Just Stay Resort

My room was a luxurious suite with private bath tub (around hkd 3000 for two nights including breakfast). Hardware is definitely exceptional. However when it comes to service it is below standard: 1) front desk - service was poor without any greetings such as bell boy. Front desk officers were unhappy without any eye contact when they talk to you. No hospitality at all; 2) breakfast - the quality both food and service were not up to a 4 or 5 star service. Table was not clean, staffs were almost unfriendly, except one female manager and one staff, all staffs were rushing their task and unwelcoming. I believe the hotel management need to motivate their staff ,otherwise, people won’t come again. 3) Amnenties - room is a luxurious suite with private bath tub, massage chair, kitchen , dining table and queen bed. The tub was not very clean, with water splitting . Such a waste as their service was not meeting the standard of what it is expected to be a 5- star resort. (The environment, garden were nicely decorated indeed) The Hot Spring pool is well known but I have’s try so cannot comment. I won’t come to this resort again, if the service of the hotel haven’t improved. And I won’t recommend travelers with kids who is looking for a family friendly and good service resort. P.S.: Parking spaces were spacious and free

The hotel and the location are outstanding. Just a remark about the buffet at night and the breakfast, the food is too local for this kind of hotel rate. for that night price (1200+ RMB), I would appreciate a more "fresh" night buffet" and a more balanced " asian / foreigner breakfast". coffee is good, juice is processed, asian food is like an average buffet, foreigner side has just basic bread. If you're looking to stay in this very nice hotel, just eat outside. Hot spring is also very nice, many choice of pools.

房間夠大，獨立温泉池也不錯，環境清新，吃東西附近很多農莊，特別推薦桃姐農莊，性價比超高，開車從酒店出去大約十分鐘左右。 重點講一下，這裏的服務態度確實不錯，辦理入住的時候有前台的小聰，給予了很多指引，而且知道我們是親子游，他還幫忙申請了活動的優惠，入住的時候有什麼不明白的，我都微信隨時問他，他都馬上回復。入住的時候，我還看到官網有特價推薦，再考慮下次週末或者假期再來休閑度假。