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Verifizierte Bewertungen
Lage9.0
Ausstattung8.6
Service9.3
Sauberkeit9.2
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Negative Bewertungen(4)
Havanana
Deluxe Doppelzimmer
Aufenthalt im Febr. 2025
Business
13 Bewertungen
8.0/10
Sehr gut
Bewertung vom 29. März 2025
Das Hotel ist ganz neu und die Lage ist sehr praktisch. In der Nähe gibt es einen lokalen Lebensmittelmarkt. Das Zimmer ist gut, auch wenn es recht klein ist, aber für ein oder zwei Personen gut genug.
In der Lobby gibt es kostenlos frisch gebrühten Kaffee.
Original anzeigenÜbersetzt mit Google
Antwort der Unterkunft: Hallo Havanana, vielen Dank für Ihr Feedback! Wir freuen uns, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben und die Lage, insbesondere mit dem nahegelegenen Lebensmittelmarkt, als günstig empfanden. Schön zu hören, dass Sie das Zimmer so komfortabel fanden. Wir freuen uns auch, dass Ihnen unser kostenloser frisch gebrühter Kaffee in der Lobby gefallen hat. Wir danken Ihnen sehr für Ihre Unterstützung und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Vielen Dank, die Hotelleitung
Pavel Y.
Zimmer
Aufenthalt im Febr. 2025
Pärchen
4 Bewertungen
9.0/10
Großartig
Bewertung vom 5. März 2025
Das Hotel ist neu, modern und liegt im historischen Zentrum von Georgetown, wo Sie bequem durch die farbenfrohen Straßen schlendern und Einkaufszentren finden können.
Das Personal ist freundlich, die Lobby ist gemütlich und duftet angenehm. Kaffee, Tee und Wasser gibt es kostenlos.
Zu den Minuspunkten gehörte, dass alle Steckdosen in unserem Zimmer nicht funktionierten und wir unsere Handys nicht aufladen konnten. Das Hotelpersonal rief umgehend einen Handwerker und tauschte unser Zimmer schließlich gegen dasselbe mit Fenster aus. Ein weiterer großer Minuspunkt war, dass der Pool während unseres zweitägigen Aufenthalts nicht funktionierte. Das war uns sehr wichtig, da wir uns für ein Hotel mit Pool entschieden hatten.
Original anzeigenÜbersetzt mit Google
Antwort der Unterkunft: Hallo Payel, vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben. Gleichzeitig freuen wir uns, Ihre Erwartungen an Service und Qualität erfüllt zu haben. Das positive Feedback unserer Gäste motiviert uns, unseren Service weiter zu verbessern. Wir freuen uns darauf, Sie bald wieder begrüßen zu dürfen. Vielen Dank. Die Hotelleitung.
GH Phua
Deluxe-Zimmer (2 Betten)
Aufenthalt im Apr. 2025
Familie
14 Bewertungen
10.0/10
Hervorragend
Bewertung vom 12. Mai 2025
The location is fabulous, a lot of shop lots. Easy to find the local food 👍👍
Not far from Penang Airport.
We walk to Chew Jetty and 1st Avenue
Übersetzen
6/14
Antwort der Unterkunft: Hi Phua. Thank you for sharing your recent stay experience with us. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in terms of service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again in the near future. The Management.
Mhsw
Superior Zimmer mit zwei Einzelbetten
Aufenthalt im Apr. 2025
Pärchen
2 Bewertungen
8.5/10
Sehr gut
Bewertung vom 18. Mai 2025
Modern and clean hotel. The staff very friendly and helpful including house keeper. Water dispenser on every floor. Free coffee and tea 24hrs. Near the hawker and market.
Übersetzen
Antwort der Unterkunft: Hi Sir/Madam. Thank you for sharing your thoughts on your recent stay. We are glad you enjoyed your stay. Your kind compliments shall be shared with the team for encouragement to continuously improve the quality of our services. If you do have a chance in returning, we'll be more than happy to be your accommodation host again! The Management.
Rlme
Deluxe Doppelzimmer
Aufenthalt im Apr. 2025
Pärchen
21 Bewertungen
8.5/10
Sehr gut
Bewertung vom 12. Mai 2025
The hotel is modern and very pretty! Love the decoration and design. It’s clean, the bed is comfortable (not the pillow) and I love the shower water pressure and the idea of having water dispenser for sustainability drive.
