ohne es deutlich zu machen!

OriginaltextÜbersetzt von Google

Antwort der Unterkunft: Sehr geehrte Kunden! Unser Ziel ist es, den Gästen einen komfortablen Aufenthalt und den besten Service zu bieten. Vielen Dank für Ihr wertvolles Feedback. Ihre Kommentare und Vorschläge werden uns dabei helfen, das hohe Niveau unserer Serviceeinrichtungen weiter zu verbessern und aufrechtzuerhalten, sodass unsere Dienstleistungen immer besser werden Perfekt. Ich hoffe, wir sehen uns beim nächsten Mal.

Joshua Wah Ern

Executive-Suite (2 Zimmer)

Aufenthalt im 12. 2024

Familie

2 Bewertungen

5.0/5

Hervorragend

Gepostet am 18.12.2024

Apartment was clean. Breakfast was very nice, had a mix of Western and Chinese food. Upon check-in, apartment had amenities such as soap, lotion, conditioner, body wash, shampoo, laundry detergent, bottled water and some other toiletries. Bed was comfortable. Location is very near Wanda Plaza and Hobson Plaza shopping centre, so food, convenience stores and grocery is very convenient.

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6/7

Antwort der Unterkunft: Dear guests, we sincerely appreciate your choice of staying at Guangzhou Shengjie Haizhu Center Serviced Apartment and your precious time spent sharing your stay experience with us. We are delighted to note that you have acknowledged our efforts and provided us with favorable reviews. Guangzhou Shengjie Haizhu Center Service Apartment is situated in the heart of the Guangzhou Avenue South commercial corridor, surrounded by dining, entertainment, shopping and cultural and leisure facilities. Each room is furnished with a fully-equipped kitchen, an all-in-one washer and dryer, and a high-quality home theater system, making it an ideal choice for both business and leisure travels. We earnestly hope that Guangzhou Shengjie Haizhu Center Service Apartment will remain your top choice when staying in Guangzhou. Wishing you a blissful life~

xHan5jyzz@p

Deluxe-Studio-Apartment

Aufenthalt im 12. 2024

Pärchen

8 Bewertungen

5.0/5

Hervorragend

Gepostet am 8.12.2024

Overall a great experience of staying at Somerset hotel. The staff can speak English, check-in and check-out processes were smooth. The room itself was very comfortable with daily cleaning. There are 2 shopping malls right outside the hotel.

Übersetzen

Antwort der Unterkunft: Dear guests, we sincerely appreciate your choice of staying at Guangzhou Shengjie Haizhu Center Serviced Apartment and your precious time spent sharing your stay experience with us. We are delighted to note that you have acknowledged our efforts and provided us with favorable reviews. Guangzhou Shengjie Haizhu Center Service Apartment is situated in the heart of the Guangzhou Avenue South commercial corridor, surrounded by dining, entertainment, shopping and cultural and leisure facilities. Each room is furnished with a fully-equipped kitchen, an all-in-one washer and dryer, and a high-quality home theater system, making it an ideal choice for both business and leisure travels. We earnestly hope that Guangzhou Shengjie Haizhu Center Service Apartment will remain your top choice when staying in Guangzhou. Wishing you a blissful life~

Devdash

Deluxe-Studio-Apartment

Aufenthalt im 11. 2024

Business

87 Bewertungen

4.5/5

Großartig

Gepostet am 10.11.2024

Hotel at perfect standard.. Friendly staff... Rooms r big and tidy.. Free upgraded to bigger room. With canton tower view.... Sauna, steam, gymnasium are very good and clean... Well equipped.... Breakfast is also OK.. Not bad for 68 RMB.... Though trip.com has mentioned 100 RMB...

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6/13

Antwort der Unterkunft: Dear guest, thank you for choosing to stay at Guangzhou Shengjie Haizhu Center Service Apartment and taking the time to share your stay experience with us. We are pleased to see your recognition and positive feedback towards us. Guangzhou Shengjie Haizhu Center Service Apartment is located in the center of Guangzhou Avenue South Commercial Corridor, with complete catering, entertainment, shopping and cultural leisure facilities around. Each room is equipped with a fully equipped kitchen, a washing and drying machine, and a high-quality home theater system, making it an excellent choice for your business travel and leisure vacation. We sincerely hope that Guangzhou Shengjie Haizhu Center Service Apartment can become your first choice for living in Guangzhou. Wishing you a happy life~

Gastnutzer

Deluxe-Studio-Apartment

Aufenthalt im 10. 2024

Business

1 Bewertungen

1.0/5

Gepostet am 4.11.2024

My experience in this hotel was horrible, the noise level is ridiculous. I got no sleep whatsoever and I needed to wake up early everyday for the canton fair. The staff were incredibly rude. They wanted to charge me for "cleaning" my room 138 rmb because I accidentally spilled a soup in my room. The room was absolutely dirty to begun with. They also charged me 4k rmb JUST to reserve and another 4k rmb to PAY the hotel once I arrived in total a little more then 8K rmb and my bank doesn't return the deposit until 30 days after so that was money I wasn't going to be seeing anytime soon and I depended on my card money to get around.

