Pramanpol
25. Dezember 2024
I booked this hotel because of airport transfer facility even I review many complain from other gusts. DONT BOOK this hotel because of airport transfer facility because it is not operate in this hotel. Front staffs are not only unfriendly but also no maner and they will not servie you as a guest but they service like we stay in the hotel for free. They call me to get the room as "Hey hey" I met 2 same front satfs in 2 days. They can help you only saying No, No, No and No,
I did book a non smoking room and I am allergic to smoking. when I ask front staff to confirm non smoking room, a guy said No rule in this hotel to service non smoking room. I show thwm my booking room type and ask them the hospital will be responsible for cost of hospitalization in case I get Asthamatic attack from smonkeing. Both staff say NO.. Anyone who allergic to the smoking, PLEASE do not book this hotel and see my photos what I found in this hotel non smoking room. I requested airport transfer and Front staffs response me with upset faces that I should know simple room is not compentory airport transfer service. I told them I cam pay and they said NO even I want to pay. They communcate with me by google translate and when I asked to add to my wechate and let them send all message they sent me before to wechate. They refuse to do. I ask to meet the duty manager and they told me even all hotels in this world always have duty manager but NO in their hotel. I did ask to add wechat and send me all message they told but they deny and they don't care when I told them I will report to the hotel management. They say "WELCOME" Fially I went to the airport by DiDi with cost is 14.99 RMD not 20 or 100 RMB as other gusts paid to the hotel. I will call 1234 to report this hotel and send official complain to the agency. Airport pick up and transfer facility and nonsmoking room should removed from this hotel. Pease do not book this hotel because of cheap price. The htel staff habits is cheaper than hotel price
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