A few things that disappointed a little:
1. Was assigned to room 212 which is located close to lift, I barely slept on the first night. One group of guests walked pass ard 12:50am and were talking and laughing so loudly, followed by the loud door closing sound (no soft closing). Then another group came back around 1:45am and I woke up because of the loud door opening and closing sound (3 times)…the aircon was centralised and quite cold, tried adjusting to higher temperature with lower volume but the control parcel is useless. The pillow was not comfortable also, the cotton was not even, too high for my liking. Morning 8:45am the house keeping person tried accessing the store room and entered the wrong PIN code for a few times and the beeping sound was non stop and I woke up again :(
2. Thankfully we were changed to another room at level 3, I managed to sleep better for the 2nd and 3rd night. But when we came back on Day 3, I wanted to watch TV but the remote control was missing. We called the front desk for a few times but no answer around 11pm, had to go down and request for the remote control to be delivered to my room. Guess what, we waited for 15 mins but no one came, called again and finally the house keeping staff showed up after 5 mins. Then when we opened the door, he asked us multiple times that why it’s missing and even requested us to check drawers etc. we searched everywhere before we called, only being accused after waiting for 20 mins. Then waited another 5 mins for him to get a new one and came back. So speechless…
3. I like the free coffee service that they offer, however there’s no food options and no room service. Most of the nearby shops close early and it’s quite hard to find for food at night if you are hungry
4. Not all the staffs are very friendly, the lady receptionist that we encountered was not super friendly and helpful. She told me that when we came down, the replacement room would be ready but it’s not, I waited for another 5 mins standing there until she got everything sorted out. Felt that she was unwilling to help
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Antwort der Unterkunft: Hi Rime. Thank you for sharing your recent stay experience with us. We are glad you have enjoyed your recent stay with us except for the inconvenience caused you have mention above.. Please accept my sincere apology on our services in which we shall guide the team for further improvement. We take our guests’ comments seriously and discuss guest feedback with our team. The Management.
Anna511
Deluxe Doppelzimmer
Aufenthalt im Apr. 2025
Pärchen
10 Bewertungen
7.0/10
Bewertung vom 18. Mai 2025
Location is good, near the famous morning market Pasar Lebuh Cecil. The room cleanness and facility overall is not too bad. The bed is comfortable, shower is hot and strong.
However, there is some thing broken in the room, like the toilet hook is not useable, the shower head not user friendly (too low). If you shower more than 10min, it will flood.
However again, there is a big issue for travel who drive the car there. Cause the hotel is not prove parking. Even there is space in the hotel, but is still park at your own, caused there is no proper parking for customer. And I saw the city council did towing a car away due to illegal parking, can’t really relax and feel safe when your car is parked road side or not proper space in hotel.
Übersetzen
Antwort der Unterkunft: Hi Anna,Thank you for taking the time to share your detailed feedback. We are glad to hear that you enjoyed our convenient location near Pasar Lebuh Cecil and that you found the room comfortable, especially the bed and the hot shower.We sincerely apologize for the issues you encountered with the room facilities, such as the broken toilet hook, the low shower head, and the drainage problem. Your comments are very helpful, and we will definitely look into these matters to ensure they are resolved promptly.We also understand your concern regarding the parking situation. As much as we would love to provide designated parking, unfortunately, our space is limited and currently does not allow for secured, dedicated guest parking. We always advise guests to follow local parking regulations, as enforcement can be strict, and we’re sorry this affected your peace of mind during your stay.Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and offer a better experience in the future. Thank you. The Management.
AngelaCyrus
Deluxe-Zimmer (2 Betten)
Aufenthalt im Apr. 2025
Familie
6 Bewertungen
8.5/10
Sehr gut
Bewertung vom 7. Mai 2025
Near day food markets, friendly staff and warm housekeeping staff. If have shuttle bus service to night markets that will be great.
Übersetzen
Antwort der Unterkunft: Dear AngelaCyrus,Thank you for your review and for staying with us. We’re happy to hear you enjoyed the location near the food markets and appreciated our friendly staff and housekeeping team. We hope to welcome you back again soon!Best Regards,The Management
Krystal Tan
Zimmer
Aufenthalt im März 2025
Pärchen
7 Bewertungen
10.0/10
Hervorragend
Bewertung vom 19. Apr. 2025
We had such an awesome time at Citadines Cecil! Although there is no breakfast, a food market is literally 1 min walk away, diagonally opposite the hotel. Its location is close to the main shopping areas, and most attractions are around 10-25MYR by Grab.
The rooms are clean and new. Toilet is great. Nice and cosy 🥰
Boyfriend loved how they have 24h coffee available all day!
Übersetzen
Antwort der Unterkunft: Hi Krystal Tan,Thank you for your kind review and for sharing your recent stay experience with us! We're delighted that you enjoyed the nearby local food market and found our location convenient. We were thrilled to learn that you enjoyed your stay with us and that we met your expectations in terms of service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering excellent service. We look forward to welcoming you again in the near future.Thank you,The Management.
