Beliebte 4-Sterne-Hotels in Groß-Gerau

I have stayed at this hotel countless times solo and with a group as big as 30 plus people. NEVER AGAIN. My organization(s) have in the past used exclusively Best Western through the USA and around the World again...NEVER AGAIN. WE HAVE BEEN IGNORED The anti American Night clerk who was not German but Middle Eastern that did not understand English that was rude and yelling at myself and two women when all we were trying to tell him is that we needed to pay. I was there for a sporting event and was wearing a loud USA Jacket basically and American flag. He ask me why I was speaking English, then told the women as they were explaining to him what we needed ...he stated that he is ”MASTER and this is not America and they need to be quiet.” They were not even talking to him. He offended them, scared the children that were there and angered myself and another man that was there again trying to pay our Bill. Ileft due to the fact he obviousky was upset that we woke him up from his slumber at 1115pm. I asked him for his name said it was none of my business. I reported this to Bookings tried to get a person to talk to and as I got to send part to talk to someone it blocked and lock me out of talking to someone. This I am taking to corparate and letting everyone and anyone know of this. 90% of the Guest at that hotel were there for the same event as us. And we do this several time a year. I have stayed at this hotwl several times through the decades BUT NEVER AGAIN. THE PEOPLE That I talked to this am about this basically did nothing and blamed it on a different entity company that runs the hotel at night. TERRIBLE CUSTOMER SERVICE. In his regard and in their regard in rectifying this. The Gemtle man was not German but middle eastern decent with very broken English amd obviously did not understand what we , I was trying to do. I told the day people what happened even left a message for management. It has been 4 nights 3 days since this has happened and I have yet to get a reply to my complaint inquiry. The other 6 people there that witnessed this have heard nothing either. I guess it is not important so BestWestern has lost my business from andy and all possible Hotel stays throughout the World.

Hotel Adler besticht durch eine zentrale Lage in Groß-Gerau, nur 10 Autominuten entfernt von: Ostpark und Horlachgraben. Dieses Hotel mit 4 Sternen ist 24,5 km von Gateway Gardens und 8,4 km von Kiawah-Golf-Park entfernt.Nutz das große Angebot an Freizeiteinrichtungen, wie zum Beispiel: Innenpool und Sauna. Dieses Hotel bietet auch kostenloses WLAN, ein Hochzeitsservice und Unterstützung bei der Tourenplanung/beim Ticketerwerb.Genieße Mittagessen oder Abendessen bei einem Restaurant dieses Hotels. Oder bleib gemütlich auf deinem Zimmer und nutz den Zimmerservice. Lass deinen Tag bei einem Drink an der Bar/Lounge ausklingen. Gegen Gebühr wird täglich von 07:00 Uhr bis 09:00 Uhr ein Frühstücksbuffet angeboten.Zum Angebot gehören kostenlose Zeitungen in der Lobby, ein Textilreinigungsservice und mehrsprachiges Personal. Für Veranstaltungen stehen folgende Einrichtungen zur Verfügung: ein Konferenzzentrum und 3 Tagungsräume.Fühl dich in einem der 60 Zimmer, die Minibar und einen LED-Fernseher bieten, wie zu Hause. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Satellitenempfang. Es sind eigene Badezimmer mit Duschen vorhanden, die über kostenlose Toilettenartikel und Haartrockner verfügen. Zur Austattung gehören Schreibtische und separate Sitzecken; die Zimmer werden täglich sauber gemacht.