Keymore Art Residence Hotel

I booked this hotel despite knowing it’s a bit far from the city center, typically requiring a 45-minute to 1-hour cab ride or a 1.5-hour journey by metro (there are two metro stations nearby). After calculating the cost savings of staying here and using cabs versus staying downtown, I found it worth it. That said, if you’re on a tight schedule, the location might not be ideal. One of the main reasons I chose this place was its newness, spaciousness, and the inclusion of a washing machine, which is essential for longer stays. However, since the property is newly established, many nearby F&B options are still under construction, especially around the hotel area. That said, there are nearby malls like Wanda Mall where you can find food and other necessities. A café and a mini-mart are already operational, and the area might become livelier in a few months. Cleanliness: I have to put it out there that I am particular when it comes to cleanliness. While the hotel is clean overall, there seems to be a lack of consistent training for the housekeeping staff. For instance, despite the initial unclean room being promptly addressed and replaced, I noticed a pile of hair/dust in one spot from Day 4 until the end of our stay—it remained untouched. I do hope that the cleaning staff would take extra precautions and being more thorough during their rounds. Overall, the cleaning staff were friendly and apologetic when reminded, but it would have been better if the cleaning was consistently thorough without needing reminders (almost on a daily basis). Amenities: I appreciated the Bluetooth speaker in the bathroom—it was a nice touch and made my stay more enjoyable. However, I did have an issue with the towels. While they were new and clean, I wished they had better quality. The towel piles would shed and stick to my body and face after use, which was frustrating. I hope this is something the hotel can address in the future. Service : The service has its highs and lows, but I will still give it a 5 as the staffs are friendly and apologetic for the issue caused. For instance, when we initially received an unclean room, the staff promptly moved us to a clean one and offered complimentary breakfast (though we didn’t end up using it). The hotel’s service WeChat was efficient, and staff responded quickly to requests. However, there were a few hiccups. For example, when we requested detergent and later asked for extra water upon delivery, the staff appeared slightly taken aback and commented on why we didn’t request both at the same time. While it might have been a minor misunderstanding, the comment and attitude felt unnecessary. One major inconvenience was the WiFi, which went down twice during our stay—once for an entire day. This was especially frustrating as I was on a work trip and had to rely on roaming, which incurred additional charges. While the staff apologized and reimbursed us, stable WiFi is essential and should be a priority. Overall, this hotel offers good value for money if you don’t mind the distance. I do hope that the hotel will have a better cleaning SOP in future.

在平台上看了好久，才選定了他家的套房，果然沒令我們失望，環境很好，乾淨又衞生，設施也很贊。房間很寬敞，帶兩個大孩子來考試的，剛好可以讓他們好好複習！停車也很方便，有地下停車場，免費的！周邊還有萬達廣場，買東西也很方便！不是託兒，這次確實是訂到心儀的酒店啦！還收穫了我家仔仔送的驚喜花束，此行甚是開心！

温馨舒適的房間，服務很貼心，是一個很值得推薦的旅行港灣， 這酒店讓在外的人，感受到歸家的感覺：這裡有住家的可口飯菜，這裡有温馨如家的環境，還有那周到齊全的全天候服務，每次出差 我都會來這裏。