Joe9556
Superior Zimmer mit zwei Einzelbetten
Aufenthalt im März 2025
Familie
11 Bewertungen
8.5/10
Sehr gut
Bewertung vom 15. Apr. 2025
Generally not bad, hotel staff friendly, room cleaning good, the hotel facilities are a bit limited, because the hotel size is small.
Übersetzen
Antwort der Unterkunft: Dear Joe9556,Thank you for your review! We're happy to hear you enjoyed our friendly service and cleanliness. We understand your comments about the limited facilities, which is indeed due to our boutique hotel's size but we always aim to make up for it with warm hospitality and personalized service. We hope to welcome you back again soon!Best Regards,The Management
Tom Wong J
Superior Zimmer mit zwei Einzelbetten
Aufenthalt im März 2025
Reise mit Freunden
2 Bewertungen
7.5/10
Bewertung vom 12. Apr. 2025
The hotel is located at Lebuh Celia and behind is hawker centre. Hotel is new but water pressure is v low. Room no view or facing primary school
Übersetzen
Antwort der Unterkunft: Dear Tom Wong J,Thank you for your feedback and for choosing to stay with us. We're glad you appreciated our convenient location near Lebuh Cecil and the nearby hawker centre. We’re sorry to hear about the low water pressure and the room view not meeting your expectations. Your comments are valuable, and we’ll definitely look into improving these areas. We hope to have the opportunity to welcome you back for a better experience in the future.Best Regards,The Management
Anonymer Benutzer
Zimmer
Aufenthalt im März 2025
Pärchen
52 Bewertungen
8.5/10
Sehr gut
Bewertung vom 8. Apr. 2025
Clean cozy room that is in the centre of the hustling bustling busy Georgetown, convenient location and nice place
Übersetzen
Antwort der Unterkunft: Dear Valued Guest,Thank you so much for your kind words! We're so glad you enjoyed the cozy atmosphere of the room and the convenient location in the heart of Georgetown. It's always a pleasure to hear that our guests had a comfortable stay. We hope to welcome you back soon!Thank you,The Management
Charlene128
Deluxe Doppelzimmer
Aufenthalt im März 2025
Pärchen
23 Bewertungen
9.0/10
Großartig
Bewertung vom 29. Apr. 2025
Nice and clean hotel room. Very new and beautiful indoor swimming pool
Übersetzen
Antwort der Unterkunft: Dear Charlene,Thank you so much for your kind words and wonderful rating! We're delighted to hear that you found your stay clean, comfortable, and that our wonderful indoor swimming pool stood out to you. It means a lot to us that you appreciated the value we offer.We hope to welcome you back again soon for another excellent experience!Best Regards,The Management
Cicilovestravel
Superior Zimmer mit zwei Einzelbetten
Aufenthalt im Febr. 2025
Single
20 Bewertungen
10.0/10
Hervorragend
Bewertung vom 4. Apr. 2025
Nice and clean hotel, indoor swimming pool looks beautiful, short walk to mall
Übersetzen
Antwort der Unterkunft: Hi Sir/Madam. Thank you for your positive feedback and glad that you have enjoyed your stay. It is a great honor for us to be chosen among the many hotels and residences available.Look forward to your return stay in future. The Management
Gastnutzer
Deluxe Doppelzimmer
Aufenthalt im Jan. 2025
Pärchen
43 Bewertungen
10.0/10
Hervorragend
Bewertung vom 2. März 2025
Warm hotel with free coffee, water to enjoy in lobby. Convenient location with restaurants and malls nearby.
Übersetzen
Antwort der Unterkunft: Dear Valued Guest,Thank you so much for your wonderful review! We're thrilled to hear you enjoyed the warm atmosphere, complimentary coffee and water in the lobby, and our convenient location. We strive to provide a comfortable and enjoyable experience, and it's great to know you had a pleasant stay. We look forward to welcoming you back soon!Thank you,The Management
Aion234
Zimmer
Aufenthalt im Jan. 2025
Pärchen
15 Bewertungen
9.0/10
Großartig
Bewertung vom 17. Febr. 2025
Relatively new hotel in a central location, about a 10 minute walk to KOMTAR and practically next to Cecil market for access to hawker food. Near to good bars as well.
Room was a bit small when compared to other Malaysian hotels but not cramped. Well laid out with enough space to walk and area to unload your luggage.
Room does not have a viewable window but instead has sort of a skylight to let light into the room.
Übersetzen
6/10
Antwort der Unterkunft: Thank you for your review! We're glad you enjoyed our central location and proximity to local attractions and dining spots. We appreciate your feedback on the room layout and lighting design. We hope to welcome you again for another comfortable stay.