Übersetzen

Antwort der Unterkunft: Dear guest, it was a great pleasure having you stay at Somerset Haizhu Centre Guangzhou Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and suggestions for improvement to the room hygiene, design and service. We will certainly take them into account when we review with the respective team members. We seek your patience and understanding as these improvements may require time to be implemented. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Matt Wang Guest Service Manager

Liloa

Deluxe-Studio-Apartment

Aufenthalt im 10. 2024

Pärchen

5 Bewertungen

5.0/5

Hervorragend

Gepostet am 7.10.2024

The location is perfect, the room are huge and clean. The front desk can speak english and are very polite and helpful. The breakfast is really good, I asked for a french omelette with oignons and tomatoes. The chef did it perfectly. Just one small problem:the room in front of me, a man was always whistle and I could not sleep, I asked the front desk and they asked him to stop but the second and third day. He continued. I think that he lives there because they can rent for a month. I highly recommend you to book with breakfast, the bed are confortable. I will definitely come back next tome in the same hotel

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Antwort der Unterkunft: 尊敬的賓客，感謝您選擇下榻廣州盛捷海珠中心服務公寓，並在此花寶貴的時間與我們分享您的入住體驗。我們很高興看到您對我們的認可，並給予了我們好評。廣州盛捷海珠中心服務公寓位於廣州大道南商業走廊的中心，周邊餐飲、娛樂、購物及文化休閑配套完善。每間客房均配備設施齊全的廚房、洗烘一體機以及高品質家庭影院系統，是您商務出行和休閑度假的絕佳選擇。我們衷心希望廣州盛捷海珠中心服務公寓能夠成為您旅居廣州的首選之地。祝您生活愉快~

Musa

Deluxe-Studio-Apartment

Aufenthalt im 9. 2024

Familie

8 Bewertungen

5.0/5

Hervorragend

Gepostet am 19.10.2024

The hotel is at great location, there are lots of shopping mall , eateries there. Wanda is also nearby. The hotel facilities are also very good, with refrigerator, microwave oven, conduction plate, washing machine with detergent also. One thing that needs improvement is breakfast, though it was good but not as great as in other brands. Canton tower can be seen from the window. The hotel also has children playing area, billiard room and gym facilities.

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Antwort der Unterkunft: 尊敬的賓客，感謝您選擇下榻廣州盛捷海珠中心服務公寓，並在此花寶貴的時間與我們分享您的入住體驗。我們很高興看到您對我們的認可，並給予了我們好評。廣州盛捷海珠中心服務公寓位於廣州大道南商業走廊的中心，周邊餐飲、娛樂、購物及文化休閑配套完善。每間客房均配備設施齊全的廚房、洗烘一體機以及高品質家庭影院系統，是您商務出行和休閑度假的絕佳選擇。我們衷心希望廣州盛捷海珠中心服務公寓能夠成為您旅居廣州的首選之地。祝您生活愉快~

Gastnutzer

Deluxe-Studio-Apartment

Aufenthalt im 9. 2024

Business

42 Bewertungen

5.0/5

Hervorragend

Gepostet am 16.9.2024

My 4th stay, cozy & clean. 10 mins to TianHe district. Front desk is polite & helpful, thanks to Kiwi.

Übersetzen

Antwort der Unterkunft: 尊敬的賓客，感謝您選擇下榻廣州盛捷海珠中心服務公寓，並在此花寶貴的時間與我們分享您的入住體驗。我們很高興看到您對我們的認可，並給予了我們好評。廣州盛捷海珠中心服務公寓位於廣州大道南商業走廊的中心，周邊餐飲、娛樂、購物及文化休閑配套完善。每間客房均配備設施齊全的廚房、洗烘一體機以及高品質家庭影院系統，是您商務出行和休閑度假的絕佳選擇。我們衷心希望廣州盛捷海珠中心服務公寓能夠成為您旅居廣州的首選之地。祝您生活愉快~

ferrari riccardo

Deluxe-Studio-Apartment

Aufenthalt im 7. 2024

Business

1 Bewertungen

4.0/5

Sehr gut

Gepostet am 18.7.2024

Great location above a shopping mall and next to another shopping mall with lots of choices on food and shopping. The rooms are spacious and quite clean eith amenities like washing machine, iron and even a small kitchen if the guest needs to cook. I reccomend it if you are staying near haizhu.

