Amasej
30. September 2024
Overall, our stay at the hotel was pleasant, but there are areas that require improvement.
Positives:
1. Exceptional Staff: Ivan is truly outstanding. My wife faced some medical issues during our stay, and Ivan went above and beyond, providing exceptional care and support, which greatly enhanced our experience.
2. Spacious Room: The room was large, clean, and featured a beautiful bathroom and dedicated office space. The view was fantastic, overlooking the cityscape.
3. Prime Location: The hotel is centrally located, offering easy access to major attractions and stunning views of Guangzhou’s skyline.
Areas for Improvement:
1. Housekeeping: We stayed for two nights, but housekeeping only serviced our room once, which was disappointing.
2. Breakfast Experience: While the breakfast selection was fine, the area was overcrowded, and the atmosphere felt less upscale compared to more prestigious hotels.
3. Pool Facilities: The pool is quite small and was crowded with children, making it noisy and not relaxing. Additionally, the requirement to wear swim caps and the chaotic atmosphere detracted from the experience.
In summary, while the hotel has many positives, addressing these concerns would significantly enhance the guest experience.
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