New Century Hotel

Ich kann dieses Hotel auf keinen Fall empfehlen, das Bett ist voller Wanzen, die Kakerlaken sind wirklich überall, sie wandern über einen hinweg, die Decken sind schmutzig und haben eine gelbliche Farbe. Es gibt kein warmes Wasser. Selbst umsonst würde ich keine Nacht verbringen. Es wird eine Beschwerde eingereicht (Video + Fotos zur Unterstützung). Ich hänge einige Fotos an, da ich das Video nicht einfügen kann.

Dieses Mal war ich mit meinem 3-jährigen Kind dort, daher wollte ich bei der Auswahl eines Hotels eine gute Verkehrsanbindung und ein großes Zimmer. Beim Einchecken bot das Hotel ein Zimmer-Upgrade und Frühstück an. Das Zimmer war groß und komfortabel und das Frühstück war auch gut. Der Preis ist großartig und Transport und Einkaufen sind sehr praktisch. Wenn Sie in einer oberen Etage wohnen, genießen Sie einen freien Blick auf die gesamte Stadt Huadu.

The hotel is awaiting closure, what a pity, sorry to the hotel staffs who putting up smiling faces despite knowing their jobs is about to go

It is quite old hotel. The room look old but clean. I like the big size of the room with very cheap price. It also close to the Metro station only 1 minute walk. It is very close to Guangzhou North station make me easy to catch the high speed train to other city.

Room is big and full of amenities, the building is showing its age though.

This hotel doesn't deserves to be listed on any website as it's more of a scam than a legitimate business. The hotel advertises that it has a Pool, in reality its not operational. The hotel advertises that it has a Gym, in reality it's not operational. The hotel advertses on multiple websites including Trip.com that it has a WESTERN restaurant, in reality it's not operational. The building is in dilapidated condition with water leaking from multiple places. The fridge was stinking ans extremely dirty. Our one room ac did not go below 26 degree throughout our stay and other did not go below 34 degree Celsius. Bad product and maintainance is one thing but more than that the attitude and approach of the hotel's management towards customers is appalling at best. We were denied more than 2 water bottles even on insisting that we would be happy to pay for it. We booked multiple rooms and our friend was put in a room next to a room of which entire floor was taken off. We checked out a day earlier as it was all very unbearable no matter how hard we tried to adjust. Even with so many reported issue that hotel did not had the courtsey to even offereing an apology. Here we would like to also mention that Trip.com has no leverage or say on hotels whatsoever in resolving any issue regarding refund. We were insulted further by being offered buy a refund of CYN 50 for all the trouble they made us go through. We had awesome expereinces in all the hotels and places in China except this unfortunate place. Very bad service and cheat attitude of the hotels management. They only care about their payment and not customer expereince. No wonder there ratings are so low across all the booking platforms.