Übersetzen

Antwort der Unterkunft: Dear guests, thank you for choosing to stay at Guangzhou Shengjie Haizhu Center Serviced Apartment and taking the time to share your stay with us. We are glad to see that you have recognized us and have given us good reviews. Guangzhou Shengjie Haizhu Center Service Apartment is located in the center of Guangzhou Avenue South commercial corridor, the surrounding dining, entertainment, shopping and cultural leisure facilities. Each room is equipped with a fully equipped kitchen, all-in-one washer and dryer and a high-quality home theater system, making it the perfect choice for both business and leisure trips. We sincerely hope that Guangzhou Shengjie Haizhu Center Service Apartment will be your first choice to stay in Guangzhou. Wish you a happy life~

Narantungalag

Deluxe-Studio-Apartment

Aufenthalt im 11. 2024

Familie

22 Bewertungen

5.0/5

Hervorragend

Gepostet am 2.12.2024

breakfast is nice

Übersetzen

Antwort der Unterkunft: Dear guests, we sincerely appreciate your choice of staying at Guangzhou Shengjie Haizhu Center Serviced Apartment and your precious time spent sharing your stay experience with us. We are delighted to note that you have acknowledged our efforts and provided us with favorable reviews. Guangzhou Shengjie Haizhu Center Service Apartment is situated in the heart of the Guangzhou Avenue South commercial corridor, surrounded by dining, entertainment, shopping and cultural and leisure facilities. Each room is furnished with a fully-equipped kitchen, an all-in-one washer and dryer, and a high-quality home theater system, making it an ideal choice for both business and leisure travels. We earnestly hope that Guangzhou Shengjie Haizhu Center Service Apartment will remain your top choice when staying in Guangzhou. Wishing you a blissful life~

SEYED JAFAR

Deluxe-Studio-Apartment

Aufenthalt im 6. 2024

Business

8 Bewertungen

5.0/5

Hervorragend

Gepostet am 15.6.2024

Very nice and clean , everything’s are perfect. Stuff helpful and polite. I advise you this hotel and also I coming back definitely again.

Übersetzen

Antwort der Unterkunft: 尊敬的賓客，感謝您選擇下榻廣州盛捷海珠中心服務公寓，並在此花寶貴的時間與我們分享您的入住體驗。我們很高興看到您對我們的認可，並給予了我們好評。廣州盛捷海珠中心服務公寓位於廣州大道南商業走廊的中心，周邊餐飲、娛樂、購物及文化休閑配套完善。每間客房均配備設施齊全的廚房、洗烘一體機以及高品質家庭影院系統，是您商務出行和休閑度假的絕佳選擇。我們衷心希望廣州盛捷海珠中心服務公寓能夠成為您旅居廣州的首選之地。祝您生活愉快~

vip78

Deluxe-Studio-Apartment

Aufenthalt im 10. 2024

Business

12 Bewertungen

4.0/5

Sehr gut

Gepostet am 19.10.2024

The hotel is connected to a mall which is very convenient with eateries and a supermarket. The hotel itself is nice and clean. Staff are courteous and polite. But there is a lack of English speaking. There should be more efficient or fluency. Knowing this is part of Ascott, Somerset group they should have more English speaking.

Übersetzen

Antwort der Unterkunft: 尊敬的賓客，感謝您選擇下榻廣州盛捷海珠中心服務公寓，並在此花寶貴的時間與我們分享您的入住體驗。我們很高興看到您對我們的認可，並給予了我們好評。廣州盛捷海珠中心服務公寓位於廣州大道南商業走廊的中心，周邊餐飲、娛樂、購物及文化休閑配套完善。每間客房均配備設施齊全的廚房、洗烘一體機以及高品質家庭影院系統，是您商務出行和休閑度假的絕佳選擇。我們衷心希望廣州盛捷海珠中心服務公寓能夠成為您旅居廣州的首選之地。祝您生活愉快~

Kanitsah

Deluxe-Studio-Apartment (2 Betten)

Aufenthalt im 9. 2024

Business

2 Bewertungen

5.0/5

Hervorragend

Gepostet am 18.9.2024

It is a hotel that I come to stay every time I come to work and rest in Guangzhou. The room is clean and very new. The service staff is very caring and attentive. The maid is very good at cleaning. I recommend this place. Next time I will stay here again and recommend my friends who are travelling to Guangzhou to stay here

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Antwort der Unterkunft: 尊敬的賓客，感謝您選擇下榻廣州盛捷海珠中心服務公寓，並在此花寶貴的時間與我們分享您的入住體驗。我們很高興看到您對我們的認可，並給予了我們好評。廣州盛捷海珠中心服務公寓位於廣州大道南商業走廊的中心，周邊餐飲、娛樂、購物及文化休閑配套完善。每間客房均配備設施齊全的廚房、洗烘一體機以及高品質家庭影院系統，是您商務出行和休閑度假的絕佳選擇。我們衷心希望廣州盛捷海珠中心服務公寓能夠成為您旅居廣州的首選之地。祝您生活愉快~

Yong Hin

Executive-Suite (1 Zimmer)

Aufenthalt im 8. 2024

Business

17 Bewertungen

3.0/5

Gepostet am 1.9.2024

Big rooms and kitchen, but kitchenwares are not clean and the cleaner does not wash them during daily cleaning

Übersetzen

Antwort der Unterkunft: Dear _TSUS674693f**** it was a great pleasure having you stay at Somerset Haizhu Centre Guangzhou Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and suggestions for improvement to the room hygiene, design and service. We will certainly take them into account when we review with the respective team members. We seek your patience and understanding as these improvements may require time to be implemented. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Matt Wang Guest Service Manager

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